Case Manager (Client Navigator)

Summary:

The Family Court Program provides a safe reception center and various services to assist survivors and victims of crime involved in the family court system. The program provides crisis intervention, case services, advocacy, information and referrals and practical assistance to survivors and victims of crime with an overall goal of promoting survivor safety and reducing the impact of victimization.

Essential Job Functions:

• Managing the Reception Center including greeting and signing in clients and visitors;
• Conducting intakes and providing clients with the proper resources and information based on the intake assessment;
• Assisting clients with additional information and services and carrying a small caseload as needed;
• Communicating with the court parts and coordinating the client’s court appointments;
• Answering telephones and responding to service inquiries and providing information and referrals;
• Assisting crime victims in completing New York State Office of Victim Services compensation applications;
• Coordinating with outside agencies to facilitate services;
• Arranging for transportation and financial assistance;
• Compiling records; maintaining and preparing statistics on a monthly basis; and
• Performing other related tasks as assigned.

Supervisory Reports:

• None

Knowledge and Skills:

Required:

• Understanding of the dynamics of domestic violence and other forms of victimization;
• Experience working with survivors of domestic violence;
• Excellent communication and organizational skills;
• Ability to work as part of a team while also independently generating tasks;
• Good communication skills, written and verbal;
• Computer knowledge;
• Organizational skills.

Desirable:

• Knowledge of the civil and criminal justice systems;
• Bilingual (English/Spanish) preferred.

Education:

Required:

• Bachelor’s Degree in a related field or equivalent experience.

Desirable:

• Experience working with domestic violence victims;
• Experience in a social service setting;

If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment.

AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.

Technology Statement:

Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance

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Hiring Range: $23.36-$24.73 Hourly

Full-time Hours: 35 Hours per week

Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center