Market Manager- Miami (Program Manager)

* This is a full-time, hybrid role based in the Miami metro area. The position includes weekly in-office work and regular time in the field supporting tenants and property partners. **

Position Summary

The Market Manager (Program Manager) plays a critical role in expanding Housing Connector’s impact and advancing housing stability within their assigned market. As the market’s day-to-day leader, this role owns the execution of local strategy and market-level program and community operations, builds deep and productive stakeholder relationships, and partners closely with the Regional Managing Director to scale Housing Connector’s model.

Building on Housing Connector’s proven success, the Market Manager adapts best practices to local context, serves as a trusted resource to the housing ecosystem, and helps define the playbook for deepening partnerships with community organizations, housing providers, and government stakeholders. This role offers significant ownership, visibility, and the opportunity to demonstrate how Housing Connector scales market by market.

The ideal candidate is entrepreneurial, action-oriented, and energized by building programs and relationships from the ground up. They are comfortable navigating ambiguity, balancing multiple priorities, and leading teams while driving measurable outcomes.

Success in this role is measured by housing outcomes, partner experience, and overall market performance. This role requires experience applying an equity or social impact lens to real-world execution, where decisions directly affect people and communities.

Key Responsibilities

The responsibilities below represent the core functions of the role and are not intended to be exhaustive.

Market Growth & Impact

• Grow Housing Connector’s presence by increasing number of people housed and demonstrating improved housing stability outcomes to nonprofit, government, and institutional partners.
• Identify and develop new partnership opportunities across public and private sectors to expand local impact.
• Own the overall health and performance of the market, balancing growth, partner experience, and measurable housing outcomes.
• Hold clear accountability for market-level results and continuously improve local operations to ensure consistent, high-quality delivery of Housing Connector’s model.

Strategy Execution & Partnership Development

• Partner with the Regional Managing Director to design and execute scalable, market-specific strategies that:
  • Deepen engagement with community and government partners
  • Expand client stability supports
  • Increase active unit utilization across the partner property portfolio
• Build and manage strategic, long-term relationships with housing providers, community organizations, and key stakeholders.
• Lead the end-to-end community partnership experience, translating strong partner engagement into sustained referral volume and successful placements.

Stakeholder & Customer Experience Leadership

• Deliver an outstanding experience for property, community, and government partners by proactively addressing operational challenges and ensuring timely, effective resolution.
• Serve as a trusted point of contact and relationship owner within the local housing ecosystem.

Cross-Functional Collaboration & Infrastructure

• Work cross-functionally with Product, Property Growth, and Regional teams to identify, implement, and iterate on tools, processes, and infrastructure that improve efficiency and client outcomes.

People Leadership

• Manage and develop the local team, providing coaching, direction, and performance support aligned with market goals.

This is an execution- and operations-focused role centered on housing outcomes, partner performance, and local team leadership.

Skills & Qualifications

• Experience leading market-level, program, or community operations with clear accountability for service delivery and outcomes (e.g., startups, tech-enabled services, multi-site organizations, or complex ecosystems).
• Demonstrated experience delivering operational outcomes in social impact, public service, or community-based contexts, particularly in environments with complex stakeholder dynamics.
• Demonstrated ability to execute strategy in the field, manage day-to-day operational complexity, and solve problems while navigating ambiguity, limited structure, and competing priorities.
• Experience managing external partners in ongoing operational relationships, including setting expectations, resolving issues, and maintaining performance over time.
• Proven track record of owning results such as service delivery, utilization, placements, or operational performance.
• Experience leading and developing teams responsible for delivering services or outcomes, including performance management and prioritization.
• Ability to assess what is working, what is not, and make adjustments quickly based on data, observation, and feedback.
• Strong judgment and follow-through in complex, real-world environments where decisions have direct impact on people.
• Knowledge of the local community and ability to build credibility with key stakeholders.
• Spanish language proficiency required for effective communication with partners, tenants, and community stakeholders.
• Valid driver’s license and insurance.

About Housing Connector

Housing Connector is a tech-powered nonprofit working to unlock housing access for people who need it most. We partner with property owners, housing providers, and community organizations to reduce financial and operational barriers to renting to individuals and families exiting homelessness.

We believe no unit should sit vacant while people need a home. Our work focuses on aligning incentives, strengthening partnerships, and improving systems so housing placements are faster, more stable, and scalable across markets. By reducing friction for property partners and increasing clarity and coordination for housing providers, we help communities make better use of the housing that already exists.

Housing Connector has been recognized by Fast Company as a World Changing Idea and by Puget Sound Business Journal as a Best Place to Work. To date, we’ve helped thousands of people secure stable housing while generating millions in revenue for property partners.

We are a mission-driven organization that values action, accountability, and learning over rigid process. If you’re motivated by impact and comfortable building practical solutions in evolving environments, you’ll feel at home here.

What We Offer

Housing Connector offers a competitive benefits package designed to support well-being, flexibility, and long-term growth:

• Comprehensive Health Coverage – Medical, dental, vision plans. We pay 100% of our employees’ premiums and 50% of their partners/dependents.
• Generous Paid Time Off – 22+ days PTO (in first year) and dedicated Community Service Leave.
• Extensive Holiday Schedule – Including a full week off in December.
• Paid Parental Leave – Supportive leave options for families.
• Employee Assistance Program (EAP) – Confidential resources for personal support.
• Life Insurance – Financial security for you and your loved ones.
• Flexible Spending Accounts (FSA, DCRA) – Health and dependent care expense accounts.
• 401(k) with Employer Match (6%) – Invest in your future.
• Professional Development Stipend – Annual stipend ($500) to enhance your skills.

Housing Connector is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Housing Connector offers a competitive benefits package designed to support well-being, flexibility, and long-term growth:

• Comprehensive Health Coverage – Medical, dental, vision plans. We pay 100% of our employees’ premiums and 50% of their partners/dependents.
• Generous Paid Time Off – 22+ days PTO (in first year) and dedicated Community Service Leave.
• Extensive Holiday Schedule – Including a full week off in December.
• Paid Parental Leave – Supportive leave options for families.
• Employee Assistance Program (EAP) – Confidential resources for personal support.
• Life Insurance – Financial security for you and your loved ones.
• Flexible Spending Accounts (FSA, DCRA) – Health and dependent care expense accounts.
• 401(k) with Employer Match (6%) – Invest in your future.
• Professional Development Stipend – Annual stipend ($500) to enhance your skills.

Spanish