Associate Director of Technology

Who We Are

The Mountaineers is a community of outdoor recreationists and conservationists founded in 1906 to explore the peaks and waterways of the Pacific Northwest. Today, we have more than 17,000 members and seven branches in Western Washington, where we deliver most of our outdoor education programming. Thanks to the work of generations of volunteers and our internationally recognized publishing division, we continue to enjoy an outstanding reputation in the fields of outdoor education, recreation, and public lands conservation and advocacy.

Our dedicated volunteers and staff get people outside to experience the power of the natural world. We advocate for access and protection of recreational lands so that future generations can enjoy these places too. Our core value of community reflects the belief that a diverse and inclusive outdoors inspires unity, respect, and passion for the places we love. Our 55 staff, divided between our program centers and our nonprofit publishing division, Mountaineers Books, and 3,000+ volunteers work together to achieve our mission to enrich lives by helping people explore, conserve, learn about, and enjoy the lands and waters of the Pacific Northwest and beyond.

Learn more at mountaineers.org.

Position Overview

Our Associate Director of Technology is a strategic and hands-on leader for web, CRM, IT, AI, and data operations across The Mountaineers’ programs and publishing divisions. This position sets the organization’s technology vision and roadmap, manages the technology budget, and guides the adoption of new tools, including AI.

The role serves as product owner for mountaineers.org and Salesforce, leading Salesforce development and contributing to website development alongside our contract development team. It also oversees IT operations, vendor relationships, and data governance, and serves as the primary liaison between staff, contractors, volunteers, and partner organizations for all technical projects and systems.

Key Responsibilities

Strategic Leadership & Cross-Functional Collaboration (15%)

• Lead The Mountaineers’ overall technology vision, strategy, and roadmap.
• Collaborate with the CEO, Director of Finance and Administration, and other Mountaineers leaders to develop and manage the annual technology budget for programs and publishing.
• Coordinate with both programming and publishing teams to manage and balance technology initiatives across divisions.
• Serve as the primary internal expert in technology decision-making, systems architecture, and process optimization.
• Lead an internal AI Committee and pilot emerging AI and technologies that improve workflows, engagement, and capacity.

Product Management & Development (40%)

• Serve as product owner for mountaineers.org and Salesforce, setting strategy, translating end-user needs, prioritizing features, and managing the roadmap.
• Contribute as an in-house developer on mountaineers.org, utilizing AI coding tools alongside our contract development team, handling updates, fixes, and smaller features in Plone (Python), HTML/CSS, and GitHub.
• Project manage website sprints with external contractors end to end, including defining scope and requirements, coordinating timelines and deliverables, reviewing work, and leading QA and user acceptance testing through launch.
• Architect and implement all Salesforce development and administration, including object modeling, building Flows, coding Apex automation, and building integrations with third-party platforms such as Marketing Cloud, Coassemble, and Xappex.

Technology Operations & Support (30%)

• Oversee IT infrastructure and support, supervising part-time IT staff to manage permissions, hardware, and device security across platforms like Microsoft 365 and Zoom.
• Lead technology changes and organization-wide initiatives, such as migrations and integrations, from tool selection through staff training and adoption, ensuring systems are cost-effective, secure, and compatible.
• Manage technology vendors and contractors across all departments, defining scopes of work, negotiating licensing, and tracking deliverables.
• Maintain and build relationships with peer organizations to increase collaboration and knowledge sharing, including the website partnership with Colorado Mountain Club.

Data & Community Stewardship (15%)

• Ensure strong data governance practices and documentation; maintain integrations and infrastructure for analytics and reporting.
• Oversee platforms such as Salesforce Reports, Dashboards, Google Analytics, and UserVoice to enable data-informed decisions across departments.
• Recruit and lead a team of technical volunteers, creating processes for their contributions to development, testing, and analytics across mountaineers.org and Salesforce

Beyond vacation time, staff receive dedicated activity days to join Mountaineers courses, activities, and events. We believe the best technology decisions come from knowing the people they serve, so we fully support and encourage this role’s involvement in our community. Developing strong relationships with members and volunteers is an essential part of the job and will help shape how our website and systems grow.

Requirements

Required Qualifications

• Minimum of five years of technology experience that combines hands-on systems work in CRM administration and website development with product management, business analysis, or project leadership.
• Strong communication and collaboration skills, with the ability to explain technical concepts clearly, balance competing priorities, and build trust with staff, leadership, volunteers, and partners.
• Proven experience leading technology projects end to end, from gathering user needs and writing requirements through managing sprints with contractors, testing, and supporting user adoption.
• Experience managing, cleaning, and analyzing data to maintain accurate records and support reporting and decision-making.
• Demonstrated ability to use AI tools to write code, solve problems, and troubleshoot technical issues.
• Passion for outdoor education, publishing, conservation, and environmental stewardship.
• Cultural humility and ability to work with people of all races, ages, genders, abilities, and economic backgrounds.
• Ability to pass a national criminal background and sex offender check.

Desired Qualifications

• Experience supervising and developing staff.
• Hands-on experience with tools in our technology stack, including Salesforce (Flows, Apex, Marketing Cloud), Plone, Python, HTML/CSS, and GitHub.
• Experience with AI-assisted coding tools such as Claude Code, Codex, or similar.
• Familiarity with IT administration and security, including platforms like Microsoft 365.
• Strong understanding of data governance, security, and privacy best practices.
• Experience working with clients, external stakeholders, or volunteer-driven organizations.
• Experience in publishing, environmental, education, or nonprofit organizations.

Cultivating an inclusive staff is central to The Mountaineers focus on advancing equity. Our core values are Adventure, Advocacy, Community, Education, and Volunteerism, and we believe a diverse and inclusive environment inspires unity, respect, and passion for our work and one another. We’re interested in hearing from people who can work with colleagues of varied experience and background. The Mountaineers is an equal-opportunity employer, and candidates from all backgrounds are considered, and as an organization that values equity and inclusion, we highly encourage people of color, women, LGBTQ individuals, and veterans to apply.

The Mountaineers believe a diverse and inclusive outdoors inspires unity, respect, and passion for the places we love. We are committed to building a culture where all people feel emotionally and physically safe. In support of this commitment, all prospective employees must agree to abide by The Mountaineers Code of Ethics and our Child Protection Policies. We do not tolerate discrimination, sexual misconduct, harassment, micro-aggressions, retaliation, assault, or any form of child abuse.

Work Environment

This role is based in Seattle, WA, at The Mountaineers Program Center in Magnuson Park. Supporting a people-centric outdoor community, this position should prepare to have a regular presence in our Seattle-based program center at least 3 days/week M-F, with opportunities to flex time in the office with a partial remote work schedule. The Mountaineers will provide a laptop computer for remote access. For remote work, our employees are expected to have a suitable remote work environment, including broadband internet access, to accomplish their job duties.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 50 pounds. While performing the duties of this Job, the employee will be required to stand for extended periods of time while leading youth, and must be able to hike on uneven and hilly terrain continuously for up to ten miles. The employee is occasionally required to bend, squat, run or climb as part of duties leading youth.

This position is for a full-time, non-exempt employee. Pay range is $40-$44 per hour, depending on experience. Benefits include medical, dental, vision, life, and long-term disability insurance, and paid sick, vacation, and holiday time. 401(k) retirement plan available after three months. Additional benefits include:

• Free Mountaineers membership
• Opportunities to advance your outdoor skills with $1,000 toward Mountaineers courses each year
• Flexible working environment, with up to 40% remote work for most employees
• Two free tickets to many Mountaineers events
• Free copy of each newly published Mountaineers Books title
• Access to outdoor industry prodeals
• Discounted stays at our three ski-in, ski-out mountain lodges
• Four on-site climbing and bouldering walls
• Bring your dog to work days
• Free parking for your bike or car, and an office located right on a bus line, with alternative transportation reimbursement
• In-office shower for midday run, climbing session, or morning commute