Bilingual (Spanish/English) Family Support Coordinator (FT, Temporary)

Overview:

Masa partners with Mexican and Latino children, youth, and families in the South Bronx to develop strong learners and leaders who fully contribute to the broader community. We envision a community that is civically engaged, empowered, and educated.

Masa’s community-led, integrated model engages the entire family, grounded in a deep commitment to strengthening literacy, leadership, and power for Mexican, Central American, and Indigenous People. Masa fosters a culturally responsive learning community in which families engage with direct service and advocacy programs to dismantle barriers to success.

About the Family Support Coordinator role:

The Family Support Coordinator reports to the Immigration and Family Support Supervisor and provides strategic and operational oversight of Masa’s family support services and the navigation services of our Pro Se Plus Project (PSPP) and the Welcome NY initiative.

The Family Support Coordinator will provide case management services through in-person or virtual one-on-one support, referrals, and rapid response services to Masa community members. The Family Support Coordinator will also provide direct family support services. In addition, the Family Support Coordinator is responsible for building the capacity of Masa staff to offer appropriate referrals and carry out case management, as well as supporting their ability to address families’ needs within their own programs. This role supervises 1 PT Program Associate.

A key component of the job will be to maintain and develop partnerships with social service and other resource organizations, ensuring a high-quality and active referral list, identify needs and deliver trainings to staff, and establish and maintain systems and processes for keeping accurate case management notes and other records. The Family Support Coordinator may also lead workshops and information sessions with groups either in-person or in a virtual setting.

This position is ideal for someone who is highly organized, detail-oriented, motivated, enjoys working in a fast-paced environment, is patient, and is a good listener. A background in social work, commitment to social and family justice, experience with detailed record keeping, and a passion for working in partnership with immigrant communities is essential.

This position is full-time through 8/14/26, with possibility of extension contingent upon funding. This role is in-person at Masa’s offices in the South Bronx.

Responsibilities:

• Welcome New York Initiative and PSPP implementation/General Family support
  • Conduct intake assessments with immigrant community members seeking services
  • Determine the support options available for each community member
  • Assist and advocate for community members by providing appropriate referrals to partner organizations and/or providing direct support by filling out forms and attending appointments, providing translation/interpretation services, as needed
  • Clearly document services provided and conduct adequate follow-up
  • Build and maintain partnerships with key organizations that offer culturally fluent services in demand within the Masa community
  • Oversee emergency support activities, including the distribution of food, clothing, and other basic necessities
• Staff Supervision
  • Provide adequate support and supervision to 1 part time Associates
  • Conduct regular check-ins and team meetings with staff
  • Ensure staff is clear on initiative goals and create a process for meeting project deliverables
• Record Keeping
  • Maintain a high-quality and accurate list of referrals for Masa’s community; conduct outreach to partner organizations as-needed to confirm services and availability
  • Keep all records and information organized and up-to-date in SalesForce, including resolving error reports to ensure integrity of data
  • Ensure all funder requirements are met in a timely manner
• General
  • Support special projects and Masa events, as needed
  • Develop flyers and other communications materials

Requirements:

• Bilingual (Spanish/English)
• B.A in social work, human services, or related field required
• 1+ years of experience working in case management
• 1+ year of experience working with immigrant communities preferred
• Supervisory experience highly desired
• Highly organized and self-managing; able to work independently
• Highly motivated, creative with excellent interpersonal skills
• Excellent communication and engagement skills to establish trust and rapport with community members
• Excellent computer skills; comfortable working with Excel
• Excellent judgment, and attention to discretion and confidentiality
• Familiarity with social service agencies in the Bronx a major plus

Physical demands:

• This position is in-person at Masa’s office, and may require local travel to other settings at times (e.g. schools, Masa community events, etc.)
• Light to moderate carrying of program materials is required
• Work schedule includes occasional evenings and weekends.
• COVID-19 vaccination

Medical, dental, and vision insurance & paid time off.

Bilingual English/Spanish required