Donor Operations Manager

Job Title: Donor Operations Manager

Location: Washington, DC (Hybrid)

Department: Advancement

FLSA Status: Non-Exempt

Grade: E

The Friends Committee on National Legislation (FCNL) is hiring a proactive and organized Donor Operations Manager to lead key functions in executing and optimizing donor operations at FCNL. This position oversees complex gift processing systems, ensures data integrity across platforms, and manages donor stewardship strategies. With a deep understanding of fundraising operations and data systems, the Donor Operations Manager works cross-functionally with internal and external partners to deliver a seamless and donor-centered experience that supports FCNL’s annual fundraising goals. This role performs specialized and technical operational work, drawing on prior experience and expertise. The Manager also collaborates extensively with colleagues across the Development Department to drive efficiency, accuracy, and donor satisfaction. This position requires onsite presence at FCNL’s Capitol Hill office two days per week, with the flexibility of three days of remote work. The Donor Operations Manager reports to the Director of Development Operations.

Key Responsibilities:

Gift Processing & Data Management:

Lead all aspects of mail processing and gift entry for a wide range of donation types. Oversee and improve donation processing systems. Manage relationship with FCNL’s external caging vendor (Trylon), ensuring accuracy and compliance with FCNL’s data policies. Design and implement systems and workflows to ensure high-quality, timely, and accurate gift entry and batch documentation in Raiser’s Edge/RENXT.

Acknowledgments & Donor Stewardship:

Lead the development and production of acknowledgment letters and consolidated receipts for individual and institutional donors. Develop and manage donor communication protocols through multiple channels (phone, Freshdesk, email). Oversee tribute gift notifications and special acknowledgments in collaboration with Development team members.

Database & Record Maintenance:

Maintain and update donor records in Raiser’s Edge/RENXT, ensuring biographical updates and communication preferences are accurately recorded. Identify and implement process improvements to enhance database accuracy and efficiency. Acquire and maintain relevant Raiser’s Edge/RENXT certifications.

Sustainer Program Administration:

Direct all operational aspects of the monthly giving program (raising $600k annually), including payment processing and lapsed donor resolution. Develop and improve workflows and reporting systems that support sustainer retention and reengagement in partnership with Senior Director, Direct Response and Marketing.

Operational Support:

Provide high-level administrative and technical support for Annual Fund, Planned Giving, Major Gift, and Capital Campaign programs. Contribute to the development of department-wide procedures and materials; manage Development documentation and offsite storage.

Skills and Experience:

• 3-5 years of experience in nonprofit gift processing, donor operations, or related field Database/CRM experience required; Raiser’s Edge/RENXT experience strongly preferred
• Intermediate proficiency with Microsoft Office suite; ImportOmatic a plus
• Professional and courteous presence, on the phone and in person
• Ability to work independently while managing multiple priorities and deadlines
• Ability to work effectively with donors, staff, and FCNL governance
• Strong attention to detail and accuracy required; ability to meet deadlines and follow through on responsibilities
• Commitment to antiracism, antibias, justice, equity, diversity, and inclusion work; proven ability to work with people from a wide range of backgrounds
• Comfort working in an office environment that reflects the Quaker testimonies of peace, equity, simplicity, and stewardship; and working within the Quaker process of FCNL
• Desire to participate in mission of FCNL; agreement with FCNL’s policy positions and understanding of faith-based lobbying approach

Physical Demands & Work environment

• Frequently required to sit for long periods of time
• Occasionally required to lift up to 20 pounds.

Compensation & Work Expectations

• This is a full-time non-exempt position, based on a 37.5-hour workweek. It is a hybrid position which requires some time in the office on a regular basis.
• Development staff will be expected to work some hours during the winter holidays, as well as FCNL’s two major annual events (Annual Meeting in November and a spring lobbying event).