Client Care Team Lead

Care Team Lead

Job Details

Type: Full-Time Exempt

Reports To: Program Director

Supervises: A team of four Client Coordinators

Location: Baltimore, Maryland

Application Deadline: January 2nd, interviews begin January 9th

Pay & Benefits

We believe in taking care of the people who take care of our community. This role comes with:

• A salary of $82,500 per year
• Health insurance (including dental and vision)
• Paid sick leave, vacation time, and other paid days off so you can rest and recharge
• Some evening or weekend work may pop up, but we try to balance it out so you’ve got breathing room outside of work too

About the SOS Fund

At the Stop Oppressive Seizures Fund (SOS Fund), we’re working to stop the loss of homes, equity, and community in Baltimore City. Our mission is to disrupt predatory systems that strip away ownership in Black, Indigenous, and communities of color — while also reimagining what property and land stewardship can look like. We’re not just fighting harmful systems, we’re also building alternatives: through mutual aid, policy advocacy, and collective ownership models that put power back into the hands of our communities.

Our values are rooted in:

• Justice & Liberation – pushing back against systemic harm and centering equity
• Community & Care – putting people first, and making sure families and neighborhoods feel supported
• Repair & Restoration – recognizing that healing includes financial repair, collective action, and new models of ownership
• Collaboration & Courage – we don’t shy away from hard conversations, and we lean on each other to make change possible

Working at SOS Fund

We’re a roll-up-your-sleeves kind of team. Titles exist so we know who’s doing what, but they don’t separate anyone from the work - everyone here pitches in where needed. We do a lot of our thinking together, collaboration and shared problem-solving are part of how we grow ideas and make decisions.

We’re an in-office team because being accessible to our clients, and to each other, is at the heart of how we work. While there are some opportunities to work from home, right now that’s usually no more than one day a week.

You’ll be joining a brilliant and highly committed collective who is passionate about helping Baltimore City residents keep their homes. If you like being part of a mission-driven team where the days are goal-focused but unscripted, this is the place for you.

About the Care Team Lead Role

The Care Team Lead is the hub of our client-facing work — guiding, coaching, and supporting the full team of Coordinators who serve as the first touchpoint for SOS clients. In this role, you’ll provide day-to-day supervision, thought partnership, and direction to ensure clients receive high-quality, compassionate, and consistent support. You’ll also help shape and strengthen our program design, bringing your expertise to improve how we respond to client needs, track emerging issues, and refine our services over time.

This role also serves as the go-to person for more complex or sensitive client situations, helping the team navigate challenges, think holistically, and make informed decisions. Because of the depth of client support required, we strongly prefer a licensed social worker (LMSW or LCSW) with experience managing teams, delivering direct services, and supporting individuals in moments of crisis or instability.

This role is perfect for someone who is energized by leading people, strengthening systems, balancing emotional care with operational accountability, and being a steady, thoughtful presence for both clients and staff.

What You’ll Do

• Coach, support, and supervise the Coordinator team, offering guidance, feedback, and encouragement so everyone can do their best work. Create space for thinking together and brainstorming solutions, while ensuring alignment with SOS’s values, protocols and service standards.
• Jump in on more complex client cases, offering support with de-escalation, thoughtful case planning, and stepping in when a situation calls for deeper assessment, safety planning, or more advanced problem-solving.
• Help design and strengthen SOS’s client support programs, bringing a trauma-informed, social work lens to how we structure services, improve workflows, and respond to community needs. Identify trends in client needs, systemic barriers, and service gaps and share insights with leadership.
• Maintain oversight of accurate, timely documentation of case files, including the development of individualized housing stabilizations plans, using Google Workspace and the SOS Fund’s CRM, ClickUp. Hold regular one-on-one check-ins, team meetings, and case review sessions.
• Build relationships with partner organizations, strengthening referral pathways with community partners, legal advocates, housing counselors and other supportive networks. Assist in coordinating outreach efforts and representing the SOS Fund in community and coalition spaces as needed.
• Model SOS’s culture of accessibility, care, and repair, ensuring consistent, compassionate, and high-quality client engagement across all touchpoints. Co-create and contribute to a culture grounded in collaboration, emotional sustainability, mutual care and shared responsibility.

What We’re Looking For

• You align with our mission — you care about fighting for housing justice and regenerating community power
• You’ve done your own equity and justice work — you understand how systems of oppression intersect and don’t need convincing that inequities exist. You’ll stand firm in the reality that repair is necessary
• You have a social work background (LMSW/LCSW), or comparable experience working directly with clients navigating complex personal, financial, or housing challenges.
• You have demonstrated experience supervising a team and enjoy helping people grow, stretch, and do their best work within a high-impact people-centered environment.
• You are skilled at building trusting, supportive relationships using your strong interpersonal skills to maintain effective working relationships with clients, team members, and community partners.
• You can communicate clearly and kindly, using proactive, accessible language - whether you’re giving feedback, explaining a next step, or writing up documentation.
• You are organized and dependable, able to keep track of details, systems, follow-up, and team needs. Your operational structure supports your ability to remain steady and solutions-oriented, especially when things feel urgent, emotional, or complicated.
• You’re tech-comfortable: you can manage emails, documents, and spreadsheets in Google Workspace, and you’ve used (or are open to learning) client management tools like ClickUp.

Equal Opportunity Statement

SOS is an equal opportunity employer. We don’t discriminate against any applicant or employee because of race, nationality, ethnicity, age, religion, disability, sex assigned at birth, gender identity, gender presentation, immigration status, or sexual orientation.