Employer Outreach Manager

Under the direction of the Director of Programs, the Employer Outreach Manager implements and manages client related initiatives in assigned markets for the suite of DATA’s Transportation Demand Management (TDM) Program services including encouraging the implementation of commuter benefit programs or expanding existing programs; find suitable employee carpool or vanpool opportunities; educate employers and employees about Guaranteed Ride Home (GRH), Best Workplaces for Commuters (BWC), Plu$50, and other approved TDM related activities.

RESPONSIBILITIES:

• Develop client relationships with employer contacts such as Human Resource Directors or other employer personnel responsible for employee hiring, retention and benefit coordination.
• Prospect for new business, generate and distribute leads to DATA’s TDM Partners as appropriate, fulfill service requests in assigned markets.
• Initiate and conduct personal visits to target prospects.
• Attend local events sponsored by chambers of commerce or other entities, trade shows and/or host events to promote DATA’s TDM Program suite of services.
• Prepare and conduct presentations for employer and employee groups, and other professional organizations such as the Society of Human Resources Managers.
• Ensure quality customer service and the delivery of DATA’s TDM Program products and services.
• Document and report client activities to meet program metrics and performance goals.
• Ability to prepare monthly, quarterly and annual reports on program/grant activities.
• Enter and maintain client data and other information for existing or prospective clients into appropriate databases (ACT).
• Investigate and resolve client problems.
• Stay abreast of industry trends and practices and maintain awareness of market shifts.
• Train and work with employers and DATA’s TDM Partners to advance utilization of TDM suite of services.
• Develop and maintain knowledge of successful transportation demand management techniques and actively recommend best practices to the Director of Programs and the President/CEO.
• Exercise discretion and independent judgment in carrying out duties and responsibilities.
• Perform quality work within deadlines with or without direct supervision, demonstrate an ability to multi-task.
• Perform additional duties as assigned.

QUALIFICATIONS FOR APPOINTMENT: (Knowledge, Skills and Abilities)

• • Working knowledge in areas of client relationship building, outside sales and lead development.
  • Persuasive negotiation skills with emphasis in securing new clients.
  • Comfortable making cold calls.
  • Strong interpersonal skills, good judgment and ability to communicate in a professional manner with diverse audiences.
  • Proven problem analysis, resolution and analytical skills.
  • Ability to:
• prioritize and manage multiple projects/responsibilities while meeting stringent deadlines, communicate effectively orally and in writing, work outside of normal business hours as needed/directed, supervise part-time employees, work collaboratively and cooperatively.
  • Strong organizational skills; detail oriented.
  • Reliable, dependable, flexible and responsive.
  • Familiarity with TDM services desirable, a background in sales or client relationships will be strongly considered.

The ideal candidate will:

• • be self-motivated, thrive in a small team environment, and be willing to take on new challenges;
  • be flexible in approaching employers/clients and able to adapt to different circumstances to achieve results;
  • be highly organized and able to manage multiple tasks/employers at the same time; and
  • have excellent oral and written communication skills and be proficient in Microsoft Office and other technologies as necessary.

EDUCATION AND EXPERIENCE:

• • Bachelor’s degree preferable.
  • Three (3) to five (5) years of Experience in sales or client relationships; or
  • Three (3) to five (5) years of applicable experience.
  • Equivalent combination of applicable education and experience.

NECESSARY SPECIAL REQUIREMENTS:

• • Valid driver license and access to an automobile imperative.
  • This position is 60% remote work environment. It is imperative that the employee can meet with local employers and attend local meetings, events and programs. Applicant must be able to provide a good work situation to accomplish the requirements of the position. Work demands being on-site at employer locations, attending events and meetings on weekends and evenings.