Development & Operations Manager

Organizational Background

Vivery Community is a national nonprofit transforming food access through innovation. We believe that food equity is foundational for health equity—and that every community deserves reliable access to nutritious food and services. We increase access to food and services through technology and community-based food delivery programs.

Community Food Programs: We partner with local food pantries, community organizations, and healthcare providers to bring nutritious food and medically tailored groceries directly to those who need it most—from individuals living with disabilities to those managing chronic conditions on Chicago’s South and West Sides. We currently reach nearly 400 food-insecure neighbors in Chicago.

Find Food Platform: We help neighbors find the right food at the right time by equipping food banks and pantries with real-time tools to share accurate, up-to-date information. From statewide food maps to text alerts, Vivery ensures the charitable food system is visible and accessible. We currently partner with over 95 food banks and 19,000 pantries across 34 states.

Summary of Position

The Development & Operations Manager plays a key role in advancing Vivery Community’s fundraising and communications efforts. This position supports individual and institutional donor engagement through research, writing, and material preparation; manages Vivery Community’s fundraising and CRM systems, including Salesforce and communication platforms; oversees gift processing, reporting, and reconciliation; and supports the execution of donor meetings, events, and organizational communications. The role is highly cross-functional and plays a central role in maintaining strong systems, data integrity, and operational excellence across the development function.

Fundraising & Operational Support: 40%

• Conduct research on current and prospective donors and board members and prepare fundraising materials and collateral
• Manage fundraising and communication systems, including QGiv and Constant Contact
• Ensure timely recognition of all donations through acknowledgement letters
• Support in the holiday campaign and annual appeal processes
• Process and deposit checks and liaise with Finance to ensure proper revenue coding
• Support VP of Development and Executive Director in Board management and logistics
• Gather and synthesize compelling content for communications in partnership with the Vice President of Development and Interim CMO
• Draft and edit written content for external communications, including e-blasts, grant proposals, and donor materials
• Manage LinkedIn and social media channels
• Manage VP of Development and other staff against key development outreach and tasks

Database & Knowledge Management: 40%

• Oversee Vivery Community’s CRM (Salesforce.com) & Constant Contact and devise and maintain protocols and best practices for data entry and knowledge management
• Maintain and update database with new donations and track touchpoints, call logs and communication with donors, including occasional data imports as needed
• Create reports and dashboards to improve data visibility across teams
• Manage settings, lists and configuration of automated email campaigns

Other: 10-20%

• Support the broader Vivery Community team as needed

Qualifications & Requirements

• Bachelor's Degree or 3-5 years of equivalent work experience in the non-profit sector; prior development experience preferred
• Demonstrates a passion for Vivery Community’s mission and advancing equitable access to nutritious food
• Experience with Salesforce or other CRMs strongly preferred
• Familiarity with marketing automation platforms (e.g., Constant Contact) is a plus, particularly for supporting email campaign creation, segmentation, and performance tracking
• Must be systems-oriented and have strong quantitative analytical skills
• Demonstrates proficiency with basic software programs, including Microsoft Office, with advanced knowledge of Microsoft Excel a plus
• Thrives in a fast-paced environment and possesses flexibility
• Has strong interpersonal skills and able to build relationships and communicate with a diverse array of stakeholders
• Excellent oral, written communication, technical, analytical, and interpersonal skills
• Exhibits strong organizational skills and is detail-oriented

Working Conditions

• This is a full-time, 40-hour per week position, and standard hours of operation are M-F, 9A-5P. Occasional evening and weekend work will be required as job duties demand.
• This role is approximately 20-25% field based and 75-80% office-based with opportunities for remote work. Vivery Community values adaptability and nimbleness and offers opportunities for flexible working arrangements.
• Vivery Community is committed to being an equal opportunity organization, and providing employment opportunities regardless of identity, including race, color, national origin, religion, gender identity, sexual orientation, age, disability status, or veteran status.
• BIPOC, Latinx, and LGBTQ+ individuals are encouraged to apply.

To Apply: Please email resume and cover letter to hiring@viverycommunity.org with “Development & Operations Manager” in the title. No phone calls please.

• 15 Days of PTO; 10+ paid holidays, 10 days of paid sick leave
• Medical, dental, vision benefits
• 401(k) with partial Company match
• Voluntary long-term disability
• Voluntary life insurance