Case Manager - PSP

Essential Functions and Responsibilities:

Under the supervision of the Employment Coordinator, the Case Manager will be responsible for but not limited to the following:

• Caseload & Engagement: Manage a caseload of approximately 50–100 participants per year (organized by cohorts); maintain regular contact at all phases to support progress, engagement, and retention.
• Intake & Planning: Conduct participant intake, needs/barrier assessments, and develop individualized service or goal plans; provide regular follow-ups and adjust plans based on progress and emerging needs.
• Attendance & Retention: Conduct daily/ongoing outreach regarding attendance and engagement; use proactive strategies to reduce barriers and improve persistence.
• Interdisciplinary Coordination: Collaborate with Instructors, Retention Specialist, and Education/Employment Services Managers to deliver coordinated, co-located services and ensure participant goals are met.
• Counseling & Coaching: Provide one-on-one and small group counseling/coaching that supports academic, career, and personal goals; deliver timely feedback on progress and next steps.
• Workshops: Facilitate workforce readiness and basic life skills workshops aligned to participant needs and program objectives. Complete necessary training for instructor credentials in CPR-First Aid and other competencies.
• Referrals & Navigation: Connect participants to services across the local workforce development system (e.g., Career Centers, NYS Department of Labor, ACCESVR, NYS Commission for the Blind, TANF funded supports) and to community resources addressing housing, food security, legal aid, and benefits.
• Recruitment & Onboarding: Support recruitment and interviewing for new cohorts; maintain accurate participant files and records in accordance with funder and organizational standards.
• Data & Compliance: Build and maintain a shared database (e.g., Google Sheets/Drive/Salesforce) for caseload tracking; enter thorough, timely case notes; prepare reports and participate in data driven case conferences.
• Meetings & Development: Participate in team/department meetings, training courses, case conferences, workshops, and on/offsite events; contribute to continuous improvement of PSP services.
• Other Duties: Duties, responsibilities, and activities may change at any time with or without notice.

Expected Work Schedule

This role is a full-time position (35 hours) expected to generally work through Monday through Friday, 9:00am to 5:00pm, and 11:00am to 7:00pm some days. Some weekends and evenings may be required. Workdays/hours subject to change based on ESH's needs.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

To perform this position successfully, the Case Manager must be able to fulfill all the elements of the job description to the highest standard and be able to work well with colleagues in a high energy and collaborative work environment. Additional qualifications include:

Required Education

a. Bachelor’s degree in social work or a related field and experience working with City systems (e.g., justice, public assistance, child welfare, education, housing); or

b. Associate’s degree and at least three (3) years of successful experience providing case management/counseling and working with City systems.

Required Qualifications

• Experience capturing and maintaining data and documentation in organizational/funder databases.
• Demonstrated ability to form strong, professional relationships with diverse participant populations and community stakeholders.
• Excellent organizational, verbal, and written communication skills; strong initiative, problem-solving, and customer service orientation.
• Ability to work collaboratively on an interdisciplinary team; flexibility and poise under pressure.
• Technology Proficiency:
• Microsoft Office (e.g., Word, Teams)
• Google Workspace (Docs, Sheets, Drive)
• Also, comfortable learning new platforms/systems.
• Experience serving both young adults and adults in NYC community-based settings and workforce programs.

Areas of Competency

• Communication Proficiency
• Time Management
• Project Management
• Team/Relationship Building
• Ethical Conduct
• Problem Solving/Analysis
• Customer Service
• Initiative

Clearance

Employees must be clear to work at ESH. Employment is contingent upon successful completion of background checks and/or screenings.

Supervisory Responsibility

This role has no supervisory responsibilities

Physical Demands

This role may involve occasional lifting or moving of items up to 50 pounds and routine use of standard office equipment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Corporate casual; professional office and community-based settings. Regular use of standard office equipment (computers, phones, photocopiers, filing cabinets, fax machines).

English/Spanish