National Director of Volunteer Management

National Director of Volunteer Management

The Posse Foundation

The National Director of Volunteer Management will lead a national strategy to manage and strengthen volunteer engagement across Posse. The purpose of this role is to assess, refine, plan and implement a comprehensive Posse volunteer model and create a world-class experience for every volunteer.

The National Director of Volunteer Management will work with staff across Posse’s national office and local sites to ensure volunteers are meaningfully engaged, effectively supported, and connected to Posse’s mission and Scholars. This individual will play a critical role in identifying and implementing best practices, technology, processes, communications strategies, and training that enhance volunteer recruitment and retention.

The National Director of Volunteer Management reports to the Associate Vice President of Career, Alumni, Graduate and Fellowship Programs.

Primary Responsibilities:

• Participate in a comprehensive needs assessment and strategic planning process to assess, develop, and implement a national volunteer engagement and stewardship strategy that strengthens volunteer participation and long-term involvement across the organization
• Create and maintain operational systems, processes, and best practices that support a consistent, efficient, and world-class volunteer experience
• Identify, implement, and manage technology platforms and tools that improve volunteer recruitment, onboarding, communication, tracking, scheduling, stewardship, and reporting
• Partner cross-functionally with local Posse sites and national teams to align volunteer communications, expectations, and engagement strategies
• Develop systems and strategies to increase volunteer recruitment, retention, and satisfaction nationally
• Train and support Posse staff on volunteer management best practices
• Provide ongoing support for Posse site teams to successfully implement updated volunteer management practices
• Create and maintain volunteer communication calendars, templates, resources, and toolkits to support consistent messaging across sites
• Analyze volunteer engagement data and develop reports, benchmarks, and recommendations to improve volunteer participation and experience
• Support the planning and execution of volunteer-facing events, trainings, orientations, and recognition initiatives
• Collaborate with development staff to identify, engage, and steward volunteers as potential donors, advisory board members, event supporters, and advocates for Posse's mission.
• Ensure volunteers feel connected to Posse’s mission, students, and broader community through thoughtful stewardship and engagement
• Travel to Posse sites and national events as needed

Qualities/Qualifications:

• 4+ years of demonstrated experience with successful organizational or change management, strategic planning, operations, stakeholder engagement and/or other nonprofit management work
• Experience with creating and successfully implementing new systems across multiple teams
• Experience implementing or managing CRM systems, volunteer platforms, or engagement technology preferred
• Excellent interpersonal skills and ability to build strong relationships with diverse stakeholders
• Excellent organizational skills and ability to manage multiple projects simultaneously
• Detail oriented with strong operational and project management skills
• Excellent writing and communication skills
• Collaborative and solutions-oriented approach to work
• Proactive, adaptable, and highly motivated
• Demonstrated belief in Posse’s mission and values
• Strong judgment, professionalism, and discretion
• Willing and able to travel
• Bachelor’s degree required; graduate degree preferred

Employer paid medical, dental, and life insurance plan for employee

Paid parental leave

403(B) plan with employer match

Flexible Spending Account

Generous paid-time-off policy