Director of Client Services

The Director of Client Services is the primary advocate for every Veteran and First Responder we serve. This role leads the full client experience at Patriot PAWS, guiding each client from first application through lifelong partnership with their service dog. Day to day, the Director oversees an active caseload, manages a small team of client services staff, and serves as the senior point of contact for client engagement and case management. The goal is simple: ensure every client moves through our program with the care, consistency, and accountability they deserve. As a member of the Patriot PAWS leadership team, the Director of Client Services also contributes to organizational strategy, helping shape program direction and ensuring the Veteran and First Responder experience remains at the center of every decision we make.

• Medical Insurance (We pay 90% of the premium) after 90 days of continuous employment
• Dental Insurance
• Vision Insurance
• 401(k) Retirement Plan with 3% employer match
• Paid Time Off (PTO) – accrual begins upon hire; PTO usage available after 90 days of continuous employment
• Sick Leave – 40 hours annually, available for use after 90 days of continuous employment
• Parental Leave – 3 Weeks, after 90 days of continuous employment
• Company Laptop
• Monthly cell phone stipend - $100, after 90 days of continuous employment

English