Sr. Associate, Member Experience & Retention

Job Title: Sr Associate, Member Experience & Retention

Job Group: Level 3

Reports to: Sr. Manager, Member Engagement

Salary Range: $66,200 - $83,200

FLSA Status: Exempt

Job Location: Remote (within the U.S.)

The International Economic Development Council (IEDC) is a non-profit, nonpartisan membership organization dedicated to supporting and advancing the work of economic development professionals. Representing more than 4,500 members worldwide, IEDC is the largest organization of its kind. In 2026, IEDC celebrates its 100th year of impact, marking a century of convening practitioners, policymakers, researchers, and community leaders to address complex economic challenges - from job creation and workforce transformation to resilience, equity, and sustainable growth.

IEDC is seeking a Senior Associate, Member Experience & Retention to play a critical role in strengthening our membership base, blending retention strategies, fostering engagement, and ensuring the highest possible renewal rates. This position oversees retention programs, manages accurate data systems, and collaborates across departments to support organizational membership goals. The Senior Associate will also serve as staff liaison to the Membership Engagement Advisory Committee (MEAC), guiding its work to maximize member satisfaction and retention.

Essential Job Functions & Key Outcomes

By focusing on member retention, the Senior Associate will directly contribute to IEDC’s long-term growth and sustainability. Through proactive engagement, accurate reporting, and strong collaboration, this role ensures members continue to find value in their IEDC membership and remain connected to the organization’s mission.

These are the essential job functions.

Retention and Engagement

• Lead all member retention initiatives for IEDC
• Guide members through benefits, resources, programs and engagement pathways to maximize value
• Maintain strong product knowledge to support member interactions and issue resolution
• Assist the Sr. Manager Member Engagement in developing and implementing targeted retention campaigns
• Facilitate the member retention call process to strengthen connections with existing members
• Support annual retention campaigns, renewal outreach, and follow-up for lapsing and at-risk members Monitor member engagement activity to identify trends, risks, and opportunities for intervention
• Conduct proactive outreach to members including onboarding check-ins, mid-year touchpoints, and pre-renewal engagement
• Assist in executing engagement initiatives such as new member orientation, affinity group activities, webinars, and networking programs

Data & Reporting

• Maintain accurate and timely records in iMIS to ensure data integrity
• Work across departments to identify reporting needs and provide actionable membership insights
• Track key retention and engagement metrics, preparing summaries to support decision-making
• Identify patterns in member needs and make recommendations to improve processes, tools, and experience

Collaboration & Leadership

• Work with the membership team, to align retention and recruitment strategies
• Provide oversight and guidance to the Coordinator Member Services and Operations to support retention activities
• Serve as staff liaison to the Membership Engagement Advisory Committee (MEAC), leveraging the committee to strengthen retention efforts

Operational Support

• Coordinate with the Accounting Department to ensure smooth member billing and payment processing (now fully transitioned)
• Streamline membership processes by collaborating across departments to improve efficiency and member experience
• Work as part of an integrated care team
• Completes other duties and related projects as assigned (typically represents no more than 10% of time spent)

Education, Experience & Credentials

Required qualifications

• Bachelor’s degree or equivalent work experience in membership management, customer relations, or related field
• 3–5 years of experience in membership, association management, or client services, with demonstrated success in retention or engagement strategies
• Strong organizational skills with attention to detail and ability to manage multiple priorities
• Excellent communication and interpersonal skills to engage with members and committees
• Proficiency with membership databases (experience with iMIS preferred)
• Collaborative mindset with the ability to work cross-functionally

COMPETENCIES

Core Competencies

• Accountability
• Adaptability
• Collaboration & Teamwork
• Critical Thinking & Problem Solving
• Diplomacy & Confidentiality
• Member & Stakeholder Engagement
• Outcomes & Solutions Oriented
• Program & Project Management
• Technical Expertise & Credibility
• Values & Prioritizes Diversity, Equity & Inclusion (DEI)

WORKING CONDITIONS

This position is eligible for remote work within the United States. Candidates within commuting distance of Washington, DC have the option to work from IEDC’s office on a hybrid basis. Candidates must have reliable access to dedicated high-quality internet service, and be willing to work primarily on an Eastern U.S. schedule of operations. This position is not eligible for visa sponsorship. 

In addition, this position requires: 

• • Occasional weekend and evening work
  • Some overnight, out-of-town travel (10-20%) 
  • Occasional travel to the IEDC office in Washington, DC

While performing the duties of this job, the employee is required to occasionally talk, hear, stoop, bend, kneel, frequently sit for extended periods of time; and continuously operate a computer and use manual dexterity for tasks such as keyboarding. The job requires occasional sedentary physical effort of lifting, pushing, pulling, and carrying objects weighing up to 25 lbs. The mental demands of the job include continuous comprehension, organizing and reading and writing; frequently engage in reasoning, decision making, and interpreting and analyzing data; and occasionally requires resilience. Physical activities include sitting for longer periods, walking, bending, or specific lifting requirements

International Economic Development Council is an Equal Opportunity Employer who encourages applications from women, people of color and other members of underrepresented groups who will contribute to the diversity of its staff. 

About IEDC

IEDC is a non-profit, non-partisan membership organization that, for nearly 100 years, has been helping economic developers around the world facilitate economic well-being in their communities. It is the largest organization of its kind supporting the economic development profession. IEDC participates in E-Verify.