Benefits Helpline Contractor

NCOA's Center for Economic Well-Being is seeking a qualified contractor to run a National Benefits Helpline and Screening Service.

NCOA’s free online screening tool—BenefitsCheckUp®—helps older adults, caregivers, and professionals quickly determine eligibility for programs that offset the cost of medicine, food, household utilities, and more. The tool features over 2,000 public and private benefits programs across all 50 states and the District of Columbia.

NCOA’s network of Benefits Enrollment Centers (BECs)—100 community-based organizations in states and territories across the country—provide person-centered assistance to help low-income older adults and people with disabilities screen for and enroll in all the programs they may be eligible for.

But the NCOA BEC network does not cover all states and communities. While some BECs operate statewide, many others serve a smaller region within their state or focus on a specific population. The National Benefits Helpline and Screening Service—for which this RFP was created—aims to fill this gap.

RFP: https://assets.ncoa.org/ffacfe7d-10b6-0083-2632-604077fd4eca/67fed1fe-a956-4e35-9247-8a894c0d5c75/NCOA_Benefits_Call_Center_RFP.pdf

Key dates:

• Oct. 27-31: Applicants can submit questions about the RFP to Center4EWB@ncoa.org. The questions submitted during this timeframe will be compiled into an FAQ document, which will be posted by Nov. 4.
• Nov. 14: NCOA is requesting letters of intent from applicants be submitted by 5 p.m. ET. Letters should be submitted to Center4EWB@ncoa.org.
• Nov. 25: All proposals should be submitted to Center4EWB@ncoa.org no later than 5 p.m. ET.
• Week of Dec. 15: Finalists will be invited to an interview and presentation. All applicants will receive confirmation of submission and a follow-up regarding the award.
• Dec. 23: Final selection and notification