IT Manager

Join Us in Rethinking What Education Can Be

At Big Picture Learning, we believe young people thrive when they are known, trusted, and empowered to design lives of their own choosing. For nearly three decades, we’ve worked alongside schools and systems to make that belief a reality through student-centered, real-world learning. We are practitioners. We are story-doers. We work with urgency and heart. And we are looking for an IT Manager who wants their work to matter.

About the Role

The BPL IT Manager stewards the security, reliability, and effectiveness of Big Picture Learning’s technology ecosystem. By thoughtfully designing, implementing, and supporting the systems that power our work, this role ensures staff have the tools they need to operate efficiently and securely. In doing so, the IT Manager strengthens the organizational foundation that allows BPL to advance its mission with confidence and resilience. This position is ideal for someone who thrives in a collaborative, entrepreneurial environment and is energized by building systems, relationships, and solutions that help leaders, educators and youth flourish.

At BPL, roles are not silos — they are contributions to a shared vision. You will work alongside passionate colleagues across the country who believe deeply in reimagining education and the power of young people.

Role Overview

• Location: Remote, U.S.-based
• Reports To: Director of Operations & Development
• Employment Type: Full-Time
• Travel: Occasional travel for annual conferences and team gatherings

What You’ll Do

Primary responsibilities include, but are not limited to:

Technology Operations & Staff Support

Ensure BPL’s technology systems are reliable, secure, and responsive to staff needs.

• Manage day-to-day IT operations, including internal help desk support and timely issue resolution.
• Maintain system performance, user access, permissions, and security protocols across platforms.
• Lead technology onboarding and offboarding processes, including provisioning and revoking system access, maintaining accurate access records, and ensuring timely credential termination.
• Develop clear documentation and deliver onboarding, training, and ongoing support that meets staff at varying levels of technical proficiency and promotes consistent adoption of best practices.
• Proactively identify risks, inefficiencies, and opportunities to strengthen system reliability, data protection, and overall user experience.
• Partner with Operations, HR, and Finance to support compliance with audit and internal control requirements by maintaining documentation, conducting access reviews, and implementing established technology policies and procedures.

Technology Research & Implementation

Advance a cohesive, mission-aligned technology ecosystem that supports organizational growth and effectiveness.

• Research, assess, and recommend technology platforms and system improvements aligned with organizational needs, prioritizing equitable tools that strengthen remote collaboration, clarify workload visibility, and improve overall team capacity and effectiveness.
• Lead the thoughtful and responsible adoption of AI tools and automation, ensuring alignment with BPL’s mission, data security standards, and commitment to equitable access and use.
• Lead implementation initiatives, including vendor management, system configuration, testing, rollout, and change management.
• Ensure interoperability across systems and maintain a streamlined, integrated technology environment.
• Establish processes for ongoing evaluation, optimization, and lifecycle management of technology tools.
• Stay current on emerging trends, tools, and best practices in IT management, cybersecurity, and nonprofit technology, proactively recommending improvements that strengthen organizational resilience.

Salesforce Support

Serve as primary internal steward of BPL’s Salesforce instance.

• Manage user setup, permissions, basic configuration, and troubleshooting within Salesforce.
• Support reporting needs and help to maintain data integrity, quality, and security standards.
• Coordinate with external consultants or partners for advanced development or system enhancements as needed.

BPL Citizenship

• Support efforts to foster fairness, belonging, and equal opportunity while actively advocating for justice at the personal, organizational, and systemic levels.
• Support, participate in, and attend annual BPL conferences and other org-wide events as needed
• Other duties, as assigned

Qualifications & Experience

• 4-5 years’ experience managing organizational IT operations, including help desk support, user access management, system administration, and technology troubleshooting.
• Working knowledge of cybersecurity best practices, data protection standards, and access control protocols, with a commitment to safeguarding organizational systems and information.
• Experience researching, evaluating, and implementing technology platforms, including vendor management and system rollout in a nonprofit or mission-driven environment preferred.
• Proficiency administering Salesforce (or comparable CRM), including user management, basic configuration, reporting support, and data integrity maintenance.
• Ability to translate complex technical concepts into clear, accessible guidance and provide training and support to users with varying levels of technical proficiency.
• Strong organizational and project management skills, with the ability to prioritize multiple initiatives and drive projects from assessment through implementation.
• While BPL does not require formal higher education (i.e. Bachelor’s, Master’s, etc.), we recognize and value relevant educational experience and will consider it as part of your total years of professional experience.

Core Values & Professional Qualities

• Steadfast belief that students should be at the center of their own learning and that education (in particular public education) should empower young people to confidently pursue their passions and interests.
• Strong internal accountability and self-direction, with the ability to manage multiple priorities and thrive in a geographically distributed, remote work environment.
• Entrepreneurial mindset with the initiative to take ownership and drive ideas and projects from conception through implementation.
• Excellent interpersonal and communication skills (speaking, writing, and listening), both in person and in virtual settings.
• Commitment to continuous improvement, openness to constructive feedback, and a growth-oriented approach to personal and professional development.
• Collegial, empathetic approach to collaboration, coupled with creativity, flexibility, and thoughtful problem-solving.
• Comfort using — or the ability to quickly learn — multiple technology platforms (e.g., Google Workspace, Salesforce, Motion).

Mission & Mindset

Big Picture Learning team members are united by a deep belief that students belong at the center of their own learning and that education must evolve to empower young people to pursue lives of passion, purpose, and possibility. A commitment to advancing this work with urgency and care is essential.

As a fully virtual organization operating across time zones, we value colleagues who are self-directed, internally accountable, and comfortable navigating complexity. Those who thrive at BPL move work forward in the face of uncertainty, take thoughtful risks, and carry ideas from conception through implementation.

Culture matters here. We prioritize connection and mutual support, ensuring every staff member feels valued and equipped to grow — anchored by strong supervision, collaborative peers, and clear agreements about how we work together. The work is demanding and mission-driven, and we approach it with creativity, empathy, and joy.

Compensation

The starting annual salary range for this position is $77,920 - $84,795.

Big Picture Learning is committed to fair and transparent compensation practices. Salary offers are determined based on relevant experience, skill transferability, and assessed readiness for the role. This structured approach allows us to account for the unique strengths and backgrounds each candidate brings while maintaining consistency across the organization.

To promote equity and reduce bias in compensation decisions, offers are determined using this criteria-based framework and are not subject to negotiation. We are committed to placing candidates as accurately as possible at the time of hire.

To ensure equitable and accurate placement, all new hires participate in a six-month salary review. This review considers initial contributions, growth, and development in the role, and may result in an adjustment to better align compensation with demonstrated performance and responsibilities.

Our approach is designed to provide clarity, fairness, and opportunities for growth over time.

At BPL, we believe our staff should feel supported, valued, and able to thrive — personally and professionally. Our benefits reflect that commitment.

Health & Financial Security

• Fully paid medical, vision, and dental coverage
• Fully paid life insurance, short-term disability, and long-term disability coverage
• Pension plan with a 5% employer contribution, 100% vested after six months

Time to Rest & Recharge

• 8 weeks of paid parental leave and 4 weeks of paid medical leave (after 12 months)
• 13 paid holidays, + 2 religious floater holidays
• Organization-wide holiday break (Christmas Eve through New Year’s Day)
• 11 personal/sick days, plus a paid birthday
• 18 days of paid vacation, accrued at 1.5 days per month beginning the first full month
• 3 annual “Chill & Recharge Days” dedicated to supporting work-life balance and intentional focus on health and wellness

Tools & Remote Work Support

• Company-issued laptop
• Home office equipment (printer/scanner/copier and supplies)
• Cell phone coverage (company plan or up to $400 toward a new device)
• Coverage of TSA Pre-Check, CLEAR, or Global Entry enrollment fees
• Reimbursement for approved organizational travel