Chief Program Officer

Who is Bridging Access to Care, Inc.: Bridging Access to Care, Inc. (BAC) is a nonprofit, multi-service, community-based behavioral healthcare organization committed to building healthy communities, one person at a time. Founded in 1986 as the Brooklyn AIDS Task Force, the first HIV/AIDS organization in Brooklyn to prioritize serving people living with HIV/AIDS, BAC adopted its current name in 2012 as it grew into a multi-service healthcare organization. Today BAC provides mental health and substance use services, comprehensive HIV/AIDS care, and coordinated health care and supportive services to underserved communities in Brooklyn and across New York City.

Bridging Access to Care, Inc. offers a competitive salary package, including health insurance, retirement plan, paid time off, and opportunities for professional development. Employees working in our Programs division are required to be fully vaccinated against COVID-19, unless approved for a legal accommodation.

Position Summary

BAC is seeking a Chief Program Officer (CPO) to join its executive management team. Working with the Chief Executive Officer, the CPO will help articulate and carry out the agency's strategic vision while overseeing BAC's broad portfolio of programs, which support people affected by mental health issues, addiction, health challenges, and homelessness.

BAC's programs include:

• Behavioral Health – Mental Health and Substance Use Services
• Health Homes – including adult programs and a 340B Pharmacy Program
• Prevention Education - Including Harm Reduction, HIV/STI services,
• Supportive Housing, DOHMH, OASAS and HASA
• The CPO will integrate smoothly into the senior management team and fit BAC's culture.

BAC is seeking a strategic and data-driven leader with exceptional communication and well-honed management skills to motivate, engage, and develop staff in a respectful and empathetic manner. In addition, the ideal candidate will be financially astute with the skills necessary to manage a $20M budget. The CPO should be capable of integrating smoothly into the senior management team, fitting into the organization’s culture.

Responsibilities

Leadership and Organizational Strategy

• With the CEO and executive team, guide strategic planning, service delivery, and management across BAC's multiple sites and departments.
• Under the Board's advisement and in partnership with the CEO and Chief Financial Officer, implement BAC's new strategic plan and develop new initiatives that advance the mission.
• Engage with the Board of Directors at the CEO's direction.
• Stay current on developments in the behavioral health workforce and community services to strengthen the organization's structure.
• Participate in budget development and maintain fiscal responsibility for a $20 million budget.
• Help diversify funding across government and private philanthropy, including supporting BAC's annual fundraising event, government and foundation proposal writing, and stewardship of funder relationships alongside the CEO.
• Serve as liaison to key government agencies and major funders, including the AIDS Institute, SAMHSA, OASAS, HPA, and DOHMH.
• Represent BAC and its CEO on committees, task forces, and coalitions, and at speaking engagements, conference panels, and trainings.

Staff Management

• Directly supervise program directors, fostering a culture of transparency, inclusiveness, and openness with professional development opportunities for all staff.
• Build a high-performing, team-based culture aligned with BAC's core values of confidence, discipline, and professionalism by communicating the agency vision clearly, implementing yearly staff development plans, and mentoring.
• Guide program leadership and staff to take ownership of their work and improve program effectiveness.
• Set annual program, departmental, and staff goals, balancing workload and accountability with regular, constructive feedback.

Program Oversight and Evaluation

• Oversee the coordination, integration, and delivery of all programs, contracts, and related services, fostering collaboration across program areas and consistently meeting the expectations of funders, partners, clients, and other stakeholders.
• With the CEO, COO, and Director of Behavioral Health, develop new program ideas and pilot projects.
• With development and senior staff, respond to government and foundation RFPs and RFAs, including developing model program designs.
• Monitor emerging needs among clients, government, philanthropy, and employers to keep programs relevant.
• Work closely with the finance department to budget for and monitor programmatic operations, ensuring sound fiscal and system management.
• Evaluate program effectiveness against qualitative and quantitative goals and develop an assessment protocol to determine program feasibility and sustainability and improve service delivery.
• Analyze data to inform programmatic and operational decisions, and use the existing EHR platform to increase efficiency, transparency, and collaboration across teams.
• Deepen existing and create new performance and outcome measures core to BAC's mission, such as outreach and recruitment, program completion, employment, retention, and college and training enrollment and completion.
• Implement corrective measures when data show they are needed and ensure compliance with BAC's Privacy/Security and Compliance Programs and all applicable laws and regulations (HIPAA, OSHA, OMH, OASAS, and other state and federal requirements).
• Determine staffing plans to meet program goals and participate in hiring decisions for new program staff.
• Provide resources for ongoing Trauma-Informed Care training for supervisors and clinicians.

Qualifications

• At least 12 years of experience in a nonprofit, government, or philanthropic organization overseeing multiple programs or contracts, including at least 8 years in leadership; experience at an organization serving low-income communities is ideal.
• Advanced degree in social work, psychology, public health, public administration or similar.
• Active NYS Licensed Clinical Social Worker (LCSW) license is strongly desired
• Experience managing budgets over $8 million, with demonstrated leadership in change management and strategic planning.
• Expertise in one or more of the following: behavioral health/healthcare, health homes, workforce development, employment, or prevention education.
• Thorough knowledge of current local, state, and federal behavioral health/healthcare program trends and OMH/OASAS regulations.
• Strong management skills and experience leading a high-performing team across multiple sites, including professional development and mentorship; skilled at developing leaders from within.
• Extensive experience in program planning, organizational structure, budgeting, administrative operations, and fundraising.
• Positive track record of partnering with a Chief Executive Officer and Board of Directors.
• Skilled grant writer with experience managing city, state, and federal grants.
• Ability to analyze and compile complex data for planning and reporting.
• Excellent written and oral communication skills, with the ability to represent BAC to a wide range of stakeholders.
• Strong relationship builder who finds common ground, builds consensus, and strengthens collaboration among internal and external stakeholders.
• Community awareness and a demonstrated commitment to diversity, inclusiveness, and empowerment.
• Ability to thrive in a fast-paced, outcomes-driven, entrepreneurial environment.
• Proficiency in Microsoft Excel, Word, and PowerPoint; knowledge of Electronic Medical Record (EMR) systems; ability to keep pace with new technology.
• Passion for BAC's mission and the ability to inspire that passion in others.
• Ability to maintain strict confidentiality of highly sensitive information.
• Willingness to work flexible hours as the position requires.

• Paid time off
• Parental leave
• 403(b)/403(b) matching
• Medical/Dental/Vision insurance
• Flexible spending account
• Health savings account
• Employee assistance program
• Life insurance