B’NAI MITZVAH EXPERIENCE COORDINATOR AND RELIGIOUS SCHOOL REGISTRAR

Position: B’nai Mitzvah Experience Coordinator

and Religious School Registrar

Supervisor: Director of Membership and Engagement

Schedule: Full-Time

To Apply: jobsearch@crsnyc.org

Position Summary:

Congregation Rodeph Sholom, a large, dynamic Reform congregation on the Upper West Side of Manhattan, is looking for a charismatic and customer-service-oriented person with a proven record of achievement and project management experience. The B’nai Mitzvah Experience Coordinator will be the point person for families, supporting them through their 4-year journey and coordinating with multiple departments within the synagogue. The position requires strong judgement in prioritizing demands, close attention to detail, excellent communication skills, and a passion for helping people. This position reports to the Director of Membership and Engagement and works closely with the Director of Religious Education.It is expected that this team member will have a complete understanding of the entire b’nai mitzvah process, including date scheduling, billing, facility rentals, and scheduling meetings with clergy team. This position does not handle all these tasks; however, must be able to answer questions from parents about each of these areas, to serve as the primary point of contact for families.

Work Schedule:

Our team works on a hybrid schedule. This position works for 3 days in the office and two days remote. All of our team members must be flexible and able to adapt to short- and long-term shifts in their job duties. Working hours are generally 9:00 AM to 5:00 PM (4:00 PM on Fridays); additional hours may be required on evenings and weekends.

Essential Job Functions:

• Build and foster personal relationships and provide high-level customer service to b’nai mitzvah families from 4th – 7th grade and primary point-of-contact and resource for b’nai mitzvah families.
• Demonstrate, through written and oral communication, our warm and welcoming culture to all families. Serve as their resource for questions regarding all things related to the b’nai mitzvah experience and connect them to appropriate departments as needed.
• Coordinate b’nai mitzvah date selection with families and create and maintain the b’nai mitzvah master date and rehearsal calendar, including working directly with families and several synagogue departments to coordinate date changes in the synagogue’s database and internal temple calendar.
• Monitor the dedicated b’nai mitzvah email inbox and provide thorough answers to questions and concerns.
• Create and maintain all written/electronic materials related to b’nai mitzvah, including FAQs, letter templates, materials for Family B’nai Mitzvah Program (FBMP).
• Coordinate all aspects of the Family B’nai Mitzvah Program for grades 4 – 7 (program overseen by Director of Religious Education).
  • Create and maintain grade lists.
  • Schedule class dates with clergy, communicate required class meetings to parents, monitor RSVPs and attendance/make-ups; organize room set-ups and class materials, attend sessions at the discretion of the clergy team.
  • Order personalized yads and Kiddush cups and oversee the individualized naming ritual.
• Communicate sensitive information to clergy and other departments about each family’s personal situation (divorce, learning difference, etc.)
• Generate letters for b’nai mitzvah billing; track b’nai mitzvah fee collection from 2 years prior to b’nai mitzvah through date of b’nai mitzvah; ensure that all fees have been paid prior to first meeting with Cantors’ Study.
• Run reports and provide b’nai mitzvah data as requested.
• Organize and facilitate a weekly B’nai Mitzvah Working Group meeting.
• Perform other related duties as assigned or required; duties and responsibilities may be added, deleted or changed at the discretion of the Director of Membership and Engagement.
• Schedule and oversee all online (zoom) classes related to b’nai mitzvah.
• Responsible for the successful completion and maintenance of migrating the b’nai mitzvah process and data into Salesforce.
• Serve as Registrar for Adventures, Discoveries and Teens, create financial aid plans for families and handle all Teen trip billing.

Core Competencies:

• Excellent communication and problem-solving skills; excellent judgment.
• Familiarity with Reform Jewish practices or curiosity and ability to learn.
• Customer service orientation, with the ability to handle challenging conversations with grace and empathy.
• Fluency in Microsoft 365.
• Experience working with databases or ability to quickly learn and accurately utilize databases; a high degree of attention to detail.
• Excellent written and oral communication skills, comfortable with public speaking.
• Ability to work well with multiple stakeholders throughout an organization.
• Enthusiasm and able to thrive in a fast-paced, deadline-driven environment.
• Demonstrate understanding and full support of the mission, vision, values and beliefs of CRS.

Minimum Qualifications:

• Minimum 1-3 years of experience.
• Bachelor’s degree.
• Willingness and ability to work evenings and weekends as necessary.

Physical Requirements (if Applicable):

• None

Application Requirements:

• Cover Letter: Please include a cover letter with your resume that demonstrates your relevant skills and experience, plus interest in this position.

Equal Employment Opportunity Policy:

Congregation Rodeph Sholom does not unlawfully discriminate in employment opportunities or practices on the basis of one’s actual or perceived race; color; religion; sex/gender (including gender identity); creed; sexual orientation; marital status; pregnancy; ethnicity; national origin; ancestry; age; disability; alienage/citizenship status; arrest or conviction record (consistent with the provisions of New York State’s Corrections Law); partnership status; familial status; military service; status as a victim of domestic violence, stalking or sex offenses; veteran status; genetic pre-disposition or carrier status; or any other characteristic protected by applicable law. Employment decisions at CRS are made in a non-discriminatory manner and are based on qualifications, abilities, and merit. As may be permitted by law, certain Rodeph Sholom positions will be filled by persons of the Jewish faith as a bona fide occupational qualification. CRS also prohibits, and will not tolerate, any form of retaliation or reprisal against any employee who reasonably and in good faith complains of discrimination or harassment or provides information in connection with any such complaint.

Benefits:

• Generous paid time off (e.g., vacation, holidays, sick and personal days and parental leave).
• Comprehensive medical, dental, and vision insurance.
• 403(b) retirement plan with up to a 7% matching contribution.
• Flexible Spending Accounts for commuter, dependent care, and medical expenses.
• Short-term disability, long-term disability, and life insurance.
• AFLAC plans.
• Gym membership subsidy.
• Professional development.

Proficiency in English is required and knowledge of Hebrew is a plus!