Operations Assistant (Bilingual)

Position Overview

We seek a highly disciplined and enthusiastic Operations Assistant to support the day-to-day work of our organization. This role is designed for a proactive and self-motivated individual who thrives in an interdisciplinary environment, is passionate about our mission, and is eager to meaningfully contribute to our work. The Operations Assistant role focuses on day-to-day operations support while providing assistance to staff members in three main areas: programs, communications, and fundraising. This full-time position works closely with and reports to the Program Coordinator.

Operations Assistant (Bilingual)

The successful candidate will:

1. have a service attitude—always ready to help a colleague add value to any project underway
2. be completely fluent in Spanish and English (comprehension, speaking, reading, and writing)
3. utilize excellent communication skills in English and Spanish to ensure team-based projects are completed efficiently
4. be curious, engaged, and engaging; demonstrate an openness and desire to learn Heart to Heart’s business and program models
5. bring enthusiasm and energy to our teams and to our mission!

Qualifications

Required:

• Bachelor’s Degree
• Bilingual, biliterate, and culturally competent
• Excellent communication skills (speaking and writing) in both English and Spanish
• Ability to take instruction and follow through to completion
• Aptitude and desire to learn key aspects of Heart to Heart’s business and program models
• Able to and enthusiastic about traveling internationally (primarily to Latin America)
• Familiar with Google Suite and similar programs
• Basic familiarity with primary social media platforms (Instagram, LinkedIn, Facebook)

Preferred:

• 2+ years experience in professional office setting
• Nonprofit background or strong interest in nonprofit field
• Familiarity with website management and graphic design (Adobe Suite)
• Experience using Excel
• Experience with CRM (such as DonorPerfect)

We are seeking applicants who are fully bilingual, biliterate, and culturally competent in English and Spanish and who possess excellent spoken and written communication skills. Our international programs are primarily located in Latin America; our work is currently focused in Costa Rica.