Program Coordinator

Mission

AFAC’s mission is to provide free weekly groceries to our Arlington neighbors. In addition to procuring wholesale foods and creating meaningful volunteer experiences, AFAC distributes groceries directly to families at 21 centers, including a Home Delivery program.

Position Summary

The Program Coordinator is a full-time, permanent position responsible for assisting with the Home Delivery Program and administrative tasks for the Member Services and Volunteer Departments.

Responsibilities

Support the Home Delivery Program (60%)

• Manage home delivery order requests, update the packing spreadsheet and labels, and record deliveries in the client software with precise attention to detail.
• Submit and track DoorDash delivery orders.
• Monitor the home delivery station and coordinate with the Operations Department to restock.
• Coordinate volunteer drivers’ routes.
• Greet volunteer packers and drivers.
• Manage text and email communications with volunteer drivers.
• Oversee the Personal Shopper Program.

Support the Member Services Department (20%)

• Manage phone communications with customers.
• Manage Confidentiality Agreements.

Support the Volunteer Department (20%)

• Review and approve new volunteer applications.
• Manage email communications with volunteer groups and volunteer delivery drivers.
• Data entry and verification.
• Monitor and restock the volunteer sign-in station.

Preferred Qualifications:

• Customer Service: ability to effectively communicate and interact with program participants to address their concerns, answer their questions, and assist them with their needs. Strong verbal and interpersonal skills.
• Empathy: ability to listen actively, treat sensitive topics with tact, and treat each person coming to AFAC with respect and dignity.
• Language: excellent verbal and written English. Bilingual candidates proficient in Spanish, Amharic, or Arabic preferred.
• Cultural Competence: ability to effectively communicate and interact with people across cultures, especially low-income or food insecure populations or people with marginalized identities. Lived experience or experience working with these populations preferred.
• Ability to problem solve, adapt to changes, and work independently.
• Time management, organizational skills, ability to multitask and prioritize urgent tasks.
• Proficiency in Microsoft Office, especially Excel, and Google Workspace. Ability and willingness to learn new systems including AFAC’s own proprietary client management software.

Position Details

The Program Coordinator completes the Member Services five-person team and reports directly to the Senior Program Manager.

This is a customer-facing position. The ideal candidate must be able to operate a computer, move about a warehouse, pack groceries, and transport crates of food up to 30 pounds. All AFAC employees are required to be fully vaccinated against COVID-19, including boosters as appropriate.

This position is full-time for 40 hours a week and is fully in-person. Work hours are typically Monday – Friday, 8 AM to 4 PM, with occasional evenings and Saturdays. This position is not exempt from the overtime provisions of the Fair Labor Standards Act. Benefits include paid sick and annual leave, paid holidays, health insurance, and a 401K plan.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

This position is not exempt from the overtime provisions of the Fair Labor Standards Act. Benefits include paid sick and annual leave, paid holidays, health insurance, and a 401K plan.

Bilingual candidates proficient in Spanish, Amharic, or Arabic preferred.