National Operations Liaison

National Operations Liaison

About Ryan’s Case for Smiles

Each year, over 5.2 million American families experience the trauma of a child being hospitalized. Ryan’s Case for Smiles (RCFS) supports children and families facing life-changing illnesses and injuries by surrounding them with a community of care. From whimsical pillowcases to trauma-informed family resources, our mission is to help children feel better to heal better.

RCFS serves children through 99 chapters across the U.S. and Canada, delivering more than 175,000 pillowcases annually to 348 hospitals. Our team partners with over 100 volunteer Chapter Coordinators and thousands of volunteers nationwide.

About the Role

The National Chapter Program Manager plays a leadership role in sustaining the strength, consistency, and engagement of RCFS’s national chapter network. Working closely with the Executive Director and Volunteer Chapter Coordinators, this position focuses on relationship management, volunteer engagement, chapter-led fundraising initiatives, and national campaigns. Volunteer Chapter Coordinators and their volunteers sew, package, and deliver over 175,000 pillowcases each year. The Operations Liaison helps ensure these volunteers are supported, connected, and equipped, while also guiding chapter-led fundraising, training, and engagement efforts that sustain the mission.

Key Responsibilities

Build and maintain strong relationships with Volunteer Chapter Coordinators

Monitor chapter health and provide guidance to ensure consistency and alignment

Lead national campaigns such as Giving Tuesday and Miles of Pillowcase Smiles

Strengthen volunteer recruitment, retention, and recognition strategies across chapters

Support chapter-led fundraising initiatives and community partnerships

Create and distribute chapter communications and newsletters

Oversee chapter webpages in WordPress and maintain brand consistency

Lead the Chapter Coordinator Convention

Track inventory and pillowcase delivery records

Personal Attributes and Mission Alignment

Passionate about serving sick kids and their families

High emotional intelligence and patience

Collaborative, thoughtful, and mission-driven

Qualifications

Bachelor’s degree or equivalent experience

At least two years of volunteer management or chapter-based organizational experience

Strong written and verbal communication skills

Ability to build trust across diverse communities, including volunteers of varying ages

Proficiency in Microsoft Office

Experience updating WordPress websites

Ability to travel approximately 10 to 15 percent

Ability to lift up to 50 pounds

Reliable transportation

Authorization to work in the United States

Preferred

Experience supporting grassroots fundraising efforts

Experience with DonorPerfect and Constant Contact

Experience developing newsletters or volunteer communications

Sewing knowledge helpful but not required

Compensation and Details

Full-time, exempt position reporting to the Executive Director

Salary range: $50,000–$55,000 annually

$5,000 annual healthcare stipend (no traditional benefits)

Anticipated start date: Mid-April 2025

For consideration please submit a resume and a cover letter to Info@caseforsmiles.org

Ryan’s Case for Smiles is an equal opportunity employer and encourages all qualified applicants to apply.

Ryan’s Case for Smiles does not offer traditional benefits; a $5,000 annual healthcare stipend is provided.