Technology Product Manager

The Technology Project Manager is a key coordinating role on a small, high-impact Technology team at a mission-driven nonprofit. Reporting to the Director of Technology Operations, this position is an individual contributor role that blends product management, project management, and technology support and operations. This role is ideal for a collaborative, people-centered technologist who enjoys connecting business needs with technical solutions and thrives in a dynamic, service-oriented environment.

In this role, you will support the day‑to‑day product coordination of ISEP’s custom Enrollment Management System (EMS) by working closely with staff across the organization and our external development team. You will help maintain the product backlog, support testing and release processes, and ensure users remain informed and supported.

Alongside EMS work, you will support cross-functional technology projects and initiatives, gathering requirements, managing workstreams and timelines, and supporting change management activities. You will also help evaluate emerging tools and practices, including AI and automation opportunities, identifying how they can strengthen ISEP's operational efficiency and mission impact.

ISEP is in an exciting period of technological growth, and we’re seeking someone who is eager to contribute, collaborate, and help move our technology ecosystem forward.

Work Hours: All team members are expected to be available during core hours of 10:00 a.m. – 4:30 p.m. ET. This role occasionally requires morning availability starting at 9:00 a.m. ET to accommodate meetings with our external development team across time zones.

To apply: Submit your resume and cover letter to ISEP’s online application system. In your cover letter, please share why you are excited about ISEP and this role, and highlight a technology system or project you’ve owned or supported.

Use of Artificial Intelligence (AI) in the application process: We ask candidates to use AI tools responsibly when preparing application materials. AI may be used to enhance your resume or support interview practice, but your application should reflect your own experience, skills, and voice. The use of AI during live interviews is not permitted.

Responsibilities

Product Management

• Assist the Director of Technology Operations with management of the product backlog for ISEP's custom Enrollment Management System (EMS), maintaining and prioritizing requests in collaboration with organizational stakeholders
• Coordinate day-to-day activities with the external EMS development team: sprint planning, translating staff needs into actionable developer tickets, testing, and release coordination
• Support the EMS release process by maintaining accessible release notes and keeping staff informed of outages and critical bugs through timely communication
• Maintain and continuously improve the EMS knowledge base and documentation

Technology Projects & Initiatives

• Serve as project manager for assigned technology initiatives: developing project plans and timelines, managing workstreams, tracking issues and risks, and communicating progress through regular status updates
• Engage with staff and cross-functional stakeholders to gather requirements, understand needs, and ensure technology solutions are fit for purpose
• Support staff through technology transitions, assisting with training, communications, and adoption of new tools and workflows
• Evaluate emerging technologies, especially AI and automation opportunities, through a responsible and ethical lens and identify opportunities that strengthen ISEP’s operational efficiency and mission impact

Technology Operations & Support

• Support the Director in monitoring the IT budget and own monthly reconciliation of SaaS and software/hardware maintenance receipts
• Serve as a backup point of contact for critical technology and cybersecurity situations when the Director is unavailable, escalating as needed
• Assist with technology onboarding for new staff, ensuring they are set up for success with access and knowledge of ISEP’s IT infrastructure
• Develop and implement processes that improve the end-user support experience and reduce recurring issues

Required

• 3-5 years of experience in technical project management, business analysis, or a similar role
• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
• Experience with product management practices, including backlog management, working directly with development teams, and managing relationships with external technology vendors
• General understanding of relational database concepts; SQL experience a plus
• Familiarity with web application concepts and the ability to engage confidently in technical discussions with software developers; familiarity with technologies such as .NET, JavaScript, or similar platforms a plus
• Familiarity with API integrations (e.g., with Salesforce Nonprofit Cloud)
• Comfort working with a Managed Service Provider (MSP) and familiarity with Microsoft 365 concepts, including user access, licensing, and security terminology
• Solid project management skills with the ability to manage multiple workstreams and communicate progress to leadership
• Advanced proficiency with project management and collaboration tools such as Asana, Jira, Azure DevOps, or similar platforms
• Excellent communication and stakeholder engagement skills with the ability to translate technical concepts for non-technical audiences

Preferred

• Experience in the nonprofit or higher education sector
• Familiarity with AI tools and practical experience exploring or integrating AI into business processes, approached with a responsible and ethical lens
• Experience applying agile project management practices; certifications a plus (CSM, PMP, or related)

For Information on Company Benefits please visit Job Opportunities

Work–Life Balance

35-hour workweek

Flexible work options

Summer hours with half-day Fridays

Generous paid time off: 18 days PTO + 13 paid holidays

Office closure between Christmas and New Year’s

Health & Wellness

80% ISEP-paid employee health, dental, and vision premiums60% ISEP-paid dependent health premiums

100% ISEP-paid Short- and Long-Term Disability Insurance

100% ISEP-paid Life Insurance

100% ISEP-paid Mental Health plan

Pre-tax FSA and commuter benefits

Financial Security

403(b) retirement plan with company match

Paid medical leave

Paid parental leave

Community & Culture

Office celebrations, holiday parties, and team events throughout the year

A supportive, globally minded community that values collaboration and learning.

English Advanced Professional