IT Support Consultancy

The Center for Transnational Environmental Accountability is looking for an IT Support Consultant to provide ongoing IT support, focusing on user devices, home networks, and,where appropriate, personal phones and peripherals.

Role Responsibilities

• Provide technical support to end users via phone, email, remote support, and in person.
• Diagnose and resolve hardware, software, printer, and network connectivity issues.
• Install, configure, and maintain desktops, laptops, mobile devices, and peripheral equipment.
• Escalate complex issues to third-parties as required.
• Assist with onboarding and offboarding processes, including device setup and account management.
• Perform routine system maintenance, updates, and security patching.
• Maintain accurate asset inventories and technical documentation.
• Contribute to IT projects, system upgrades, and infrastructure improvements as required.
• Ensure compliance with IT security policies and data protection requirements.

Required Skills and Experience

• Experience in an IT support, service desk, or helpdesk role.
• Strong knowledge of Microsoft Windows operating systems and Microsoft 365 applications.
• Experience with Active Directory, Azure AD/Entra ID, and user account administration.
• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, and Wi-Fi.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service abilities.
• Ability to prioritize workload and manage multiple tasks effectively.

Desirable Skills and Experience

• Experience working with small, international teams.
• Experience within the non-profit sector.
• Endpoint Management e.g Intune.
• Endpoint security solutions e.g Defender.
• Implementing cybersecurity policy and procedures.

English language required. French language capacity a plus.