Manager, Scholar Success - Scholarship Foundation

About Point Foundation

Point Foundation supports the educational aspirations of LGBTQ+ and ally students to become impactful leaders in their lives, careers, and communities.

Position Overview for Manager, Scholar Success

The Manager, Scholar Success serves as the primary point of contact between Point Foundation and its scholars, playing a key role in ensuring that each scholar remains on track and engaged throughout their time as a Point Scholar. This person will support scholars in meeting program expectations, understanding scholarship policies, and staying informed about internal and external opportunities. The Manager is also responsible for tracking scholar fulfillment of scholarship requirements and ensuring timely and accurate communication with the scholar community through one-on-one meetings and broader outreach.

In addition to direct scholar support, the Manager collaborates with Program Team members to execute impactful programmatic events that foster leadership, connection, and community among Point’s scholars. In this role, the Manager will bring a strong sense of organization and follow-through to help scholars make the most of their Point experience.

Reports to: Director of Scholar Success & Enrichment

Status: Full-Time, Exempt

Supervises: N/A

Location: Remote – Candidate must reside within the Los Angeles Metro Area

Essential Duties & Responsibilities

Scholar Success

• Ensure scholars meet program expectations in the areas of engagement, enrollment, and academics through clear communications, written policies, and one-on-one support
• Develop and administer annual surveys to identify potential changes to programming and assess scholar trends
• Oversee the accessibility, distribution, and utilization of Scholar Success resources (e.g. mental health referrals, academic support, career development, emergency funding)
• Identify and propose both means and methods of scaling Scholar Success efforts through realized efficiencies and innovations

Program Management

• Manage and track scholar engagement, enrollment, and academic expectations through the collection and review of required documentation, including transcripts, proofs of enrollment, and surveys (e.g. Mid-Year Survey, End of Year Survey)
• Develop and administer a communications plan to ensure scholars are informed of upcoming opportunities and deadlines
• Maintain precise administrative records using Point’s database systems
• Prepare for and lead interdepartmental Scholar Matters meetings to inform, discuss, and decide upon scholar requests and developments
• Support with virtual and in-person program delivery, as needed
• Assist, as needed, with scholar reimbursement and travel logistics for in-person programming, including NLC, NSO, Dream Day, and career exposure opportunities
• Represent Point at occasional in-person engagements

Miscellaneous

Collaborate with staff across the organization for cross-functional priorities:

• Recruitment and Selection – provide application review support, support with the transition from applicant to scholar onboarding
• Development – facilitate connections between scholars and donors, coordinate the transition of scholars to alumni at the end of each academic year
• Finance – adhere to clear communications and systems to ensure the smooth disbursement of award payments to scholars

*Perform other duties as assigned

Requirements

• Passion about Point’s mission and enthusiasm about communicating the organization’s philosophy, mission, and values
• A bachelor’s degree from an accredited college or university is preferred, or an equivalent combination of education, training, and/or experience
• At least two years of experience managing students to meet program outcomes
• Prior experience building positive relationships with college students while holding them accountable to clear expectations
• Prior experience with data collection, reporting, measurement, and evaluation in support of program development and improvement
• Prior experience with database management programs (e.g., Airtable, Salesforce)
• Proficiency with MS Office 365 applications (e.g., Excel, SharePoint, Outlook)

Core Competencies

• Knowledgeable about issues impacting LGBTQ+ and ally students
• Consistently prioritize the highest impact work among competing demands to deliver excellent work and results
• Demonstrate accountability and reliability
• Focus on delivering outcomes despite obstacles
• Commit to learning and improvement through reflection and two-way feedback
• Cultivate positive working relationships with internal and external stakeholders, including scholars, to expand impact
• Exhibit strong written and verbal communication skills
• Maintain strict confidentiality and exercise tact and diplomacy in a diverse organizational setting

This job description provides an overview of the position's scope. This is not a comprehensive list of duties/responsibilities

• Salary range $60,000–$70,000.
• 100% Employer-paid medical plans (health, dental, vision)
• Monthly technology stipend ($150)
• Flexible spending account
• 403(b) retirement plan (with 3% employer matching)
• Generous vacation, personal, and sick schedule