AI Sprint - Program Operations Coordinator

AI for Nonprofits Sprint | Fund for the City of New York

Location: Remote (U.S.-based preferred, occasional travel to NYC)

Compensation: $50,000-60,000 based on experience

Duration: Full-time through December 2026, with potential to extend

Reports to: Associate Director, AI for Nonprofits Sprint

About Us

The AI for Nonprofits Sprint is helping democratize AI literacy across the nonprofit sector. In our first year, we worked with 139 organizations and trained 38,000 nonprofit staff—far exceeding our initial goals. Now we're scaling dramatically: in 2025-2026, we're bringing basic AI literacy to 100,000 staff across 1,000 nonprofits.

We're a startup within an established nonprofit (Fund for the City of New York). We're building fast, experimenting constantly, and scaling rapidly. If you're the kind of person who loves making systems work smoothly so others can focus on impact, this could be a great fit.

The Role

As Program Operations Coordinator, you're the backbone of the Sprint. While others focus on relationships and content, you make sure all our systems, data, and administrative processes actually work. You'll manage our tech stack (Airtable, Zoom, Zoho, spreadsheets), generate reports that track our progress, handle invoicing and scheduling, and build the infrastructure that lets us serve 1,000 organizations without chaos.

This role is perfect for someone who gets satisfaction from organizing complexity, catching details others miss, and making things run more efficiently. You'll work independently, solve problems creatively, and improve systems as you go.

What You'll Do:

• Manage our tech infrastructure: Own Airtable databases, Zoom settings, Zoho CRM, Google Workspace, and other platforms. Keep everything running smoothly and troubleshoot when things break.
• Generate reports and dashboards: Pull data from multiple sources to create clear reports tracking engagement metrics, survey responses, and program progress. Make the numbers tell a story.
• Handle administrative coordination: Manage invoicing for member organizations, coordinate team scheduling, process payments, and keep administrative workflows moving.
• Build and optimize systems: Don't just maintain what exists—proactively identify inefficiencies and build better processes. Automate where possible, simplify where needed.
• Support the team: Provide tech support and training to team members. Make sure everyone can use our systems effectively.
• Track program data: Maintain databases of member organizations, Fellows, facilitators, and participation metrics. Ensure data accuracy and completeness.

You'll Be Great at This If:

• You're exceptionally organized. You naturally think in systems and processes. You spot patterns, catch errors, and keep multiple balls in the air without dropping any.
• You're comfortable with technology. You don't need to be a developer, but you should be genuinely comfortable learning new platforms quickly and figuring things out when they don't work as expected.
• You already use AI tools regularly. You use ChatGPT, Claude, or similar tools to help with your work—maybe to write formulas, troubleshoot issues, or automate repetitive tasks.
• You work well independently. You don't need constant direction. When you see a problem, you solve it. When something's unclear, you figure it out or ask good questions.
• You have a positive, solution-oriented attitude. Things will break. Priorities will shift. You stay calm, adapt, and keep moving forward.

You Probably Won't Love This Job If:

• You prefer highly visible, externally-facing work
• You get bored with detailed, behind-the-scenes operational tasks
• You need a lot of structure and clear SOPs before starting work
• You're uncomfortable working remotely with minimal supervision

Requirements:

• 2-4 years of experience in operations, program coordination, data management, or similar roles
• Strong proficiency with Google Workspace (Sheets, Docs, Forms, Drive)
• Experience with Airtable, Zoom. Comfort with databases and other platforms - and the demonstrated ability to learn systems quickly)
• Comfortable using AI tools (ChatGPT, Claude, etc.) to improve productivity
• Excellent attention to detail and follow-through
• Good communication skills
• Ability to work independently in a remote environment
• Comfortable with a role that runs through December 2026 (not a permanent position, though could evolve)

Bonus Points For:

• Experience managing Zoom webinars/meetings at scale
• Background in nonprofit operations or program management
• Basic understanding of data visualization or reporting tools
• Examples of systems or processes you've built or significantly improved

Why This Role Matters

Programs don't scale without great operations. As we grow from 139 to 1,000 organizations, the difference between success and chaos is whether we have systems that actually work.

Your job is to build the infrastructure that lets a small team punch way above its weight. When our systems run smoothly, our team can focus on helping nonprofits adopt AI instead of fighting with technology. That operational excellence directly translates to mission impact.

How to Apply

Please apply through the Idealist portal provided in the posting. In lieu of a cover letter, please send a word document that answers the following questions:

1. Why you're interested in this role
2. An example of how you've used AI tools to improve your own productivity or solve a problem
3. A system, process, or database you built or improved in a previous role

Applications reviewed on a rolling basis. Please apply by November 28.

The Fund for the City of New York is an equal opportunity employer. The Fund does not discriminate on the basis of race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law.