Program Manager

Program: Financial Capabilities Program

Reports to: Program Director

Salary Range: $65,000 to $75,000

Start Date: Immediately

FULL-TIME PROGRAM MANAGER POSITION

About Ariva

MISSION: Our mission is to bring economic justice, opportunity and inclusion to our Bronx neighbors and other underserved communities across New York City.

VISION: We envision a world where all New York City residents experience economic justice, financial inclusion, and the opportunity to build financially empowered and prosperous lives.

We offer free comprehensive financial capabilities services and free income tax assistance at locations around New York City. Information on our projects and programs can be found at www.ariva.org

Position Description

Ariva seeks a high-energy Program Manager to join our leadership and community wealth-building team. The Program Manager position is a senior management position that leads oversight over a variety of exciting projects that offer free and comprehensive financial counseling and education to New Yorkers in the Bronx and other underserved communities in New York City. The Program Manager will be a critical contributor in developing and implementing Ariva’s vision for growth. The Program Manager will serve as liaison with community partners and community leaders in the Bronx and with immigrant communities. The Program Manager will supervise a team of financial counselors who help low and moderate-income New Yorkers strengthen their financial stability.

This job involves frequent local travel to sites around NYC and requires some evenings and weekend hours over the course of the year. Face-to-face in-person service is an essential component of this position; the manager will oversee staff and operations at one of Ariva’s Bronx offices. All staff must be vaccinated and follow our health and safety procedures in our offices.

Responsibilities

The Program Manager has lead responsibility for all aspects of Ariva’s financial counseling in the assigned projects.

The Program Manager’s responsibilities include, but are not limited to:

• • Management and supervision of assigned financial counseling projects.
  • Design and implementation of existing and new projects, including workshop and curriculum development.
  • Participation in agency strategy sessions with Board and executive staff. The Manager is a critical contributor in developing Ariva’s vision for growth.
  • Program budget development, monitoring and reporting.
  • Program contract management.
  • Recruiting, training, retaining and supervising line staff.
  • Serving as lead agency liaison with community partners who host projects.
  • Developing new community partnerships with all stakeholders, including residents, financial institutions, financial services providers, and community-based organizations.
  • Promoting program integration with Ariva’s free tax preparation program.
  • Generating all internal and external performance reports on projects.
  • Serving as liaison with funders and city agencies.
  • Performance monitoring to ensure projects are on target with project goals, aligned with Ariva’s mission and strategy and compliant with all funder, regulatory and internal requirements.

Core Competencies:

• Must have a bachelor’s degree
  • Minimum of three years of direct experience in financial counseling, including at least one year in supervision and project management.
• Strong project management skills: ability to simultaneously manage multiple projects with varying goals, requirements, and timelines.
• A commitment to and experience working with low-income people and in low-income communities.
• Must be very well-organized, with great attention to detail.
• Computer-literate; comfortable with data management, data entry, and reporting.
• Very strong written and verbal communication skills.
• Community outreach and engagement that includes networking to build lasting partnerships as well as manage existing ones with community partners.
• Presentation and training skills that include public speaking.
• Flexible, patient, with a sense of humor and a strong work ethic.
• Desire and ability to work with diverse populations.
• Fluent in English and Spanish.

In addition to the above competencies, any of the additional skills and experience listed below are desirable:

• Contract management experience.
• Experience with financial counseling and adult education, and familiarity with consumer banking products, is a plus.
• Familiarity with Salesforce.
• Certification in financial counseling (CUNY Consumer and Personal Finance or equivalent).

Salary: $65,000 to $75,000/year, based on experience. Ariva offers full-time employees subsidized health and dental insurance, generous paid time off and other benefits.

Interested applicants should email their resume and cover letter to Melissa Toonkel at mtoonkel@ariva.org

This posting will be open until June 30, 2025.

Ariva Inc. is an equal opportunity employer.