Community Care Navigator

Position: Community Care Navigator

Reports To: Community Care Administrator

Summary of Job:

The Community Care Navigator (CCN) is responsible for offering care coordination services that address a broad spectrum of social determinants of health. The role will aid consumers in benefits navigation, caregiver-consumer pairing, providing consumers with assistance in completing applications, and maintaining close collaboration with local service providers. The CCN’s role encompasses intake, assessment, and follow-through, all with the ultimate goal of helping consumers achieve their best outcome, which is independent living within the community. The CCN will also support clients through CalAIM ECM and Community Supports.

Job Duties and Responsibilities:

• Conduct client, consumer, and family interviews to assess their situations and determine service and support needs.
• Coordinate and facilitate connections and care for consumers across multiple agencies.
• Provide necessary assistance to consumers, such as tracking benefit changes and referring them to external resources, to ensure service needs and goals are met.
• Actively participate in assigned meetings and contribute to the collaborative efforts of the team.
• Administer pre- and post-surveys and record results in survey platforms.
• Take a person-centered approach, partnering with clients, consumers, and family members to identify needs, develop Independent Living Plans (ILPs), and support individuals in their advocacy efforts to ensure service needs/goals are met.
• Respond promptly to consumers, service providers, and community partners to address inquiries or requests.
• Train and support consumers in self-advocacy skills with a goal of independent self-advocacy and self-sufficiency.
• Maintain complete, organized, and confidential consumer records, ensuring timely data input and well-documented case notes in compliance with federal/state and funder reporting requirements.
• Identify and document success stories to promote organizational learning, create promotional materials, and fulfill reporting obligations.
• Initiate and conduct outreach activities to educate consumers, service providers, and the community about agency services, fostering relationships that result in resources for consumers.
• Stay informed about resources and services available to older adults and individuals with disabilities, enhancing service coordination capabilities through continuing education.
• Perform other duties as assigned.

Education and Experience:

• Bachelor's degree in social services or a related field, or a combination of college education and relevant work experience.
• 2-4 years of professional experience in a related field.
• Experience working with individuals with disabilities and/or older adults, preferably in an Independent Living Center or an aging and adult services organization, or personal experience with disabilities.
• Bi-lingual Spanish English required

Skills:

• Proficiency in Microsoft Office and Google Docs applications in a PC environment.
• Understanding and implementation of the Independent Living (IL) philosophy.
• Ability to advocate for people with disabilities and train others in self-advocacy.
• Effective promotion and clear explanation of the services offered by Marin CIL to consumers, businesses, and organizations in the community.
• Strong self-management skills, including good time management and the ability to work well with others.
• Ability to follow direction, exercise initiative, demonstrate ingenuity, and exercise sound judgment in accordance with established policies and procedures.
• Maintaining confidentiality and handling confidential information appropriately.
• Proficiency in Spanish language to offer written translations of English documents, provide oral interpretation for client communication with other organizations, and offer sight translation and content explanations for English documents sent to clients, ensuring their understanding of next steps in accessing social services.

Other:

• This position operates from our office location, offering the potential flexibility for optional 1-2 days a week of remote work, subject to supervisor approval.
• Our standard business hours are from 9:00 AM to 5:00 PM, Monday through Friday, with a designated 1-hour lunch period. We expect all team members to be available and actively engaged in their work during these operational hours unless an alternate schedule has been approved by your supervisor. Additionally, the standard schedule will not exceed 35 hours per week.
• Depending on consumer needs and COVID safety protocols, travel throughout Marin County to consumer homes may be required to assess and facilitate access to programs and services.

About Marin CIL:

Since 1979, the mission of Marin Center for Independent Living is to assist persons with all types of disabilities with achieving their maximum level of sustainable independence as contributing, responsible and equal participants in society.

Marin CIL believes that outstanding people who are committed to, and carry out, our mission are the key to our success. Our mission includes commitment and attention to implementing the Independent Living Philosophy and enthusiasm for the vision and tasks of changing the position of people living with disabilities in Marin County (and the State and country).

Marin CIL is also part of the One Door service delivery model which includes their partnership with the county of Marin Aging and Adult Services.

EEO Statement:

Marin Center for Independent Living is committed to providing equal employment opportunities to all employees and applicants for employment. We strictly prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We strive to create an inclusive and diverse work environment where everyone is treated with dignity, fairness, and respect.

We are dedicated to fostering a workplace culture that celebrates individual differences and promotes equal opportunities for all. Our commitment to equal employment extends beyond compliance with legal requirements and guides our everyday practices. We value the contributions and perspectives of each team member and believe that a diverse workforce enhances our ability to achieve our mission effectively.

Marin Center for Independent Living is an equal opportunity employer and is committed to providing a work environment free from discrimination and harassment. We encourage qualified individuals from all backgrounds to apply for employment with our organization and join us in our pursuit of creating a society that respects and embraces diversity.

Job Type: Full-time

Pay: $30.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in San Rafael, CA 94901

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance

Fluent in Spanish and English