Outreach Case Manager

Miriam's Kitchen | Washington, D.C. | Reports to: Director of Outreach | FLSA Status: Non-Exempt | Salary Range: $53,000–$56,000

ABOUT MIRIAM'S KITCHEN

Miriam's Kitchen (MK) is a mission-driven nonprofit working to end chronic homelessness in Washington, D.C. through meaningful relationships, high-quality meals, and holistic support services. We advocate for permanent supportive housing as a long-term solution while meeting immediate needs through nourishing meals and high-quality social services for individuals experiencing chronic homelessness.

POSITION SUMMARY

The Outreach Case Manager conducts direct outreach to a caseload of high-priority unsheltered individuals, administers VI-SPDAT assessments, assists with document readiness, and supports housing placement by serving as an initial liaison between clients and housing providers across a variety of settings.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Outreach & Case Management

• Provide outreach, case management, and housing navigation services across all necessary settings, including streets, parks, shelters, hospitals, jails, and encampments.
• Deliver both 'light-touch' and 'intensive' outreach services based on individual client need.
• Build rapport with clients using motivational interviewing strategies to support movement through stages of change and acceptance of housing offers.
• Provide referrals to medical, mental health, and substance use services as appropriate.

Documentation & Benefits Navigation

• Assist clients in applying for identification documents, entitlements, and other benefits.
• Collaborate with Miriam's Kitchen's SOAR Specialist to connect clients without income to disability benefits as appropriate.
• Access the Homeless Management Information System (HMIS) to input VI-SPDAT assessments and upload identification documents.
• Maintain accurate written and electronic records, case notes, and program documentation while upholding client confidentiality.

Housing Navigation

• Provide housing match services to a primary caseload of high-priority individuals to facilitate and ensure successful housing placement.

General

• Attend trainings and professional development opportunities as assigned.
• Perform other duties as assigned.

Requirements

QUALIFICATIONS

Knowledge, Skills & Abilities

• Understanding of the structural and systemic causes of homelessness.
• Familiarity with the homeless services and housing landscape in Washington, D.C.
• Comfort working with individuals from diverse backgrounds and a wide range of lived experiences.
• Strong communication skills and professional boundaries.
• Ability to work both independently and collaboratively as part of a close-knit team.
• Proficiency with computers, databases, and documentation tools.
• Ability to navigate Washington, D.C. via public transportation and on foot.
• Ability to work in physically demanding conditions, including standing and/or walking up to 8 hours per day conducting street outreach in all weather conditions.
• Ability to lift and/or carry up to 20 lbs.
• Spanish language proficiency preferred.
• Valid driver's license and personal vehicle a plus.

Experience

• Minimum 2 years of experience in services related to homelessness, mental health, substance use, HIV/AIDS, or case management for vulnerable populations.
• Bachelor's degree, licensure in a relevant discipline, and/or equivalent experience or certification (e.g., Certified Addictions Specialist, Peer Certification).

EEO Statement: Miriam's Kitchen is an equal opportunity employer. We are committed to creating an inclusive and equitable workplace that reflects the diverse communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected under applicable law. We strongly encourage candidates from historically marginalized backgrounds to apply.

Miriam’s Kitchen is proud to offer comprehensive benefits that support the continued health and wellbeing of our team including: 100% employer-paid medical, dental, and vision insurance; generous medical coverage for dependents; 100% employer-paid short term disability, long term disability, and life insurance; employer retirement contributions; generous annual paid leave, and annual professional development funds for all full-time team members.