Salesforce Database Administrator (California Residents Only)

LOCATION: Ceres HQ, CA / Remote

DEPARTMENT: Programs

REPORTS TO: Contracting, Compliance & Quality Manager

FLSA STATUS: Regular, Full-time, Nonexempt

Position Summary

Ceres’ Database Administrator is responsible for the management and continued development of Ceres’ Salesforce installation and related technologies. This position maintains the current Salesforce installation and works to expand it by evolving it to match and anticipate business needs, and by providing new reports, dashboards, flows and integrations. S/he/they work across programs and departments to ensure that the database, and its related or connecting technologies, serves the business needs of each department and the organization overall. This role is part technical project manager, part Salesforce administrator, and part business analyst.

Essential Functions and Responsibilities

• Learns and maintains the existing Salesforce platform and its current data integration with external tools and applications, such as Tableau, Apsona, and Classy.
• Configures and customizes systems to meet requirements, including the creation of flows and formulas.
• Ensures consistent usability and drives end-user adoption through training and support for both current and new staff; thoroughly documents customizations.
• Trains staff in Salesforce best practices and functionality, including to implement and enforce data standards by using methods such as data modeling, data dictionaries, data cleansing, and data governance.
• Maintains a help desk system for support tickets and strives to close tickets within reasonable service standards.
• Accurate and reliable. Works closely in this vein with the Data and Evaluation Specialist, whose distinct focus is on client-facing program data and impact analysis, to ensure overall integrity of the database, ensures data standards and integrity across all systems.
• Works collaboratively with internal stakeholders to understand business needs, helps translate business requirements into technical designs, defines technical solutions to support business work processes.
• Participates in cross-functional teams that address strategic business issues across departments aligning business processes with Salesforce, technology, and data sharing requirements.
• Creates and maintains system performance and user adoption dashboards within Salesforce. Assists with all ad hoc reporting requests related to system functionality, technical issues, and any other reporting needs not directly tied to program metrics and impact evaluation.
• Creates and maintains profiles and role hierarchies to ensure accuracy and security of data; configures Profiles, Permission Sets, and Sharing Settings to support a user base of 40+ users.
• Ensures that all data management practices comply with relevant laws and regulations, including HIPAA where applicable.
• Maintains high standards of data security and confidentiality, particularly in relation to client and donor information.
• Participates in emergency preparedness planning as it relates to continuity of operations in the event of power outages and other emergencies.
• Stays up to date with Salesforce.org and 3rd party app developments and best practices, and keeps staff informed.
• Other duties as requested and required.
• Occasional nights and weekends may be required.

Qualifications

• B.A. preferred or equivalent experience.
• 3-5 years of Salesforce Administration required: experience with Salesforce Lightning and nonprofit Success Pack (NSPS) highly desirable.
• Certified Salesforce Administrator credential; experience with Tableau highly desirable.
• Knowledge of Healthcare Information Technology and data sharing and compliance frameworks highly desirable.
• Demonstrated proficiency in user security, profile and role management, permission sets, flows, assignment rules, both page and dynamic page layouts, record types, custom objects and fields, apps, actions, validation rules and custom settings.
• Ability to assess the impact of new requirements on Salesforce and other integrated systems.
• Excellent project management skills and demonstrated experience leading teams.
• Creative and analytical thinker with strong problem-solving skills.
• Must demonstrate ability to communicate effectively verbally and in writing with all levels of the organization.
• A good awareness of self and ability to self-assess.
• Ability and desire to be in a work environment that values working as a team, relationships, and giving and receiving honest feedback.
• A commitment to Ceres Community Project's mission and operating principles
• Ability to work some evenings and weekends.

Physical Demands / Work Environment

The physical demands described here are representative of those that must be met by a staff member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand or sit at a workstation; use hands and fingers to operate a computer keyboard and mouse; talk and hear to communicate with coworkers.
• Light to moderate lifting of up to 30 pounds, bending, stooping and climbing a ladder is occasionally required.
• The work environment is primarily indoors with the majority of time spent sitting at a desk, on the phone or a computer, with moderate noise (office equipment, conversation from adjacent coworkers and commercial kitchen equipment) in the background.
• Must be able to sit or stand at a computer terminal for an extended period of time.

Operating Principles

• Heart Centered & Love Guided We are committed to expressing love, trust, respect and integrity in our lives, work, and organization.
• Everything Matters Nothing is left out. We work to have every action and choice lead to the greatest positive impact.
• Young People are the Future Young People are intelligent, responsible, capable, creative, and caring, and must be central participants in shaping our collective future.
• Equitable, Diverse, and Inclusive We commit to championing policies and practices of social equity that build a diverse, inclusive, and healthy workplace and food system.

Ceres Organization

Founded in 2007, Ceres Community Project works to build healthy communities by restoring whole, organic and locally grown food to its place as the foundation of health, empowering youth, and connecting people in heart-centered ways to others and the earth.

Ceres Community Project's main program, Healing Meals for Healthy Communities, provides free and low-cost nourishing organic meals, nutrition education and caring support to people facing serious illness. All of the meals are prepared by teens that learn about growing, cooking and eating healthy whole foods and the connection between diet and health, develop life and work-ready skills, and discover their power to make a difference. The Healing Meals Program improves healthy eating behaviors among clients, teens and adult volunteers and educates the whole community about the link between healthy eating and the health of both people and planet. It also strengthens the social fabric of the community, another factor that is at the root of health. In times of disaster, Ceres is an emergency nutrition provider for our community.

In addition to operating three program sites in Marin and Sonoma counties, Ceres has trained 12 communities nationally to replicate our model. We are also active at the state and national level in advocating for policies that support equitable access to healthy food and health care, including reimbursement for medically tailored meals by insurers. For more information, please visit www.ceresproject.org.

Ceres Community Project is an Equal Opportunity Employer. All employment decisions at Ceres are made without regard to race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status or any other status protected by laws or regulations.