Revenue Processing Associate

Job Title: Revenue Processing Associate

Reports To: Director, Revenue Operations

Status: Regular, Exempt, Full-Time

Salary Rate: $60,000 - $65,000

POSITION OVERVIEW

The Revenue Processing Associate performs timely, efficient and accurate processing of fundraising revenue to meet the needs of WETA’s fundraising and accounting operations. The role functions as a key member of the central processing hub of all fundraising revenue streams that drives WETA’s 24-hour business cycle. This is a fast-paced, detail-oriented position that impacts multiple fundraising teams. Additional responsibilities include financial reconciliation, reporting, fulfilling audience services requests and trouble-shooting data anomalies. The Associate will also serve as back-up support for Revenue Operations staff.

ESSENTIAL FUNCTIONS

• Primary point of contact for in-house check processing including deposit prep, coding, batching and reporting.
• Reconcile daily direct mail processing remote deposit batch input files from caging vendor.
• Liaison to Accounts Receivable team for:
  • Caging vendor journal reporting and reconciliation.
  • In-house revenue journal reporting and reconciliation.
• Primary point of contact for refund processing and Audience Services requests for donor account updates.
• Performs monthly donor account updates to reconcile deposit rejects and bank adjustments.
• Processes third-party charitable giving monthly contributions in accordance to Membership, Major Giving, National Productions and Corporate Underwriting guidelines.
• Performs weekly sustainer pledge maintenance via CRM task management tools.
• Assists in processing of Credit Card/EFT gifts, pledges, upgrades and cancellations.
• Performs weekly quality control protocols in database as needed.
• Assure accurate labeling and archiving of secure storage files.
• Edit and maintain documentation of role specific operational procedures and guidelines.
• Perform related special projects or other duties as assigned.

CORE COMPETENCIES:

• Knowledge of non-profit contribution workflow and financial close timeline required.
• Ability to identify and differentiate between IRA and Donor Advised Fund payment methods.
• Knowledge of credit card and EFT standard operating guidelines.
• Demonstrated understanding and application of computer technology to accomplish work using Microsoft Office applications, email, internet and relational database management software.
• Ability to manage multiple projects and priorities in a deadline driven environment.
• Must be detail-oriented with the ability to accurately self-check.
• Demonstrated understanding of troubleshooting unreconcilable items.
• Ability to communicate data errors back to end users and recommend viable solutions to management.
• Excellent organizational, information management and time management skills.
• Strong desire to learn and stay current with technology, tools and industry best practice procedures.
• Maintains data privacy, confidentiality, and security standards when handling sensitive donor information, financial records, and transactional data.
• CRM gift processing knowledge highly desired; experience with ROI Solutions (aka Revolution Online) is a plus.
• Experience constructing batch data files, mapping and uploading into CRM systems is highly desired.

ADDITIONAL SKILLS AND QUALIFICATIONS:

• 2-4 years of workforce experience in the non-profit industry preferably within a multi-channel fundraising environment.
• Financial bookkeeping knowledge; basic Accounts Receivable experience preferred.
• General knowledge and experience of data tagging, mapping and documentation processes.
• Very strong interpersonal and communications (including verbal and written) skills and cultural competencies; underscored by strong emotional intelligence.
• Proven ability to balance independent work and team collaboration simultaneously.
• College degree, or combination of education and experience.
• Availability to work during calendar year end giving season (Holidays between December 26 – January 1)
• Interest in Public Media industry fundraising logistics and strategies

EDUCATION & EXPERIENCE

• BA/BS (4-Year College / University Degree)

LOCATION:

WETA and NewsHour Productions are Washington, DC established media and news organizations. We are a largely local workforce based out of the Campbell Place office in Arlington, VA. WETA and NewsHour Productions value employee flexibility when possible. Most positions based in our Arlington, VA office will be onsite or hybrid, depending upon the role.

COMPANY OVERVIEW:

WETA and its subsidiary NewsHour Productions LLC serve local and national public media audiences by producing and distributing content of intellectual integrity and cultural merit. Through broadcast, digital and community services, the organization offers compelling, diverse programming on five television channels, including primary channel WETA PBS, and on WETA Classical, the exclusive home for classical music in the nation’s capital; produces a portfolio of national television productions, including PBS NewsHour, recognized globally for bringing balanced, in-depth news coverage to all Americans; creates impactful documentaries with longtime production partners Ken Burns and Prof. Henry Louis Gates, Jr.; features a variety of content offerings on weta.org, WETA Passport, the PBS Video App and the WETA Classical App; and serves communities near and far with education and engagement initiatives that contribute to the company’s mission of public service. Benefits | WETA

EQUAL EMPLOYMENT OPPORTUNITY:

WETA and NewsHour Productions are equal opportunity employers committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and internships. WETA and NewsHour Productions make hiring decisions based solely on qualifications, merit, and business needs at the time.