Administrative Coordinator, Strategic Communications

Position: Administrative Coordinator, Strategic Communications

Location: Remote; or Los Angeles, CA (hybrid work environment (all candidates should be based in the United States)

Employment Type: Full-time, Hourly, Nonexempt

Compensation Range: $26.50/hour – $31.25/hour DOE

Level: Associate II

Reports To: Manager, Strategic Communications (Operations)

Manages: None

Supported By: Communications team

Education/Experience Preferences: Associate's Degree, or equivalent professional experience preferred

Start Date: ASAP, open until filled

We Are DigDeep

The DigDeep Right to Water Project is a WASH (water, sanitation, and hygiene) organization committed to closing the water access gap for the 2 million + people in the U.S. who still don’t have a tap or a toilet at home.

DigDeep believes access to clean water is a human right. We run several nationally recognized programs that empower communities to build their own water and sanitation systems. We won the 2018 US Water Prize for our Navajo Water Project, which has brought clean, running water to hundreds of Native families across New Mexico, Arizona, and Utah. DigDeep launched the Appalachia Water Project in 2020, in McDowell County, WV. It has since brought clean, sustainable running water to hundreds of families in Southern West Virginia through public - private partnerships with the McDowell County PSD and East Logan PSD in Wyoming County. In addition to clean running water, the project is installing septic systems and connecting households to centralized sewer. The AWP is now expanding into neighboring states of Kentucky and Virginia to continue its quest of clean water for every Appalachian family. Our water projects expanded in 2022 when we launched our Colonias Water Project. This project works to bring clean, running water to the residents living in communities along the Texas-Mexico border. The Texas colonias are largely unincorporated, low-income communities that fall just outside city limits and often lack basic infrastructure. Our work began in Cochran colonia near El Paso. DigDeep partnered with residents, housing nonprofits, and county officials to innovate a new model for public-private-partnership that brings these basic services to families for the first time. Now we're getting the water flowing in 5 more communities.

The Opportunity

DigDeep is seeking an Administrative Coordinator, Strategic Communications to provide essential operational and administrative support to our Communications team. Reporting to the Manager, Strategic Communications (Operations), this role is the connective tissue of the team — keeping projects on track, systems organized, and deadlines met so that the rest of the team can focus on the work that moves our mission forward.

This is a role for someone who is deeply organized, proactively communicative, and genuinely energized by making complex things run smoothly. The Coordinator will support project tracking and task management across the team, assist with social media publishing and content calendar coordination, help manage logistics for events and productions, and provide administrative support across the Communications team. They will work closely with the Manager and contribute to the operational foundation of the department.

The ideal candidate is detail-oriented, tech-savvy, and self-directed — someone who doesn’t wait to be told what needs to happen and who takes pride in the quality and consistency of their work. Experience in communications, nonprofit administration, or project coordination is a plus, but what matters most is reliability, initiative, and the ability to manage multiple moving pieces.

Key Responsibilities

This is what you’ll do once you join the team:

Project & Administrative Coordination

• Maintain and regularly update the Communications team's project management boards in Asana, including task statuses, deadlines, and next steps, flagging items at risk to the Manager
• Support calendar coordination, including scheduling meetings, tracking key dates, and helping maintain the editorial and content calendar
• Draft, proofread, and format internal and external communications documents, presentations, and reports
• Provide administrative support to the Manager and broader team including, but not limited to: scheduling, travel coordination, and expense tracking
• Maintain organized filing systems for communications assets, brand materials, and project archives
• Help prepare run-of-show documents, logistics memos, and briefing materials for events, productions, and activations

Social Media & Content Support

• Coordinate and execute social media publishing across DigDeep's platforms, maintaining an approved content calendar and with direction from the team
• Track social media performance and compile regular metrics reports for team review
• Support content development by sourcing assets, resizing images, managing photo libraries, and preparing materials for review
• Monitor social channels and flag comments, questions, or opportunities requiring team attention
• Assist in maintaining and updating the content calendar in coordination with the team

Events, Productions & Logistics

• Support logistics for team-led events, webinars, activations, and site visits, including, but not limited to: vendor outreach, travel arrangements, materials preparation, and on-site coordination
• Assist with field production trips by helping prepare logistics documents, coordinating with program staff, and supporting pre-production checklists
• Help coordinate press and donor film crews, including scheduling, location logistics, and run-of-show preparation under the direction of the Manager
• Assist with post-event documentation and follow-up coordination

Cross-Team Coordination

• Serve as a responsive point of contact for routine Communications team requests from other departments, triaging and escalating to the team as appropriate
• Assist with coordination across departments on shared projects and deadlines
• Support the onboarding of new team members by helping prepare materials and coordinating logistics
• Maintain awareness of organizational priorities and help the team stay aligned with broader DigDeep initiatives

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. As the organization continues to evolve, duties or tasks may change without impacting the overall job description.

Competencies

• Analytical Thinking: Collates and reports information; identifies related trends, patterns, and inconsistencies. With guidance, investigates to define problems more accurately and determines importance and priorities for action. Identifies causes and effects and proposes workable solutions. Recognizes when issues are non-routine and collaborates with management on solutions.
• Change Management: Task-focused; receives and follows direction while doing best to grow and absorb information. Understands the organization's evolving needs and operates accordingly in a rapidly changing environment. Adheres to clearly defined expectations and begins to make recommendations toward potential improvements. May begin working on multiple, minimally complex projects simultaneously.
• Collaborative Working/Teamwork: Shares information and advice on how to get things done across the full communications team. Displays an open, curious, non-judgmental approach regarding differences of opinion. Remains respectful in all communications where disagreement exists. Learns how to create documentation and materials to be used cross-functionally. Receptive to constructive criticism and integrates feedback into future approach.
• Communication: Strong written and verbal communication skills with the ability to express oneself clearly and effectively in conversations and interactions with others. Converses and writes in ways that support both transactional and administrative activities. Seeks and shares information and opinions. Explains the immediate context of situations, asks questions for follow-up, and solicits advice from the supervisor prior to taking action.
• Influence: Participates in relationships with growing ownership across internal teams and external partners. Provides good reasons with evidence for ideas and suggestions with team members, and begins considering cross-functional implications of decisions and actions.
• Initiative: Takes initiative through asking questions and learning. Identifies who can provide support and procures their input. Identifies problems and challenges and brings them to the supervisor to address. Volunteers to undertake tasks that stretch capability.
• Innovation: Offers suggestions to improve the ways things are done. Displays open-mindedness and is willing to try new approaches. Adapts readily to changes and shifting priorities. Able to shift attention and priorities in own work in response to the needs of the team.
• Judgement & Decision-Making: Makes and implements relatively simple decisions where necessary information is readily available. Tackles problems using a logical approach with support from supervisor. Able to analyze problems and propose solutions; implements simple solutions independently and collaborates with management on more complex ones.
• Technical Expertise: Developing proficiency with tools relevant to the role including Asana, Google Workspace, Canva, and social media platforms. Applies technical knowledge to complete assigned tasks and identify solutions to routine problems. Eager to learn new tools and platforms as organizational needs evolve.

Skills and Qualifications

We want to hear from you if you have:

• Associate’s degree, or equivalent professional experience preferred
• At least 2 years of applicable professional experience required; experience in communications field preferred
• Proficiency in Adobe, Figma, Canva, Slack, Asana, Google Workspace required
• Good-standing personal accounts on key social media platforms, including Facebook, Instagram, TikTok, and LinkedIn — and willingness to establish accounts on emerging platforms as needed — in order to access and manage DigDeep's accounts and organizational business tools
• Experience and/or willingness to use platforms such as Hootsuite, Muckrack, MediaValet and more
• High computer literacy, and tech savviness required
• Able to focus in the face of pressure, deliver against timelines and not be intimidated by tasks/time limitations
• Organized, trustworthy, dependable, and detail oriented
• Comfortable with autonomy, able to work independently and complete assigned tasks within established time frames required
• Experience/Willingness to work across various cultural contexts and communicating across cultural differences
• Fluency/strong proficiency in Diné and/or Spanish preferred
• Willingness to travel extensively (up to 50%), including, but not limited to: Navajo Nation (AZ/NM/UT), West Virginia, Texas, DigDeep HQ, and additional locations as needed
• Ability to drive a car and/or travel by air for extended periods of time, including long drives and multi-leg flights to DigDeep project sites and events
• Ability to support event setup and breakdown, including lifting and carrying materials and equipment up to 25 lbs
• Understanding of data security best practices preferred

Compensation and Benefits

At DigDeep, we believe that great work requires a great job. We understand that people thrive with rest and holistic support, which is crucial for our long-term success. We take pride in offering top-notch benefits to our team across the United States, prioritizing their health and wellbeing, as well as providing additional support for our employees' families. If you join us, here’s how we’ll support you in your work:

• Competitive wage commensurate with level of position
• Generous vacation and sick leave
• 23 weeks paid Parental Leave
• Health Benefits
  • Employee Offering: Medical, dental, vision insurance, 100% employer paid
  • Spouse/Children/Family Offering: Employer covers up to $500 of the monthly cost for medical insurance for spouse/children/family; Employer covers 100% of the cost for dental and vision insurance for spouse/children/family
• 401k retirement plan, with employer match
• Life insurance, 100% employer paid
• Annual Professional Development Stipend
• Annual Wellbeing Reimbursement
• BrightPlan membership (Financial wellness benefit)
• One Medical membership
• Kindbody membership
• Access Perks membership (Discounts and savings benefit)
• Monthly cell phone use allowance
• Monthly internet use allowance
• Work laptop (MacBook)
• 15 paid holidays (including one week closure for Labor Day)
• Domestic travel