Office Operations Coordinator

Office Operations Coordinator

Temp to Permanent

Washington, D.C. (On Site)

The National Association of Housing and Redevelopment Officials (NAHRO) seeks a temporary-to-permanent Office Operations Coordinator to manage daily office operations, support the CEO with administrative tasks, and serve as the main point of contact for various office related inquiries. This role is performed 100% in the office with no option for remote work.

The Organization

Formed in 1933, NAHRO is a membership organization of over 26,000 housing and community development agencies and individuals across the country. Collectively, its members manage and preserve 3 million affordable homes serving 8 million people in urban, rural, and suburban communities. For more information about NAHRO, please visit the website: www.nahro.org. 

Vision

Thriving communities with affordable homes for all.

Mission

To advance the creation of strong, sustainable, equitable, and affordable communities through advocacy, professional development, and empowerment of our diverse members.

The Position

The Office Operations Coordinator reports to the Chief Operating Officer and is a member of NAHRO’s operations team. This position is essential in managing the office daily logistics to ensure smooth and efficient operations. Key duties include general administrative tasks, scheduling and managing supplies, answering and redirecting incoming calls as appropriate, coordinating with vendors and building management, assisting with projects, managing and preparing expense reports. The position will be responsible for maintaining a well-organized and productive work environment and often serve as a point of contact for various office-related inquiries.

Supervisory Responsibilities: None.

Key Responsibilities

• Serve as a point of contact for office-related inquiries from internal stakeholders, vendors, office property management and onsite day porter in collaboration with the Chief Operating Officer. 
• Serve as a liaison for vendors by coordinating services with internal stakeholders. Such as building maintenance, FedEx, janitorial, and office supply providers. 
• Handles all phone calls, emails, and office visits in an efficient and friendly manner 
• Responsible party for organizing, ordering, and stocking replacement office supplies as needed. 
• Responsible for general office upkeep in conjunction with on
• site day porter. 
• Responsible for general upkeep of kitchen storage, storage rooms, and office organization. 
• Supports travel and meeting arrangements for staff and board, including scheduling meetings and booking flights, ground transportation, and accommodations. 
• Supports the CEO with administrative tasks. 
• Perform basic departmental tasks such as calendar management and organizing department activities as needed.
• Provides coordination and logistical support for events and meetings. 
• Maintains a presentable, safe, and pleasant office environment. 
• Responsible for sorting and distributing incoming mail and packages for the corporate office. 
• Assist with the completion of monthly Credit Card and personal expense reports for assigned employees.
• Assist with departmental invoice allocations for payment processing as needed. 
• Responsible for responding to front door entry access and visitor coordination. Includes maintaining security access by screening visitors and coordinating as needed with other staff for visitor entry, and scheduling backup coordination as needed. 
• Responsible party for ordering and coordinating office refreshment stock, paper goods for breakrooms and quarterly staff retreats. 
• Responsible for installation of new employee name and office tags. 
• Responsible for inquiries, questions and resolutions for the CEO travel management coordination, including questions and issues with travel booking. 
• Other duties as assigned.

Experience and Attributes

• Experience in office administration, facilities coordination, vendor management, or a related role supporting corporate office operations is a plus. 
• Experience managing office supplies, inventory, and vendor relationships. 
• Familiarity with coordinating office maintenance, janitorial services, and building management. 
• Experience handling administrative tasks such as calendar management, expense reporting, and invoice processing. 
• Experience with travel management systems or assisting employees with travel-related inquiries is a plus. 
• Strong organizational skills with the ability to multitask and prioritize effectively. 
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and experience with expense reporting is preferred. 

Required Qualifications

• Bachelor’s degree or equivalent experience 
• Excellent verbal and written communication skills 
• Strong organizational and time management skills 
• Proficient in technology and general office equipment 
• Adequate experience as a coordinator in a business environment required 
• Proficiency in project management and productivity tools 
• Ability to multitask and solve problems proactively 
• Comfortable analyzing data and presenting insights

Application Process

To apply, email your resume, cover letter, and any accommodation needed for the application and interview process to personnel@nahro.org. Resume reviews begin immediately. Only candidates whose experience matches the requirements will be considered.

The salary range is $50,000 – $60,000. NAHRO offers a generous slate of benefits, including medical, dental, vision, and life insurance, transportation allowances, and retirement.

Please note: This position does not offer visa sponsorship. All applicants must be based within the DC, Maryland or Virginia area with no relocation costs provided.

NAHRO is an Equal Employment Opportunity (EEO) employer. Candidates for employment are considered without regard to race, age, religion, color, gender, national origin, disability, military status, marital status, sexual orientation, family responsibilities, political affiliation, or any other characteristic protected by federal, state, or local law. Our non-discrimination policy applies to all facets of employment, including recruiting, employment, promotion, demotion, dismissal, and compensation.

NAHRO offers a generous slate of benefits, including medical, dental, vision, and life insurance, transportation allowances, and retirement.

Please note: This position does not offer visa sponsorship. All applicants must be based within the DC, Maryland or Virginia area with no relocation costs provided.