Donor Services & Office Assistant

THE BREAST CANCER RESEARCH FOUNDATION

Breast cancer is a complex disease with no simple solution. Research is the key to stopping it in its tracks. Founded in 1993 by Evelyn H. Lauder, the Breast Cancer Research Foundation is the largest private funder of breast cancer research in the world. By investing in the best minds in science to examine every aspect of the disease from prevention to metastasis—and fostering cross-disciplinary collaboration—BCRF is accelerating the entire field and moves us closer to the answers we urgently need to be the end of breast cancer.

ABOUT THE ROLE

Reporting to the Associate Director, Accounting, the Donor Services & Office Assistant is a key representative of BCRF, often serving as the first impression of BCRF while providing critical support in receiving all inquiries to BCRF’s phone line, email and mailbox. The Donor Services & Office Assistant will be well-versed in our mission, organizational structure and donor relations protocol to provide the highest level of customer service to internal and external stakeholders.

This position is based in New York, NY and requires work five days a week onsite in the office (Monday through Friday).

Primary Responsibilities

• Process all donations received by mail.
• Research donor records as needed.
• Provide front desk support by greeting guests, visitors and delivery personnel with warmth.
• Answer and direct phone inquiries and respond to general email inquiries while providing excellent customer service.
• Sort and distribute mail and packages.
• Assist with troubleshooting office equipment issues (e.g., issues with copy and print machines, postage machines, coffee machines), and escalating to appropriate vendors as required.
• Assist with troubleshooting AV issues in conference rooms, escalating to IT vendor as necessary.
• Order and restock office, kitchen and tech supplies, keeping track of inventory to ensure adequate supplies.
• Assist with general tidiness of the office and kitchen space.
• Oversee vendors responsible for shred bins, pick-ups, office cleaning, etc.
• Serve as a main contact for building inquiries and announcements.

About You

You have a warm and welcoming demeanor and possess excellent customer service skills. You enjoy engaging with our donors and helping colleagues with various office support. You have a passion for the mission and work of BCRF.

• Bachelor’s degree.
• Minimum of 2-3 years’ experience working in office administration or customer service support role, ideally in nonprofit organizations.
• Basic understanding of office technology (copiers/printers, zoom rooms, etc.)
• Communicate effectively and graciously orally and in writing
• Skilled in Word, Excel, PowerPoint, and Adobe Acrobat Suite
• Proficiency with Zoom
• Excellent organizational skills, decision-making abilities, and attention to detail
• Ability to multi-task, manage, and prioritize multiple requests and deadlines
• Enthusiasm for working as part of a team while working independently with limited supervision
• Willing to tackle ad-hoc projects outside of assigned responsibilities
• Ability to lift, move or carry up to 50 pounds on an occasional basis; ability to push or pull a cart weighing up to 50 pounds
• Other duties as may be assigned

Compensation and Benefits

This is a full-time non-exempt role. The salary range for this role is $28 - $30/hour. Our compensation packages include an exceptional benefits package focusing on employee physical, mental and financial wellness. More specifically we offer:

• Medical, dental and vision coverage from the first day of employment; with the election of certain medical plans, BCRF helps significantly defray the cost of out-of-pocket expenses with contributions to a health reimbursement account or heath savings account.
• The opportunity to enroll in pre-tax Commuter Transit, Flexible Spending Account or Health Savings Account and Dependent Care Account from the first day of employment.
• 401K, with up to a 5% match each pay period; employee contributions and any match are immediately fully vested.
• Paid parental leave offering 18 weeks 100% paid leave for a birthing parent and 12 weeks 100% paid leave for non-birthing parent
• Paid Time Off including
  • • 15 days of annual vacation time in first year of employment, increasing with length of service
    • 7 days of annual paid sick time
    • Paid holidays along with BCRF wide half days and summer Fridays