Human Resources Generalist

POSITION ANNOUNCEMENT

Position: Human Resources Generalist

Location: 1825 I (Eye) Street, Suite 800, NW, Washington, DC 20006

Department: Office of Human Resources

Employment Status: Regular/Full-Time/Non-Exempt

Schedule: Hybrid. 2 days/week per LSC’s Hybrid Work Policy

ABOUT LSC:

Established by Congress in 1974 as an independent nonprofit organization, the Legal Services Corporation (LSC) is the country’s single largest funder of civil legal aid for low-income Americans. LSC supports a nationwide network of independent nonprofit legal aid organizations that address life-changing matters for clients by providing free, critical civil legal services in every congressional district across the United States, the District of Columbia, and U.S. territories. Its mission is to promote equal access to justice and provide grants for high-quality civil legal assistance to low-income Americans.

JOB FUNCTION:

The Human Resources Generalist (HR Generalist) is responsible for providing prompt and courteous customer service to current and prospective employees and managers in support of day-to-day activities of the Office of Human Resources (OHR) department. This position provides hands-on, engaged support for a broad range of OHR programs and activities, including talent acquisition, onboarding and offboarding, benefits and leave programs, performance management, employee engagement programs, internship programs, and system and record maintenance. Working in close collaboration with a team of OHR professionals, this role will be a strong contributor committed to excellence and LSC’s core values. Reports to the Chief Human Resources Officer.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Recruitment and Employment

• Supports full-cycle recruitment and onboarding processes for employees and interns. Drafts and posts position announcements; creates interview materials; monitors and updates the application portal, maintaining integrity of application files. Schedules and conducts screening, evaluation, and interviews, including background and reference checks. Identifies recruitment strategies to ensure diverse and talented applicant pool. Monitors and maintains information on recruitment expenses and budgeted costs.
• Manages recruitment and hiring for annual internship cycles, including posting announcements, assisting offices with application screening, interviewing, and scheduling, and background and reference checks. Develops and maintains relationships with universities and organizations to assist with intern recruitment. Collaborates with managers on planning, coordinating, and overseeing schedule of intern activities and events.
• Schedules and conducts new employee orientation. Prepares materials to assist with onboarding and new hire orientation processes. Maintains ongoing communication with impending and new hires to secure necessary documentation for regulatory and compliance purposes. Collaborates with internal LSC teams in finance and technology departments to ensure appropriate configuration of office/workstation requirements.

Supports Administration of Employee Programs

• Responds to general inquiries regarding OHR policies, practices, and benefits and leave programs by providing accurate and timely customer service to candidates and employees. Assists with annual open enrollment process and benefits orientations for new employees.
• Provides administrative support to the Chief Human Resources Officer. Provides assistance to OHR team with a variety of projects, including conducting effective research, identifying ways to streamline and improve processes, and helping to create and maintain Standard Operating Procedures and checklists.
• Schedules and monitors the performance management process in ADP, including initial 90-day reviews, six-month checks ins, and annual reviews. Generates reports to ensure compliance with performance management timelines.
• Assists with LSC’s professional development and training program, including conducting research on relevant training and professional development opportunities, and securing necessary documentation for provider engagement.
• Responds to routine requests for employment verifications, mortgage and rental inquiries, and other verifications. Responds to general inquiries received via centralized OHR email accounts; routes complex inquiries to appropriate team members to resolve more complex issues. Processes incoming and outgoing mail; updates mail log.
• Initiates payment requests. Provides documentation for monthly payment processing for OHR billing in accordance with stated policies. Processes monthly credit card invoices using LSC’s expense management system. Resolves discrepancies, issues, and errors, as necessary.

HRIS & Data Management

• Enters, updates, and maintains employee records in a highly organized manner, ensuring data integrity and compliance with internal policies and regulatory requirements. Conducts periodic audits of records to ensure compliance with federal, state, and local statutes and regulations.
• Assists with biweekly payroll processing as necessary, by coordinating changes and reconciliation with accounting and finance staff to ensure accurate entry and review of changes to employee information.
• Assists with successful offboarding process. Ensures integrity of employee records and validation tables as well as timely and accurate processing of transactions, including hires, transfers, terminations, and benefit enrollment changes.
• Efficiently retrieves data from systems to create reports and compile metrics for various OHR functions; presents information in various formats, including Excel spreadsheets, graphics, and written reports. Generates and analyzes HR reports to support workforce planning decisions. Prepare dashboards and recurring reports to assist leadership in tracking headcount, vacancies, and organizational changes

Employee Engagement, Resources and Communications

• Supports OHR internal communication by providing staffing updates, organizational changes, and policy updates. Drafts and develops employee communications, including newsletters, and monthly and weekly updates. Assists in preparing materials for All Staff Meetings.
• Designs, manages, and organizes online employee resources and OHR materials for organization-wide use on LSC’s internal website.
• Coordinates, organizes and plans OHR-related LSC staff events, meetings, planning sessions, and celebrations.

Performs other duties as assigned.

COMPETENCIES REQUIRED:

General:

• Must demonstrate initiative and good judgment; must pay close attention to the details, be able to anticipate issues and challenges and be an effective, creative and solution-oriented problem-solver.
• Excellent customer service with demonstrated ability to work with all staff regardless of personal circumstances.
• Demonstrated capacity to interpret and apply policies, regulations, and best practices in situations that may not have a clear precedent, making sound decisions and recommendations with limited guidance while balancing organizational, employee, and legal considerations.
• Unimpeachable integrity and personal ethics.
• Strong and effective organizational and time management skills; demonstrated ability to craft solid written products and make group presentations and conduct meetings.
• Demonstrates accuracy and thoroughness and monitors work to ensure quality; ability to systematically organize and catalogue data and information; adaptable and able to adjust to shifting and changing priorities; must have demonstrated ability to appropriately handle and process confidential and sensitive information.
• Works well independently and as a strong and engaged collaborative team member.

Technical/Specialized:

• Bachelor’s degree in related field, or an equivalent combination of education and experience
• Minimum three years of human resource generalist experience, including maintaining employee records and electronic databases.
• Strong knowledge of federal employment laws, regulations, and compliance requirements.
• Excellent oral and written communication skills; strong interpersonal skills with the ability to work with diverse cultures and populations across all levels of the organization.
• Experience with Microsoft Office Suite, with strong working knowledge of Word, Excel, and PowerPoint applications.
• Good analytical skills; ability to perform basic mathematical and statistical calculations.
• Demonstrated ability to manage multiple projects and tasks simultaneously and adapt in an environment with shifting priorities.
• Demonstrated sound judgment, cultural sensitivity and discretion in handling confidential information.
• Demonstrates a proactive and responsible approach to adopting emerging technologies, including generative AI, to improve efficiency and support innovative, high-quality work outcomes.
• Commitment to the mission of LSC.

Preferred qualifications:

• Experience with nonprofit or mission-driven organizations.
• Experience with recruitment, onboarding, and benefits and paid leave policies.
• Experience communicating policy or procedure information to diverse populations.
• Experience with ADP Workforce Now strongly preferred.

Salary: $85,709 (Step 1)

LSC has a competitive market-based salary structure that establishes a specific salary range for this position which has 10 steps. A new hire is typically hired at Step 1 and receives a step increase annually. In special circumstances, LSC may authorize a new hire to start at a higher step based on a special business need or the significantly higher qualifications of the new employee. Employees hired after October 1st of any calendar year will receive their first step increase in January following their first full year of employment.

Application Procedure:

A cover letter and résumé must be included. To have your application considered, please answer all application questions and provide all requested information.

Note: If you need an accommodation during the application process, please notify OHR at jobapplicant@lsc.gov.

LSC is an equal opportunity employer.

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