Member Relations Representative

Job Purpose

FCFT is a union of Fairfax Co. Public Schools workers. Our members are

Teachers, Transportation, para-educators(IAs), and administrative / support staff.

This is a full time bargaining unit position.

Duties and Responsibilities

• Tracks /member meeting schedules, updates case logs, answers member questions;
• Assists individual members and defense representatives in preparing and processing grievances, to include correspondence, hearing preparations, and scheduling meetings
• Regularly follows up with members to ensure issues are appropriately resolved and meet FCFT’s customer service objectives.
• Compiles and creates reports on customer service response data
• Maintains confidential files and records
• Types letters, memoranda, reports, and other correspondence material from marginal notes, rough drafts, dictation and/or verbal instructions including correct grammar, spelling and punctuation
• Attends meetings and takes and transcribes minutes
• Continually keep current on federal, state and local labor laws
• Guides members and Member Relations Representatives on matters related
• to work-place issues
• Reviews and edits case-related documents and ensure proper safe keeping and documentation on all sensitive member information.
• Interface the reconciliation process with school system representatives on member issues
• Maintenance of detailed notes, logs, and data are essential
• Perform other duties as assigned by the Senior Member Relations Rep, Local President and Executive Director

Qualifications

Education:

Bachelor’s Degree and/or at least 3 years of labor/labor relations experience in a

unionized setting.

Skills:

• Qualified candidates must demonstrate strong oral and written communication skills
• Organized and detail-oriented, with the ability to prioritize tasks
• Proficient in Word, Excel, Outlook, Power Point, calendaring, and scanning/storing documents
• Data and detail minded (organizational skills)
• Knowledge of contract negotiation and grievance procedures strongly preferred
• Familiar with school system policies and procedures preferred

Ability to:

• Be a leader
• Be strategic
• Work with diverse groups
• Research and understand policy
• Show initiative, creativity and exercise sound judgment
• Keep sensitive information confidential
• Be a trusted advisor
• Act collected and professional under pressure
• Quickly develop an understanding of FCFT culture

Working conditions

The Member Relations Representative primarily works in the FCFT office, but will attend

meetings outside the office. Special working conditions may occasionally require

evening, holiday or weekend work. Candidates must also have a valid driver’s license.

Physical requirements

In compliance with the Americans with Disabilities Act (ADA), the following is provided for the position:

• Involves analytical and problem-solving skills
• Use of clear and articulate speech
• Written/oral communication skills
• Interpersonal and customer service skills
• Moderate lifting (up to 15 lbs.)
• Use of a computer keyboard
• Sitting/standing for long periods and ability to travel by various means, e.g.,
• train, plane, automobile.