Academic Advisement Assistant/College Assistant

As a leading online school in New York since 2006, the CUNY School of Professional Studies (CUNY SPS) offers the most online bachelor's and master's degree options at the City University of New York, and serves as the University's first undergraduate all-transfer college. With 26 degrees and numerous other non-degree and grant-funded workplace learning programs, CUNY SPS meets the needs of adults who wish to finish a bachelor's degree, progress from an associate's degree, earn a master's degree or certificate in a specialized field, and advance in the workplace or change careers. Consistently ranked highly by U.S. News & World Report for its online offerings, CUNY SPS has emerged as a nationwide leader in online education. The School's renowned and affordable online programs ensure that busy working adults may fulfill their educational goals on their own time and schedule. As CUNY SPS moves beyond its’ 20th year, we dedicate ourselves to engendering an innovative and transformative student-centered experience.

Duties and Responsibilities:

Reporting to the Assistant Director of Academic Advisement, the Academic Advisement Assistant/College Assistant will support an undergraduate, adult, fully online, transfer student population through the following responsibilities:

• Provide high-level customer service to students through multiple communication methods, with a focus on handling a high volume of email and Zoom interactions
• Assist students with general inquiries regarding published degree requirements, academic policies, course selection, academic planning, and adjustment to online learning; referring individualized academic advisement matters to appropriate support services as needed
• Support early alert outreach and interventions for at-risk students to promote academic persistence
• Assist with reviewing and maintaining student records in CUNYfirst and DegreeWorks, and tracking student progress toward degree completion
• Utilize EAB Navigate for data collection and student communication
• Collaborate with academic advisors, administrators, and faculty to facilitate timely and accurate communication regarding student needs and inquiries
• Perform related duties as assigned

Preferred Minimum Qualifications:

• High school diploma/GED

Preferred Qualifications:

• Bachelor's degree with a minimum of one year of experience in a customer service-oriented position
• Strong written and communication skills
• Strong organizational skills with attention to detail
• Proven ability to prioritize, establish, and meet goals
• Proficiency with Microsoft Office applications, email, Zoom, and other digital communication platforms
• Experience working in a fast-paced, team-based, and customer service-oriented environment

CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.

CUNY SPS is an Equal Opportunity/Affirmative Action/IRCA/Americans with Disabilities Act Employer:

https://sps.cuny.edu/about/policies

The CUNY School of Professional Studies complies with the Clery Act and copies of its annual report on security policies and statistics are available in its Security Office.

Selected applicants must pay fingerprint and filing fees (full-time CUNY students are excluded from fingerprint fee).

All prospective candidates must be able to be certified as eligible to work under the provisions of the Immigration Reform and Control Act.

The CUNY School of Professional Studies verifies education and experience statements.