Business Analyst

SUMMARY

USA for UNHCR (U4U) is seeking a detail-oriented Business Analyst (BA) with experience in process mapping, user experience design and analytical thinking to join the Business Systems Team. This role is highly executional and is responsible for understanding business needs and supporting solution design across U4U’s integrated fundraising technology ecosystem to support U4U’s mission to protect and support refugees by mobilizing resources, elevating awareness, and driving action through a network of engaged supporters. The BA is a newly created role that will work as part of an Agile team and will be essential to the continued pursuit of operational excellence, innovation, and delivery of goals within USA for UNHCR’s 3-year Strategic Plan.

Reporting to the Sr. Manager, Salesforce and Systems Administration, the BA will act as liaison between business and technical teams to translate needs into actionable requirements, streamline processes, and ensure Salesforce and other system enhancements are appropriately scoped and delivered. Working with CRM Admins, Data Engineers, Data Scientists, Fundraising and Finance stakeholders, the BA reduces friction between teams, accelerates implementation, and improves the reliability and effectiveness of U4U’s fundraising technology ecosystem. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Business Process Mapping

• Create business process documents and workflow diagrams 
• Communicate with stakeholders to understand their processes and requirements
• Identify gaps and opportunities for process improvement and translate findings into documented recommendations
• Support the development of standard operating procedures (SOPs) and training materials
• Translate business requirements into clear functional and technical specifications for integrated workflows across Salesforce, Data Warehouse and connected platforms following established solution direction 

Requirements Gathering and Documentation 

• Independently facilitate in gathering requirements using stakeholder meetings, business process descriptions, use cases, and requirements workshops 
• Act as a primary coordination partner between fundraising teams, system administrators, and vendors to ensure shared understanding of requirements and dependencies
• Clarify ambiguous or incomplete requirements directly with stakeholders and bring recommendations forward
• Document and maintain business requirements in a clear, organized manner
• Prepare and maintain system documentation and specifications 

Testing (QA & UAT) 

• Own coordination for UAT across fundraising teams, vendors, and system administrators to ensure technical requirements are commonly understood and met 
• Review work completed by technical team to ensure work adheres to quality standards and meets the requirements as outlined, flagging issues and risks
• Facilitate User Acceptance Testing as appropriate independently to ensure alignment with user needs
• Document test cases and outcomes 

Cross-Team Coordination 

• Assist with developing project plans for prioritized projects and enhancements, including testing, training, communication, and deployment activities 
• Support scoping and sequencing of work, in partnership with the Sr. Manager, to reduce cross-team friction and enable timely delivery
• Help track project deadlines, schedules, and deliverables
• Support change management activities

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Certified Salesforce Admin required 
• 2 – 3 years of experience as a Business Analyst, preferably in a non-profit or fundraising environment
• Exposure to marketing platforms (Salesforce Marketing Cloud, Engaging Networks)
• Demonstrated career progression or growth in responsibility, scope, or complexity over time
• Ability to manage multiple priorities concurrently
• Strong strategic thinking and problem-solving skills
• Ability to work through ambiguity and exercise judgment within defined guardrails
• Excellent attention to detail and accuracy
• Open to learning new systems and processes
• Ability to effectively communicate (written and verbally) with non-technical audiences
• Experience working with Salesforce (specifically NPSP)
• Familiar with Jira or other project management platforms
• Understands agile methodology, experience within a scrum team is a plus
• Understanding of the nonprofit sector and common fundraising processes

WORK LOCATION

Hybrid + New York, NY + May also involve travel

COMPENSATION

$85,472- $100,430

APPLICATION DEADLINE

Please apply immediately or by February 5, 2026.

WHY YOU'LL WORKING HERE

We're proud to be consistently recognized as a Great Place to Work, a reflection of our deep commitment to employee well-being, growth, and purpose. Our benefits are designed to support your whole life, not just your work life. While specific offerings may evolve over time, highlights currently include:

• Comprehensive health coverage, including employer-paid employee medical options (traditional and HSA plans)
• Flexible savings accounts, including FSA and HSA
• Industry-leading 401(k) match
• Lifestyle Spending Account to support your wellness
• Mental and financial wellness resources
• Paid time off, including a paid winter break and sabbatical leave at key milestones
• Volunteer Time-Off to support your community engagement
• Professional development support
• Access to tools like Headspace for mindfulness and mental health

Please note: Benefits are reviewed regularly and subject to change.

DISABILITY SPECIFICATIONS

USA for UNHCR will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

USA for UNHCR is an Equal Opportunity Employer. Refugees and all other protected classes are encouraged to apply.