Operations Director

Position Title: Operations Director

Reports To: Board of Directors

Location: Westminster VT

What Is Sojourns Community Health Clinic?

Sojourns Community Health Clinic is a non-profit (501(c)3), community-rooted health center nestled on the eleven-acre organic Long River Farm in Westminster, Vermont. Each year, we care for thousands of community members through integrative, wellness-based services — from primary care, chiropractic, and physical therapy to chronic disease management. We are especially known for our welcoming apothecary and our expertise in treating Lyme disease and other tick-borne illnesses. At Sojourns, we believe healing happens best when body, mind, and spirit are supported together, and when care is connected to the land and community, we call home. Our mission is to keep evolving our integrative practice model and to serve as a trusted resource for whole-person care, locally and beyond.

Job Summary

The Operations Director serves as a key member of Sojourns’ Leadership Team, co-leading the organization alongside the Medical Director and reporting to the Board of Directors. This position provides strategic and operational leadership, ensuring that Sojourns remains a thriving, sustainable model of integrative healthcare.

The Operations Director will translate Sojourns’ mission and strategic vision into clear systems, structures, and day-to-day practices that support high-quality, compassionate care. They will be responsible for leading the administrative and operational teams, overseeing finances and development efforts, and guiding organizational culture to strengthen collaboration and accountability across all levels.

As a bridge between vision and implementation, this leader will help shape the organization’s future—ensuring Sojourns continues to operate efficiently, serve the community effectively, and uphold its core values of holistic healing, inclusion, and integrity. The ideal candidate will bring a steady, thoughtful leadership style; strong financial and operational acumen; and a deep belief in the power of integrative health to improve lives and communities.

Key Responsibilities

Organizational Leadership & Strategy

• Co-lead the organization with the Medical Director to advance Sojourns’ mission, sustainability, and strategic direction.
• Partner with the Board of Directors to align operations, finances, and development with long-term sustainability and mission impact.
• Champion a collaborative, people-centered culture rooted in transparency, trust, and shared accountability.
• Translate strategic priorities into clear operational plans and measurable outcomes.

Operations & Financial Management

• Oversee administrative and operational functions of the clinic, ensuring smooth and efficient performance across departments.
• Monitor and oversee financial functions including billing, payroll, development, and operational expenses.
• Partner with the Medical Director and Board to develop, manage, and monitor the annual budget.
• Ensure compliance with all applicable regulations, including HIPAA, OSHA, and insurance requirements.
• Oversee management of facilities, vendor relationships, and technology infrastructure to support efficient and safe operations.

Communications, Development, & External Relations

• Collaborate with the Development Manager and Board to create and execute fundraising strategies, grant initiatives, and donor engagement efforts.
• In partnership with team members, cultivate and maintain relationships with patients, donors, partners, vendors, and community stakeholders to advance Sojourns’ mission.
• Oversee internal and external communications, marketing, and outreach to promote Sojourns’ mission and services.
• Represent Sojourns externally in a professional, values-driven manner.

People & Culture

• Supervise and support the Clinic Manager, Billing Manager, Development Manager, and Bookkeeper (currently outsourced, with plans to transition in-house).
• Foster an environment of collaboration, respect, and empowerment across the organization.
• Model clear, compassionate communication and strong problem-solving skills.
• Support staff and practitioners in working cohesively toward shared goals and patient-centered outcomes.

Qualifications

• Demonstrated leadership experience in nonprofit, medical, or integrative health operations (5–7+ years preferred).
• Bachelor’s degree or equivalent experience in healthcare administration, business, or related field.
• Experience with strategic planning & execution, managing budgets, compliance, and administrative infrastructure.
• Proven ability to lead teams with empathy, accountability, and clarity.
• Excellent interpersonal, communication, and conflict-resolution skills.
• Knowledge of healthcare compliance standards (HIPAA, OSHA) and operational best practices.
• Deep commitment to Sojourns’ mission and the principles of integrative health and community well-being.

Key Attributes

• Strategic, analytic thinker who can also manage details and daily operations.
• Collaborative, approachable leader with a people-first mindset.
• Skilled in prioritization, planning, decision-making, delegation & getting stuff done.
• Grounded, calm presence who leads through trust and transparency.
• Inspired by Sojourns’ mission and the values of wellness, integrity, and community care.

Physical Requirements

This position requires the ability to perform routine office and facility management tasks in a professional healthcare environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to remain in a stationary position (sitting or standing) for extended periods.
• Ability to move about the clinic, property, and community spaces as needed.
• Occasional lifting, carrying, or moving of materials or supplies up to 25 pounds.
• Ability to communicate clearly and effectively in person, by phone, and in writing.
• Ability to operate standard office equipment and computers.
• Occasional local travel may be required for meetings, errands, or events.

Work Environment and Schedule

This full-time position is expected to work 35-40hrs/week Monday-Friday, primarily on-site at our Clinic in Westminster, VT with some flexibility for remote work.

Compensation & Benefits

• Compensation Range: $80,000-$90,000 annual salary (based on experience)
• Status: Full Time, Exempt
• 8 paid holidays
• 3 weeks ETO, increasing over time
• In-Clinic healthcare benefits
• 30% Apothecary discount
• 401(k) plan

Equal Opportunity Statement

At Sojourns Community Health Clinic, we believe that a healthy community is one where everyone is valued, respected, and included. We are proud to be an equal opportunity employer and are committed to creating a workplace where differences are celebrated and all team members can thrive. We welcome applicants of every race, ethnicity, gender identity, sexual orientation, age, ability, religion, and background. Just as we care for the whole person in our patients, we strive to honor the whole person in our staff, fostering an environment of belonging, growth, and shared purpose.

• 8 paid holidays
• 3 weeks ETO, increasing over time
• In-Clinic healthcare benefits
• 30% Apothecary discount
• 401(k) plan