Coordinator, Process Innovation

Job Title: Coordinator, Process Innovation

Position Supervisor: Assistant Director, Process Innovation

Classification Level: Full-Time Exempt

Location: Arlington, VA (hybrid work optional)

Position Timeline: Temporary – concluding January 2029

APHSA is recruiting new talent! We are seeking an ambitious new hire who is efficient and successful at managing projects that bring people, technology, and community together to advance customer-centered improvements in the delivery of public benefits.

APHSA is an Association representing state and local agencies in the health and human services field. With and through these members, we work to advance solutions that are centered on administering, overseeing, and aligning programs to provide access to food, health care, housing, employment, childcare, community support, and other key building blocks.

Join a team of dedicated professionals who are results-oriented and are impacting systems across the nation! Our team at APHSA needs a person like you who leans forward and feels comfortable engaging with teammates, thought leaders, and partners. We’re looking for an innovative, solution-oriented action taker who will add to our collaborative team environment.

While your main focus will be implementing project activities, we’re also looking for someone who thrives in a team environment. In addition, we need someone comfortable being on multiple cross-functional internal teams to advance the work both internally and externally with kindness, compassion, inclusion, and a can-do spirit.

Your direct supervisor and coach will be the Assistant Director of Process Innovation. Your support will be the entire APHSA organization because we work best when we all work together!

JOB SUMMARY:

Provide project, administrative, and coordination support to advance departmental and the Association’s priorities. Work collaboratively with internal teams, members, and partners to support planning, implementation, communication, and evaluation of initiatives. This role ensures efficient operations through strong organization, communication, and follow-through, and contributes to high-quality service delivery across programs and projects.

Primary Duties and Responsibilities:

• Provide day-to-day projects and administrative coordination support for both in-person meetings, webinars, and conference sessions, including meeting planning, scheduling, documentation, and follow-up.
• Assist with the development and tracking of work plans, timelines, deliverables, and project documentation.
• Support the preparation of written materials such as reports, summaries, correspondence, presentations, and resource documents.
• Support coordination of Process Innovation–led member groups by organizing activities, materials, and communications to ensure effective collaboration and progress.
• Coordinate logistics for meetings, webinars, events, and convenings, including registration, materials preparation, and participant communications.
• Maintain and organize shared files, calendars, databases, and collaboration platforms to ensure accuracy, accessibility, and consistency.
• Support data collection, surveys, evaluations, and basic analysis to inform continuous improvement and reporting.
• Serve as a point of contact for internal and external stakeholders by responding to inquiries, coordinating follow-up, and ensuring timely information flow.
• Collaborate across teams to support communications, content updates, and dissemination of information to members and partners.
• Assist with grant coordination by tracking deadlines, maintaining grant documentation, and supporting reporting requirements.
• Applies business process innovation, community collaboration, engagement of people with lived expertise, and human-centered design frameworks to develop solutions that are responsive, inclusive, and grounded in real-world experience.
• Participate in team meetings, planning sessions, and peer learning activities.

Education and Experience:

• Bachelor’s degree in Public Administration, Political Science, Sociology, Business Administration, Communications, Social Sciences, Human Services, or a related field required.
• Up to two (2) years of relevant professional experience in a coordination, administrative, project support, or program support role.

Knowledge, Skills, and Abilities:

• Proficiency with Microsoft Office and standard work management and collaboration platforms.
• Strong written and verbal communication skills, with the ability to draft professional materials and interact effectively with diverse audiences.
• Ability to organize and manage multiple tasks, prioritize work, and meet deadlines in a dynamic environment.
• Attention to detail and accuracy in documentation, scheduling, and data management.
• Ability to work collaboratively across teams and adapt to changing priorities.
• Demonstrated problem-solving skills and sound judgment.
• Willingness and ability to travel up to 20% as required by role or department.
• Core Competencies include: Project Coordination, Administrative Excellence, Communication, Collaboration and Teamwork, Time Management and Organization, Attention to Detail, Adaptability, Customer/Member Service Orientation, Problem Solving

At APHSA, we value and support the health, well-being, and future of our staff. Our benefit package is based on improving employee morale, which fosters a work environment where staff feel they can thrive and feel accomplished. APHSA offers health, dental, and vision insurance. We also offer additional employee benefits and perks like these:

• 3% contribution to 401k or ROTH Plan
• Hybrid work environment
• Additional discretionary holidays included with 11 paid holidays
• 20 vacation days
• 15 sick/wellness days
• Disability insurance
• Life Insurance
• FSA (health, dependent, commuter)
• Optional employee-paid benefits (legal, pet insurance, critical illness, accident, STD/LTD)

Interested candidates are encouraged to submit a resume, cover letter, and salary requirements.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to work in an independent manner from a remote location

This employer participates in E-Verify for employment verification.

The American Public Human Services Association (APHSA) is a bipartisan national membership association representing state and local health and human services agencies and the subject matter experts that help execute their mission to improve outcomes for people nationwide. We strive to create a workplace that reflects the communities we serve and recognize that building well-being starts with creating a space where our employees are comfortable bringing their authentic, unique selves to work.

Building on our long-standing relationships with health and human services leaders, we focus on generating pragmatic solutions that advance the well-being of individuals, families, and communities.

At APHSA, we value and support the health, well-being, and future of our staff. Our benefit package is based on improving employee morale, which fosters a work environment where staff feel they can thrive and feel accomplished. APHSA offers health, dental, and vision insurance. We also offer additional employee benefits and perks like these:

• 3% contribution to 401k or ROTH Plan
• Hybrid work environment
• Additional discretionary holidays included with 11 paid holidays
• 20 vacation days
• 15 sick/wellness days
• Disability insurance
• Life Insurance
• FSA (health, dependent, commuter)
• Optional employee-paid benefits (legal, pet insurance, critical illness, accident, STD/LTD)