Community & Operations Coordinator

Membership Administration & Member Experience

• Maintain accurate membership records and data across PEWIN's CRM and related systems,

including PEWIN and ASCEND participants.

• Coordinate weekly membership nominations, approvals, onboarding, and related communications

in collaboration with the Membership Committee and PEWIN team.

• Serve as a responsive and professional point of contact for members and prospective members,

assisting with inquiries through PEWIN's support mailbox.

• Support membership engagement, renewal campaigns, chapter launches, and outreach initiatives.
• Conduct regular database reviews, identify inconsistencies, and ensure the integrity of member

records and reporting.

• Help identify opportunities to improve membership processes and enhance the overall member

experience.

Event Coordination & Logistics

• Coordinate the administrative and logistical elements of PEWIN's regional, global, and virtual

events, working closely with the Director of Community & Engagement, chapter leaders, and

external partners.

• Manage event calendars, invitations, registration, attendance tracking, reminders, and participant

communications.

• Assist with venue coordination, catering arrangements, vendor communications, and other

logistical requirements.

• Monitor and report on registration activity and support efforts to maximize participation.
• Provide on-site support for selected in-person events, as needed.
• Coordinate post-event activities, including attendance reconciliation, follow-up communications,

surveys, and social media content support.

Program & Community Support

• Provide administrative and coordination support for PEWIN's signature initiatives, including

ASCEND, Pinklight, Circles, and virtual programming.

• Maintain participant records, coordinate communications, track engagement, and support

program logistics.

• Assist with surveys, feedback collection, and preparation of program reports.
• Work collaboratively with staff and volunteer leaders to ensure participants receive timely

information and a consistently high-quality experience.

• Maintain and update PEWIN's Job Board, including publishing approved opportunities and

removing expired listings.

Reporting, Systems & Process Improvement

• Prepare accurate and timely reports on membership, event participation, program activity, and

other operational metrics.

• Maintain organized documentation, shared files, project trackers, and operational records.
• Support the effective use of PEWIN's technology platforms, including its CRM, website, event

management tools, and communication systems.

• Identify opportunities to streamline administrative workflows, improve data accuracy, and

enhance team efficiency via AI tools and other technologies..

• Assist with special projects and organizational initiatives as priorities evolve.

Administrative & Organizational Support

• Provide administrative support to the Chief Operating Officer, including scheduling, meeting

coordination, document preparation, and follow-up.

• Assist with routine operational and financial administration
• Draft, edit, and proofread correspondence, member communications, and other organizational

materials.

• Maintain and update content on the PEWIN website, including events, programs, member

resources, and organizational information.

• Support other administrative and operational priorities as needed in a small, collaborative team

environment.

Skills & Experience

• Bachelor's degree or equivalent relevant experience.
• Demonstrated experience in operations, administration, membership services, event coordination,

project coordination, or a related area. Relevant experience may include professional roles,

internships, volunteer leadership, or other organizational responsibilities.

• Exceptional organizational skills, attention to detail, and ability to manage multiple assignments

and deadlines simultaneously.

• A strong sense of ownership, reliability, and follow-through, with the ability to work

independently and keep projects moving.

• Excellent written and verbal communication skills, including professional correspondence,

proofreading, and clear, timely responses.

• Strong interpersonal skills and a service-oriented approach to working with members, colleagues,

volunteers, and external partners.

• Resourcefulness, sound judgment, and the ability to learn quickly, solve problems, and adapt to

changing priorities.

• Comfort with technology, data management, spreadsheets, and learning new digital platforms.
• Proficiency with Google Workspace and/or Microsoft Office, particularly spreadsheets, shared

documents, and calendars.

• Ability to maintain confidentiality and handle sensitive membership and organizational

information with discretion.

• Ability to work effectively in a fully remote environment while maintaining regular

communication and accountability.

• Availability for occasional evening meetings or events to accommodate PEWIN's global

community.

Preferred Qualifications

• Experience working with a membership organization, nonprofit, professional association, or

community-based organization.

• Familiarity with HubSpot or comparable CRM, association management, or marketing

automation platforms.

• Experience with event registration systems, email marketing platforms, or website content

management tools.

• Experience utilizing including Chat GPT, Claude, Gemini or other AI tools.Proficiency with

Canva or similar design tools.

• Familiarity with private equity, venture capital, private credit, or the broader financial services

industry.

• Experience supporting volunteer committees or coordinating multiple stakeholders.

We welcome candidates with a range of professional backgrounds and experience levels. What matters most is a demonstrated ability to stay organized, learn quickly, communicate effectively, and take pride in delivering excellent work.

This position is based in the United States and may require occasional domestic travel and participation in evening events or meetings to support our global community.

PEWIN offers a fully remote work environment, a collaborative and mission-driven team, and opportunities for professional growth. Our benefits package includes access to medical, dental, and vision coverage, 401K retirement plan with employer matching, paid vacation and sick leave, and paid holidays. PEWIN provides the technology necessary to work effectively from home and covers approved businessrelated travel expenses. We value work-life balance with core collaboration hours, flexibility when needed, and recognition that occasional evening meetings and events are part of supporting a global community.

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