Development & Membership Coordinator

Museum Vision and Mission:

MOHAI is treasured locally and respected nationally as a vibrant resource where history inspires us to build a better future. To serve our region, we bridge the past, present, and future by collecting, preserving, and sharing stories through compelling, innovative exhibits and community engagement.

Position Title: Development & Membership Coordinator

Reports to: Development Director

Location: MOHAI McQuaid Resource Center in Georgetown

Classification: Non-exempt; Full-time; Hourly

Schedule: Monday – Friday, with occasional evenings and weekends

Rate of Pay: $26–$33 per hour

Benefits: Medical, dental, vision, and life insurance; vacation and sick leave; participation in a 403(b) savings plan

Position Description:

The Development & Membership Coordinator is responsible for administrative support to the Advancement team and is integral to the overall success and smooth operations of fundraising and membership activities at MOHAI. This includes general administrative, fundraising support, donor and membership gift processing, acknowledgements, fulfillment, stewardship, and renewals. Additionally, this position ensures the integrity of data stored in the museum’s relational database, including data entry and reporting. This position supports all aspects of the individual giving program, including the annual fund, membership program, and donor events. They report to the Development Director and are a member of the Advancement team.

Key Responsibilities:

• Efficiently and accurately process all donations and memberships into the Blackbaud/Altru Constituent Relationship Management (CRM) database with appropriate program and contribution codes, including matching gifts and soft credits. Run weekly reports and provide documentation to Finance Department for monthly reconciliation of contributions.
• Support donor/member stewardship, ensuring timely gift follow-up (thank you calls, acknowledgment letters, receipts, and notes).
• Provide excellent customer service to donors and members, responding promptly to all inquiries as directed (phone, email, written, and on-site at events).
• Ensure that all interactions are culturally responsive, respectful, and based on a foundation of MOHAI’s commitment to inclusion, diversity, equity, and accessibility.
• Responsible for implementing individual donor appeals and e-campaigns (GiveBIG, Giving Tuesday, etc.). Collaborate with the Membership & Annual Giving Manager, design staff, and the Advancement team as well as printers and mail house, as needed.
• Work with the Membership & Annual Giving Manager to prepare and execute membership acquisition appeals, renewals, and fulfillment. Update donor lists, edit, print, mail, and manage project tasks timeline. Track progress toward goals.
• Participate in the planning, implementation, and support for various donor and member programs and special events, especially the annual gala.
• Provide prospect information to the Advancement team in support of major gift and planned giving solicitations.
• Establish strong and collaborative working relationships with the Advancement Team and colleagues across the museum.
• Assist with the creation of development queries, monthly and ad hoc reports (metrics, dashboards, prospect lists), and mailing lists. Assist in maintenance of membership and annual giving reports.
• Work with the Advancement team to track, enter in CRM system, and acknowledge in-kind gifts.
• Oversee and implement efficient systems for data entry, performing donor updates, gift processing, donor acknowledgement, and portfolio management.
• Maintain CRM donor and contact database, following documented protocols and processes set forth by the Database & Research Specialist. Implement efficient systems for data entry, perform data updates, and maintain data integrity for giving and membership programs in organizational database.
• Proactively work to correct and update CRM data records for clean reporting and information management integrity. Work with the Advancement and Finance departments to ensure data accuracy and support the monthly financial reconciliation of fundraising activities.
• Perform general administrative tasks, including scheduling and confirming meetings, providing logistical meeting support, creating agendas, taking meeting notes, etc. Maintain electronic and paper filing systems (ensure good order, accessibility, and consistent naming conventions) and archive, as necessary.
• Opportunity to serve on IDEA (Inclusion, Diversity, Equity and Accessibility) Committees.
• Attendance at museum-sponsored events may be required.
• Perform other duties as assigned.

Qualifications:

• 2+ years of fundraising/membership experience, preferably with a museum or nonprofit organization or relevant and transferable professional experience.
• Experience with annual appeals and special events a plus.
• Demonstrated ability to work accurately and effectively with donor databases (Blackbaud/Altru preferred).
• Professional communication skills and phone manner, with a dedication to excellent customer service and donor satisfaction.
• Strong self-motivation, with the ability to work both independently and as a contributing team member.
• Solutions-oriented creative thinker and problem solver who navigates challenging situations with ease.
• Ability to handle multiple tasks, projects, and priorities simultaneously.
• Commitment to maintain strict confidentiality and exercise discretion.
• Proficient with Microsoft Office Suite, including Outlook and Teams.
• Available to work evening and weekend hours, as needed.
• Bilingual and multilingual skills valued.
• Enthusiasm for MOHAI’s exhibits, programs, and mission.

Find yourself checking many of these boxes but doubting whether you should apply? If you meet some of the requirements and you share MOHAI's values and support our mission, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.

Museum Overview:

For 70 years, MOHAI has been dedicated to enriching lives by preserving, sharing, and teaching the diverse history of Seattle, the Puget Sound region, and the nation. With a collection of 6.5 million artifacts, photographs, oral histories and archival items, and an expansive schedule of exhibits and programs, MOHAI is the region’s premier history center. MOHAI operates a dramatic and award-winning museum in Seattle’s vibrant South Lake Union neighborhood and a resource center in Seattle’s Georgetown neighborhood. MOHAI also hosts the Bezos Center for Innovation, focusing on the history and future of innovation in the Puget Sound region. MOHAI is accredited by the American Alliance of Museums, is an affiliate of the Smithsonian Institution, and has been selected by USA Today as one of the Top Ten History Museums in the nation. For more information, please visit mohai.org.

To Apply:

Please e-mail letter of interest and resume to Human.Resources@mohai.org. No phone calls, please.

MOHAI is a 501(c)(3) organization and an Equal Opportunity Employer. We are committed to building a team and an organizational culture that fosters inclusion, diversity, equity, and accessibility. We encourage candidates of color to apply.