Membership Services Representative

Full Time – Des Moines, WA

The United Food and Commercial Workers Union Local 3000 is seeking an experienced Membership Services representative with excellent communication and technical skills. In addition to working with UFCW 3000 members, the Membership Services Representative will work with other staff and employer representatives.

Responsibilities

• Must be able to work quickly and accurately in a custom, web-based database searching for specific information, editing records, and generally taking ownership over the quality of the membership data contained within.
• Must be able to work collaboratively within the membership team, as well as independently.
• Must be accountable for the quality of member database records related to dues and member/employer information.
• Must be detailed oriented with experience in preparing, administering, and maintaining a variety of electronic reports for Local 3000 staff.
• Must be comfortable working with aggressive and moving deadlines, with the ability to maintain employer and member accounts on a timely basis while simultaneously assisting members on the phone.
• Must be able to analyze accounts receivable and remedy discrepancies in the database.
• Must be prompt, motivated, and willing to learn as the local grows.

Skills

• Proficiency with the following tools:
  • Microsoft Windows - basic navigation of applications in particular, strength in Microsoft Excel, Word, and Outlook
  • Specifically, a good command of working with spreadsheets - searching, sorting, grouping, editing and efficiently moving through a grid-based, online environment
  • Computer and 10-key data entry - populating basic forms, quickly and accurately
• Superior customer service experience required
• Professional communication in-person, meetings, email, telephone, etc. is necessary
• Position requires strong problem-solving, multitasking and organizational skills

• Medical, Vision, and Dental Health Benefits,
• Life insurance and disability insurance,
• Paid sick and safe leave in accordance with Washington State Law
• Paid Time Off, Personal Days, and Vacation Days
• Paid Holidays for: New Years, Martin Luther King Jr.’s Birthday, President’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Indigenous Peoples Day, Veterans Day, Thanksgiving, Christmas

Bilingual preferred but not required.