Program Specialist (Partner Programs)

About TKH

Established in 2014, TKH has provided high-tech training to thousands of students from underserved communities across the country. What began as a humble initiative in the South Bronx has blossomed into a national organization delivering programs in Newark, Atlanta, Los Angeles, New York, and Washington D.C. Our mission is to build a diverse tech workforce by uplifting individuals from the most underestimated and underserved communities. We envision a future where all communities have equal access to employment opportunities in tech across all sectors. The TKH model offers in-demand tech skills training, coupled with comprehensive wraparound services to support each Fellow's journey to career success.

Role Overview

The Program Specialist (Partner Programs) is a mission-driven, people-centered professional who supports fellows from onboarding through career placement and beyond. This role combines personalized student case management, career readiness training, alumni engagement, and employer relations to ensure a high-quality, outcomes-driven fellowship experience. The Program Specialist (Partner Programs) will work closely with fellows, alumni, instructors, and employer partners to deliver coaching, events, and strategic interventions that support career development, persistence, and success. Key success metrics include achieving 75% placement for alumni, maintaining high student engagement and retention, and strengthening employer and alumni networks that lead to job opportunities.

Career Development & Alumni Engagement (50%)

• Guide fellows toward achieving their job development and placement goals through coaching, resources, and accountability
• Lead career coaching and job search support, including resume feedback, interview prep, and application strategy
• Build and manage strong relationships with alumni, providing ongoing career support and networking opportunities
• Organize industry-focused events, panels, and workshops to expose fellows and alumni to relevant career paths
• Collect and share compelling alumni success stories to strengthen program visibility and impact

Fellow and Student Support (30%)

• Provide individualized support to ensure fellows successfully persist and complete the 6-month program, meeting key learning and engagement milestones
• Conduct regular check-ins and case management with fellows to track progress toward graduation and career goals
• Facilitate engaging, relevant career readiness training (eg., resumes, interviews, networking)
• Provide individualized coaching and create improvement plans for students needing academic or personal support
• Collaborate with instructors and staff to identify student needs and design responsive support strategies
• Support fellow wellness and refer to appropriate resources as needed

Employer & Partner Engagement (10%)

• Assist with prospecting employer partners for job, internship and project opportunities
• Support recruitment and engagement of volunteers for program events, mentorship, and professional development activities
• Represent the program at industry events, hiring fairs, and meetups

Program Operations & Logistics (10%)

• Track and report student performance, engagement, and job placement data for internal use and continuous improvement
• Coordinate program events such as Orientation, Demo Day, and Graduation
• Maintain and update student records, handbooks, and documentation in systems like Google Sheets and Asana
• Debrief program cycles and make recommendations for future improvements based on feedback and metrics

Qualifications

Experience

• Experience working with underrepresented or first-generation learners in workforce or education programs
• Experience leveraging technology and digital tools to enhance program delivery and student engagement
• Proven track record of meeting and exceeding key performance indicators (KPIs) related to student success and retention
• Familiarity with project management tools (Asana, Airtable, Salesforce, etc)
• Advanced knowledge of Zoom and 2+ years of classroom facilitation
• 2–4 years experience in career services, workforce development, coaching, or youth programming
• Strong group facilitation and public speaking skills (especially virtual + in-person workshops)
• Excellent interpersonal communication and relationship-building skills
• Experience with individualized coaching and advising
• Ability to work cross-functionally with instructional staff and external partners
• Comfortable using data and feedback to improve services (Google Sheets, CRMs, etc)
• Organized, self-directed, and able to juggle multiple priorities
• Passion for tech equity, social impact, and student success

Skills/Approach to Work

• A strong communicator who builds trust and motivates students and alumni
• A proactive problem-solver who can juggle priorities while keeping the student experience at the center
• A data-informed coach who uses performance tracking to drive improvement
• Passionate about career development, workforce equity, and student-centered education
• Thrives at the intersection of program coordination, coaching, and community building—balancing empathetic student support with results-driven outcomes

Compensation and Benefits

• $25.00-$28.00/hour
• 20-25 hours/week
• Pre-tax commuter benefits
• 10 days of sick time per year
• Flexibility in working hours depending on team needs