Educational Services Manager

Description

Title: Educational Services Manager

Department: Learning & Career Development

Status: Full-Time | Hybrid (AM Remote Admin + PM Onsite Instruction)

Reports to: Associate Director of Learning & Career Development

Direct Reports: ELA/Writing Coordinator, Math/Science Coordinator, Teen Learning & Enrichment Coordinator

About A Place Called Home

A Place Called Home (APCH) is a dynamic youth and community center in South Central Los Angeles serving more than 750 young people each year. For over 30 years, APCH has provided safe, enriching, and transformative spaces where young people discover their strengths, develop essential skills, and build pathways toward higher education, meaningful careers, and long-term well-being.

We believe a young person’s zip code should never determine their future — and our team works every day to make that vision a reality.

Position Summary

The Educational Services Lead is a key leader within APCH’s Learning & Career Development department. This role oversees academic programs, supports instructional staff, and ensures strong alignment across after-school educational services.

This is a hands-on leadership role that includes direct classroom facilitation, team supervision, program coordination, and cross-department collaboration. The ideal candidate brings both supervisory and instructional experience, strong leadership abilities, and a passion for supporting youth from elementary through college.

This role offers a hybrid structure during the school year, allowing for remote administrative work in the mornings and onsite instructional leadership in the afternoons. Summer programming is fully onsite and highly collaborative.

Key Responsibilities

Program Leadership & Instruction

• Provide daily leadership to the Educational Services team, ensuring program quality, alignment, and effective communication.
• Facilitate engaging, culturally responsive classroom instruction for members.
• Oversee academic enrichment programming in ELA, math, science, and homework support.
• Ensure lesson planning, curriculum alignment, and classroom observations support high-quality instructional practice.
• Maintain a positive, safe, and accountable learning environment aligned with APCH’s mission.

Member Success & Academic Support

• Track key academic metrics, including attendance, retention, and performance benchmarks.
• Identify members in need of academic intervention and collaborate on individualized support plans.
• Analyze academic data and use insights to continuously improve programming.
• Incorporate member feedback to keep programming responsive and relevant.

Cross-Department Collaboration & Partnerships

• Partner with local schools and community organizations to support member progress and expand academic resources.
• Maintain ongoing communication with parents and guardians about member progress.
• Collaborate with Workforce Readiness, Higher Education & Alumni, Mentoring, Athletics, and Arts programs to support members holistically.

Administration & Operations

• Assist with departmental budgeting, purchasing, and reporting.
• Oversee accurate data entry related to attendance, engagement, and academic progress.
• Support hiring, onboarding, coaching, and professional development of staff, interns, and volunteers.
• Manage APCH Library initiatives and literacy-focused events.
• Coordinate academic enrichment initiatives such as STEM, literacy, and special events.

Technology Integration

• Promote effective use of digital learning tools and academic software.
• Utilize technology to enhance data tracking, lesson design, and member engagement.

Qualifications

Education & Experience

• Bachelor’s degree preferred, but not required.
• 3–5 years of professional experience in education, academic enrichment, or youth development preferred.
• Experience working with underserved communities is strongly preferred.
• Leadership experience required.
• Bilingual English/Spanish is a plus.

Skills & Competencies

• Strong leadership, communication, and team-building skills.
• Ability to design and deliver engaging instruction.
• Excellent organization, time management, and multi-tasking abilities.
• Comfortable analyzing data to improve program outcomes.
• Proficient in Google Workspace; familiarity with academic technology tools.

Compensation & Benefits

APCH offers a robust and employee-centered benefits package, including:

• Paid Summer Break (1 week)
• Paid Winter Break (1 week)
• Two weeks of paid vacation
• 13 paid holidays
• 11 paid sick days
• Flexible start time and remote morning work option during the school-year program
• Nutritious on-campus meals provided daily for staff
• Comprehensive medical, dental, vision, life insurance, and retirement benefits

Physical & Environmental Requirements

• Work in a fast-paced, high-energy youth center environment.
• Regular standing, walking, and occasional lifting up to 25 lbs.
• Ability to work onsite during all youth programming hours.

A Place Called Home provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including but not limited to pregnancy), gender expression, gender identity or sexual orientation, military and veteran status, medical condition, ancestry, marital status, citizenship national origin, age, physical and/or mental disability or genetics. In addition to federal law requirements, A Place Called Home complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Please let us know if you are an APCH Alumni/ae

Background screening required

A Place Called Home participates in E-Verify

Paid Summer Break (1 week)

Paid Winter Break (1 week)

Two weeks of paid vacation

13 paid holidays

11 paid sick days

Full-Time | Hybrid (AM Remote Admin + PM Onsite Instruction)

Nutritious on-campus meals provided daily for staff

Comprehensive medical, dental, vision, life insurance, and retirement benefits

Bilingual English/Spanish is a plus.