RADCo Coordinator

The Eviction Defense Collaborative (EDC) seeks an enthusiastic Rental Assistance Case Coordinator for its Rental Assistance Disbursement Component program (RADCo). The RADCo Case Coordinator is responsible for interviewing clients and evaluating an applicant’s eligibility for rental assistance and processing rental assistance applications for eligible applicants.

JOB PURPOSE: The RADCo Coordinator (Rental Assistance Disbursement Component) is an integral part of Eviction Defense Collaborative’s (EDC) Right to Counsel Program. A significant portion of the Coordinator’s time will be spent providing short-term case management to clients seeking assistance to pay back rent and move-in deposits, as well as providing referrals as appropriate. Because we strive to be barrier-free and client-centered, the position requires individuals with great interpersonal skills and who have the capacity to respond in an empathetic and respectful way to clients who are often in crisis.

The RADCo Coordinator will work closely with the Litigation team to ensure clients are supported in their efforts to secure rental and/or litigation assistance.

DUTIES & RESPONSIBILITIES

Rental Assistant Duties (75%)

• Collect and organize required documentation and information to assess client eligibility for the rental assistance program.
• Conduct comprehensive client intake interviews to initiate program participation.
• Submit client applications and provide timely updates regarding their status.
• Provide short-term case management services to clients awaiting rental assistance approval. Responsibilities include developing individualized housing plans, supporting clients with budgeting and financial literacy, maintaining communication with social workers, payee services, and other relevant support networks.
• Collaborate with partner nonprofit organizations to receive referrals and coordinate services that align with each client’s specific needs.
• Advocate on behalf of tenants in communications with landlords and their legal representatives to facilitate acceptance of rental assistance payments.
• Conduct follow-up check-ins with tenants at scheduled intervals after assistance is provided to assess outcomes and the long-term impact of the program.
• Process rental applications for individuals involved in Unlawful Detainer (eviction) proceedings, ensuring eligibility for San Francisco Emergency Rental Assistance Program (SF ERAP) to help pay for rental arrears and prevent displacement.
• Collaborate and maintain regular communication with tenant attorneys representing clients in San Francisco eviction cases to facilitate timely and accurate application submissions.
• Submit a minimum of two (2) complete client applications per week to the supervisor for review and approval.

Administrative Duties (25%)

• Attend weekly program meetings, monthly agency staff meetings, and relevant supervision meetings.
• Enter client data on time and correctly to support program evaluation and outcomes tracking.
• Exhibit exceptional customer service skills with the ability to de-escalate tense situations and provide compassionate support to clients experiencing stress or distress due to potential eviction.
• Effectively reassure and guide frustrated clients, using sound judgement to make timely decisions based upon anticipated outcomes and clients needs.

Other duties as assigned.

QUALIFICATIONS: At EDC, we work to protect housing stability and provide meaningful access to legal and financial support for San Francisco tenants facing eviction. First and foremost, candidates must share our commitment to high-quality, client-centered services and bring strong professional skills, sound judgment, and the ability to thrive in a fast-paced, collaborative environment. Our work often involves supporting individuals and families through difficult and stressful moments. Success in this role requires empathy, professionalism, and a calm, solutions-focused approach to problem-solving.

Below are the minimum qualifications:

• At least four (4) years of relevant experience performing case management, whether paid, volunteer, internship, community-based, or academic.
• Experience working directly with individuals with a diversity of racial, cultural, and socioeconomic backgrounds.
• Proficiency with Microsoft Office Suite, and other office software; experience managing online calendars and setting appointments.
• Excellent written and verbal communication skills, including the ability to understand legal documents.

Preferred Qualifications:

• Experience working in housing justice, legal aid, or social services settings.
• Fluency in a language other than English highly preferred (Spanish, Cantonese, or Tagalog especially welcome).
• Proven ability to ask personal or sensitive questions with professionalism, compassion, and discretion.
• Salesforce or other legal/case management database experience is a plus.
• Experience conducting income eligibility assessment for housing services, including housing rental subsidy initiatives or Below Market Rate (BMR) housing units.

REQUIRED SKILLS

• Strong written and verbal communication skills, ability to communicate effectively with others, listen closely and convey points clearly.
• Strong organization and time-management skills; ability to work on multiple projects simultaneously, manage a high volume of work and meet deadlines in a fast-paced environment.
• Demonstrated ability to work both independently and collaboratively as part of a team
• Ability to follow detailed instructions, collaborate effectively with legal teams, and engage constructively with clients and colleagues.
• Strong customer service skills with the ability to effectively support and de-escalate interactions with clients experiencing high levels of stress, particularly those facing potential eviction.
• Proven ability to quickly build rapport, reassure distressed clients, and exercise sound judgement in making decisions based on anticipated outcomes and client needs.

UNION: EDC staff are represented by the National Organization of Legal Services Workers (NOLSW, UAW Local 2320, AFL-CIO). This position is a union position and is subject to the terms of the collective bargaining agreement.

WORKING CONDITIONS: This position involves regular interaction with staff, supervisors, and union representatives in a collaborative, unionized workplace. The role may involve handling sensitive or confidential matters and requires a high level of professionalism, discretion, and cultural awareness. Strong communication skills and the ability to navigate interpersonal dynamics with empathy and fairness are essential.

EDC adheres to health and safety protocols established by the San Francisco Department of Public Health, the CDC, and federal and state OSHA requirements.

This is a hybrid role with an expectation to be on-site at least three (3) days per week, depending on the needs of the organization and the RADCo Team. EDC maintains a three-day in-office policy for all employees. Staff are expected to be available and responsive via email, phone, and video conferencing during standard business hours (Monday through Friday, 9:00 a.m. – 5:00 p.m.) while working remotely, and to communicate with their supervisor when attending off-site meetings or obligations. Remote work equipment and an internet/utilities stipend are provided in accordance with the needs of the role and department.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sit and/or stand for extended periods of time.
• Frequent typing and data entry tasks requiring repetitive hand and finger motions.
• Close visual acuity required for reviewing and analyzing documents, data, and figures.
• Regular and sustained use of computers and related technology.
• Utilize public transportation for travel to various locations or frequent walking required within the city of San Francisco.
• Ability to access multi-level buildings using stairs or elevators as needed.

DIRECT REPORTS: The RADCo Coordinator will not supervise any employee.

COMPENSATION: This is a full-time, non-exempt position and is eligible for overtime pay in accordance with applicable federal and state law.

Pay Range: $31.25- $36.05 per hour (approximately $65,000.00–$75,000.00 annually), in accordance with the NOLSW-UAW Local 2320 and EDC Collective Bargaining Agreement (CBA).

Pay may be increased by $1,000 per year of relevant prior work experience (up to 10 years), as provided under the CBA for applicants hired into bargaining unit positions. This experience-based increase in pay applies only at the time of hire for external candidates entering bargaining unit positions.

Multilingual Stipend: EDC offers a multilingual stipend of $125 per month per test ($1,500 per year)-whether written or oral- for specific roles that regularly use oral or written communication with clients or related parties in Spanish, Tagalog, Cantonese, or Mandarin. To qualify, employees must pass an oral and/or written test approved by the Labor-Management Committee. This position may be eligible for the multilingual stipend.

EDC IS AN EQUAL OPPORTUNITY EMPLOYER .We are committed to building an inclusive and respectful workplace where everyone is treated fairly, regardless of background or identity. Employment decisions at EDC are made based on organizational needs, job requirements, and individual qualifications — without regard to race, ethnicity, religion, gender, sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law. This commitment applies to all aspects of employment, including recruitment, hiring, compensation, training, promotion, and termination. EDC does not tolerate discrimination or harassment of any kind.

Application Process

To apply please submit your application via our Career Center at: https://tinyurl.com/EDC-RADCoCoordinator

We are reviewing applications on a rolling basis.

DATE APPROVED:

September 5, 2025

Benefits: EDC offers a generous benefits package for full-time employees, including:

• 100% employer-paid medical, dental, vision, and life insurance
• 401(k) retirement plan with employer contributions
• Generous paid time off, including vacation, sick leave, and holidays
• Commuter benefits
• Professional development opportunities

Fluency in another language (Spanish, Cantonese, or Tagalog) is a plus.