Director of Crisis Services

About The Organization:

Doorways is an Arlington-based non-profit agency helping individuals and families create pathways out of homelessness, domestic violence and sexual assault leading to safe, stable, and empowered lives. We envision a community where all people live free of violence and have safe and stable housing regardless of their gender, race, ethnicity, age, religious beliefs, sexual orientation, abilities, language, or national origin. We see a future without homelessness or domestic and sexual violence.

Doorways began in 1978 when a group of concerned community members saw there was no safe place in Arlington for families in crisis. What began then, as one shelter and one response, has grown into a series of pathways individually tailored for adults, youth, and children seeking safety and shelter. From immediate crisis intervention to counseling, housing, and employment support, we offer real options and multiple pathways for people of all ages and genders—women, men, youth, and LGBTQIA+ people.

The Doorways Safehouse program provides 24/7 shelter for survivors of intimate partner and sexual violence. The Safehouse program includes a shelter, scattered site apartments, and a Safe Kennel. Community-based programs include Doorways 24/7 domestic and sexual violence hotline, resource navigation, Hospital Accompaniment Response Program (HARP) and court advocacy.

Position Summary:

Reporting to the Chief Program Officer, the Director of Crisis Services leads and oversees Doorways’ Safehouse program and community-based programs. This role serves on the agency’s Senior Leadership Team toward enhancing and achieving the agency’s mission. The Director of Crisis Services oversees all strategic, administrative, daily operations, and client-related services offered within the programs.

The Director ensures that all programming remains client-centered, trauma-informed, low-barrier, and developmentally and culturally responsive. The Director manages reporting for programs to ensure funders and stakeholders are informed of their impact in the lives of our clients and oversees programmatic compliance with funding requirements and agency policies and practices. The Director directly supervises the Community-Based Services Manager, the Safehouse Manager, and 1-2 Safehouse Case Managers.

The Director is also a leader in the community by working closely with local and regional partners in creating systems-level and community-wide solutions for the issues our clients face. As a leader, this position advocates and is a liaison representing Doorways in community coalitions and committees as they pertain to enhancing services for survivors of domestic and sexual violence.

The position is full-time, in-person, and requires flexible working hours including some evenings and occasional weekends, as well as participation in Doorways on-call clinical team rotation.

Essential Duties and Responsibilities:

Programmatic and Service Delivery Leadership Duties

• Oversee the operations of the Safehouse program and community-based programs including the 24/7 Hotline and HARP, and the Court Advocacy program. This position ensures all services provided are trauma-informed, client-centered, respectful, and compassionate and in accordance with agency mission, values and best practices.
• In partnership with program management and the Volunteer Program, ensure uninterrupted and comprehensive shelter, hotline and HARP coverage is provided. When needed, provide backup coverage.
• Oversee Safehouse (shelter, safe kennel, and scattered sites) maintenance by coordinating with the appropriate Doorways staff to address necessary repairs and general maintenance.
• Provide regular, direct, and reflective supervision and direction to designated staff, and ensure regular supervision is provided to additional staff, volunteers, and interns responsible for client care in these programs.
• Lead and guide client services across programs based on Doorways trauma informed service delivery model. Ensure all clients have access to safety planning, case management, housing-first approaches and options, and that therapeutic and wraparound interventions are delivered when necessary and appropriate. Ensure coordinated service delivery across programs.
• Provide cross-program leadership and expertise related to crisis services, intimate partner and sexual violence, trauma-informed care, and facilitate staff development and training in these areas on-going in collaboration with the client services management team.
• Participate in the development and management of the Safehouse, Hotline and Court Advocacy programs.
• Identify areas for program improvement and facilitate development of performance improvement plans to ensure program outcomes.
• Participates in program planning and development of new initiatives.
• Participate in Doorways’ on-call rotation to provide clinical oversight and direction to staff and clients in 24/7 programs, including in-person availability on evenings and weekends.

Personnel Duties

• In partnership with Human Resources staff, lead staff recruitment, hiring, training, and orientation for program staff in accordance with agency policies and protocols.
• Conduct evaluations for direct reports and oversee process for any indirect reports within assigned programs per personnel policies.
• Provide feedback to the Volunteer team about the performance of volunteers as needed.
• Ensure regular staff meetings and in-service training are offered to all program staff. Develop and facilitate training for Doorways staff, volunteers, and community partners on-going.

Management Responsibilities

• Strengthen and develop positive relationships with various community professionals, services providers and partner agencies as well as promote public awareness and access to Doorways programs.
• Serve as a leader, advocate and liaison representing Doorways in local community, regional and statewide coalitions and committees as they pertain to enhancing survivor services, children and youth, and community advocacy.
• In partnership with the Chief Program Officer, Chief Human Resources Officer, and the Volunteer Training Manager, ensure Doorways training program is up-to-date, effective, and utilized for all staff and volunteers ensuring compliance with Accreditation Standards, applicable laws and best practices in informing components of Doorways Core Training and ongoing training.
• Oversee quality assurance in completion of data entry and maintenance of client files to ensure agency standards and contractual adherence. Conduct quality assurance reviews periodically and develop corrective action plans as needed.
• Develop, revise, and implement program policies and procedures that adhere to current best practices, standards of VAWA and HIPPA, and governing regulations in the State of Virginia regarding victim safety, client confidentiality, ADA, and mandated reporting.
• Develop, update, and ensure all programs comply with established organizational policies and procedures and any required state certifications (such as the Virginia Sexual and Domestic Violence Professional Accreditation Standards).
• Prepare statistical, program grant, and funding reports on a routine basis.
• Develop, implement, and monitor program performance measures and outcomes.
• Participate in agency-wide long term strategic planning.

Agency Responsibilities

• Demonstrate alignment with Doorways core values and mission.
• In partnership with Doorways staff, assist with Doorways training, community, and participant (i.e. community engagement and outreach events and speaking opportunities), which may include evenings and weekends.
• Attend meetings, as required.
• Maintain current industry knowledge and best practices.
• Maintain CPR/First Aid certification.
• Adhere to agency policies and procedures.
• Flexibility and availability to participate in agency’s on call rotation.

Knowledge and Skills Needed:

• Master’s degree in the social services field.
• 5+ years in domestic and sexual violence field.
• 5+ years of supervisory experience in social service delivery.
• Trained and skilled in trauma-informed care and crisis intervention required.
• Experience with quality assurance in completion of data entry and maintenance of client records to ensure agency standards and contractual adherence.
• Knowledge of issues and policies related to interpersonal violence and homelessness (HEARTH Act, Violence Against Women Act, Victims of Crime Act, McKinney-Vento)
• Flexible and a self-starter; able to multi-task while also being willing to “roll up the sleeves” and get tasks done; ability to remain calm in stressful situations, solution focused.
• Exceptional people skills, with experience collaborating in a multi-disciplinary, diverse, and dynamic team.
• Exceptional communication skills through multiple formats (written communications, public speaking, teamwork and upward management). Strong computer skills, including working knowledge of Microsoft Office, Word, Outlook, Excel, databases and the internet.
• Bilingual skills in Spanish a plus.
• Must live in the DMV area
• Clinical licensure (LCSW, LPC, etc.) in the Commonwealth of Virginia is desirable.

Compensation:

$100,000-110,000 commensurate with experience. Excellent benefits—health/dental/vision, life, LTD, 403(b), etc.

Doorways is an Equal Opportunity Employer.

All our employment decisions are based on merit. We do not discriminate in any employment actions based on race, color, gender, sexual orientation, gender identity, or any other legally protected status.

Doorways is a drug-free workplace committed to the safety and well-being of all employees. Doorways prohibits the unlawful manufacture, sale, distribution, dispensing, possession, or use of controlled substances or marijuana within the workplace.