Front Desk Coordinator

Background:

The Urban Justice Center serves New York City’s most vulnerable residents through a combination of direct legal service, systemic advocacy, community education and political organizing. We assist our clients on numerous levels, from one-on-one legal advice in soup kitchens, to helping individuals access housing and government assistance, to filing class action lawsuits to bring about systemic change. Visit www.urbanjustice.org for more information about UJC and our work.

Summary:

We are looking for a Front Desk Coordinator to join the Operations team. This position will be supervised by the Director of Operations and Human Resources. This is an in-person position, Monday through Friday. Primary responsibilities include, but are not limited to:

• Front Desk/Reception tasks such as creating a friendly and professional environment for staff and guests, sorting mail, welcoming a high volume of walk-ins and visitors, and answering a high volume of calls daily. Coverage will be provided at the main UJC office as well as any other UJC locations as needed.
• General front desk coordination such as managing equipment, responding to issues, and communicating resolution progress to staff, scheduling work with outside vendors, restocking office and breakroom supplies, and office moves.
• Regularly updating Front Desk Manual and Operations Useful Guide to ensure all information is relevant and up to date
• Monitor agency mailing and shipping accounts and ordering supplies as needed for all UJC locations
• Administrative support such as managing calendars, collecting and entering data, tracking tasks and deadlines, compiling data, and generating reports
• Upkeep of all conference rooms and mailroom to ensure they are stocked and ready for use throughout the workday
• Assist with coordinating yearly Summer Intern Orientation and training as well as other office events throughout the year.
• Manage incoming and outgoing office deliveries and deliveries for events
• Assist with set up and facilitation of logistics for meetings/events taking place in the office and directing guests to office meetings/events
• Schedule and manage courier pickups and deliveries
• Provide coverage for Office Coordinator tasks in the absence of the Office Coordinator
• Special projects or tasks as directed by supervisor

Qualifications/Skills:

• Bachelor’s degree and 1 year of office support experience or High School Diploma and at least 2 years of office experience, including administration and facilities.
• Strong judgment, highly developed problem-solving/analytics skills, and project- management skills, and a keen focus on continuous improvement.
• Ability to travel to any UJC office as needed. Currently, UJC has one office in lower Manhattan and two offices located in The Bronx within a 10–15-minute walk from each other.
• Strong organization skills and detailed oriented
• Ability to be flexible, team player and interface professionally with all levels of internal and external customers.
• Must be able to use initiative and independent judgment within established guidelines.
• Experience with Office 365 Suite, including business applications such as Excel, Word, and PowerPoint.
• Ability to work collaboratively – and independently – on a tight schedule when necessary.
• Ability to work comfortably with staff at all levels of an organization – managing both upward and downward.
• Effective written and oral communication skills.
• Bilingual Spanish/English required

Compensation & Benefits:

Salary range for this position is $57,000 - $59,885.63, plus very generous benefits including 401(k) match, exceptional medical and dental insurance, 20 paid vacation days, 5 paid personal days, 12 paid sick days, 12 paid holidays, and additional paid week off between Christmas and New Year’s Day.

To Apply:

Please send a cover letter detailing qualifications and a resume both in PDF format via email to jfigueroa@urbanjustice.org. Please write “UJC Front Desk Coordinator” in the subject heading. Bilingual Spanish/English required. We will contact those applicants who we wish to interview. The deadline to apply is October 27, 2025, but we will begin interviewing qualified candidates on a rolling basis.

This is a bargaining unit position represented for collective bargaining purposes by the Association of Legal Advocates and Attorneys, UAW 2325.

The Urban Justice Center is an equal opportunity employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity/expression, military status, predisposing genetic characteristics, victim of domestic violence status, or marital status. People of color, LGBTQIA+ individuals, people with disabilities or chronic illnesses, migrants, and individuals who have personal experiences with poverty are encouraged to apply.

Very generous benefits including 401(k) match, exceptional medical and dental insurance, 20 paid vacation days, 5 paid personal days, 12 paid sick days, 12 paid holidays, and additional paid week off between Christmas and New Year’s Day.

Bilingual Spanish/English required