Operations Manager

FAIR SHARE HOUSING CENTER

Job Title: Operations Manager

Status: FT, Exempt

Reports to: Director of Finance & Administration

Location: Hybrid (Remote & In-Person)

Benefits Include: Employer-Paid Medical & Dental Insurance, Vacation/Sick PTO, 12 Holidays, 403B Retirement Plan w/ Employer Contribution, & Prof. Development Opportunities

ABOUT FAIR SHARE HOUSING CENTER

Fair Share Housing Center (FSHC) is a nonprofit advocacy organization that uses legal, policy, and community-building strategies to dismantle decades of racial and economic discrimination in New Jersey and nationally that excludes people from the opportunity to live in safe, healthy, and affordable housing. Fair Share Housing Center’s work has created over 70,000 homes affordable to lower-income families in communities that otherwise would have excluded them, with 50,000 more anticipated over the next decade. FSHC has shaped both state and national policy on racial justice and fair housing, including through the largest settlement in the 50-year history of the federal Fair Housing Act in the wake of Superstorm Sandy. And the organization also led the charge to pass the Fair Chance in Housing Act—the first statewide bill of its kind in the country that protects individuals with prior criminal legal involvement from discrimination in the rental market. More broadly, FSHC works closely with partner organizations in New Jersey and nationally to advance racial, economic, and social justice issues that impact low-income communities and communities of color.

POSITION SUMMARY

The Operations Manager plays a key role in ensuring the smooth day-to-day functioning of Fair Share Housing Center’s internal operations. Reporting to the Director of Finance & Administration, this position bridges the gap between high-level financial and operational strategy and administrative execution. The Operations Manager will manage essential functions including facilities management, bookkeeping, HR administration, recruitment support, and IT coordination to maintain efficient and reliable systems. This role requires a proactive and organized professional who enjoys solving problems, improving processes, and keeping operations running smoothly in a hybrid work environment.

PRIMARY DUTIES & RESPONSIBILITIES

Facilities and Office Management

• Maintain the in-office workspace and manage office supplies, equipment, and vendor relationships.
• Serve as the primary point of contact for building management and office-related concerns.
• Ensure a functional, safe, and efficient work environment, coordinating any necessary repairs or improvements.
• Oversee mail and package handling for staff, ensuring smooth remote and in-office workflows.

Bookkeeping and Financial Administration

• Process invoices, track expenses, and assist in maintaining financial records in QuickBooks Online.
• Prepare and manage organizational expense reimbursements, ensuring compliance with internal policies.
• Process biweekly payroll and 403B contributions; ensuring accurate wage calculations, tracking leave balances, and submitting payroll for approval and disbursement.
• Manage reconciliation of financial records and completion of the month-end closing processes.
• Manage and maintain accurate financial documentation, ensuring proper approvals and record-keeping.

Human Resources Administration

• Assist with job postings, applicant tracking, and interview coordination.
• Facilitate the onboarding of new employees, fellows, and interns by ensuring they have access to technology, accounts, and necessary documentation.
• Maintain personnel files and support benefits administration as needed.
• Track employee compliance with training requirements and organizational policies.
• Support offboarding processes, including collecting equipment and managing access credentials.

General Operations Support

• Maintain organizational compliance with nonprofit regulations, including state and federal filings.
• Coordinate with external vendors and consultants to ensure timely service delivery.
• Provide logistical support for staff meetings, trainings, and events as needed.
• Identify and implement operational efficiencies to enhance workflow and team productivity.
• Serve as the first point of contact for basic IT issues, troubleshooting common technical problems and liaise with the external IT support provider to escalate and resolve complex issues.
• Maintain IT asset inventory and oversee software licensing, user accounts, and access management.

Other duties as assigned

QUALIFICATIONS

FSHC recognizes that an individual’s experience is gained through a wide and diverse range of personal, professional, and educational opportunities. When reviewing applications, we take a broad look at the combined experiences of each candidate. If you think you can do this job but don’t meet every qualification, we encourage you to still apply. Below are the skills and values we prioritize:

• Demonstrated commitment to racial and economic justice and alignment with FSHC’s mission and values.
• Experience with QuickBooks (QBO preferred) and basic bookkeeping functions is required.
• 3+ years of experience in operations, finance, HR, or office management, preferably in a nonprofit setting.
• Strong organizational skills and ability to manage multiple priorities efficiently.
• Technical proficiency and ability to troubleshoot common IT issues.
• Strong communication skills and ability to work with staff at all levels.
• Demonstrated problem-solving ability and resourcefulness in managing operations.
• Understanding of nonprofit compliance and financial management best practices is preferred.
• Familiarity with HR/Payroll systems (e.g. BambooHR, ADP, etc…) is preferred.
• Experience with project management tools (e.g., Asana, Trello, Monday.com) is a plus.
• Prior experience supervising staff or interns is a plus.

PHYSICAL DEMANDS

The physical demands described here are representative of what is typically required to perform the essential functions of this role. We are committed to creating an inclusive and equitable work environment and will provide reasonable accommodations to support individuals with disabilities in fulfilling these essential functions. These physical demands include: sitting for long periods of time; extensive use of a computer and keyboard, including typing and reviewing documents on a screen; effective communication with team members and external stakeholders, which may involve phone calls, participating in video conferences, and written communications; operating office equipment, including computers, printers, and telephones, which may involve reaching, bending, and occasionally lifting office supplies and materials up to 50 lbs; occasional travel to attend meetings, conferences, or events, which may involve sitting for extended periods during transportation.

LOCATION

This is a hybrid role, requiring both remote and in-person responsibilities. The Operations Manager will be expected to be in the Cherry Hill, NJ office at least 2-3 times per week, with additional in-person commitments as needed. Occasional travel may be required for organizational events or external meetings.

EQUAL OPPORTUNITY EMPLOYER

Fair Share Housing Center is an Equal Employment Opportunity Employer. We are committed to providing an environment of mutual respect, free from harassment and discrimination, where equal opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.

FSHC believes that diversity and inclusion among our employees are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly and are based on merit, competence, and qualifications. FSHC is also committed to making our application process accessible to individuals with disabilities and will provide reasonable accommodations upon request.

HOW TO APPLY

Interested applicants should apply online by submitting a resume and cover letter at https://fairsharehousing.bamboohr.com/careers/.

All applicants will receive an acknowledgement that their application has been received. Only those candidates selected for further consideration will be contacted directly by our hiring team. Applications will be accepted on a rolling basis until the position is filled.

Benefits Include: Employer-Paid Medical & Dental Insurance, Vacation/Sick PTO, 12 Holidays, 403B Retirement Plan w/ Employer Contribution, & Prof. Development Opportunities

Fluency in English Required (Written and Spoken)