Resident Service Coordinator

Resident Service Coordinator

Full-Time | 40 Hours/Week | Monday–Friday | Some Evening Hours

Location: San Antonio

Compensation: $20/hr + Benefits

Make a Difference. Build Community.

We're looking for a Resident Service Coordinator who genuinely enjoys people and wants their work to matter.

In this role, you'll help create vibrant, connected communities for residents of three affordable housing communities. You'll build relationships, lead programs, connect residents with helpful resources, work with local organizations, and create activities that give people a reason to come together.

One morning, you might lead a chair yoga class. Later, you could help a resident apply for benefits or connect with a food resource. After school, you'll be helping kids with homework before leading a game or activity. During your planned admin hours, you'll be planning next month's community event or convincing a local business to donate cupcakes.

If you like people, creativity, and making things happen, you'll probably love this job.

What You'll Do

Build Relationships

• Get to know residents and become a trusted, welcoming presence in the community.
• Spend time in the community—not just behind a desk.
• Listen to residents and help identify resources, programs, and activities that meet their needs.
• Work closely with property management while maintaining a positive, professional presence.

Connect Residents to Resources

• Help residents navigate resources such as SNAP, WIC, CHIP, Medicare, TANF, Social Security, and rental assistance.
• Provide one-on-one assistance with applications, referrals, and resource navigation.
• Lead workshops focused on financial stability, rent assistance, eviction prevention, health, and other topics that benefit residents.
• Develop relationships with local organizations and service providers so residents have access to more resources.

You don't need to be an expert in every benefit program when you start. We can teach you what you need to know.

Create Great Programs

You'll have a lot of freedom to make programming your own.

You may:

• Lead wellness, fitness, arts, crafts, educational, and social programs for adults.
• Develop after-school activities, tutoring, and enrichment programs for children and teens.
• Plan games, tournaments, clubs, and special activities.
• Look for creative ways to make programs fun, meaningful, and well-attended.

Plan Community Events

Each community hosts larger events throughout the year, and you'll help make them happen.

You'll:

• Plan monthly community events and celebrations.
• Choose themes and activities.
• Coordinate food, supplies, vendors, and community partners.
• Reach out to local businesses and organizations for donations and sponsorships.
• Build relationships with organizations that can provide resources and services to residents.

We're looking for someone who can hear "We need cupcakes for 30 people" and think, "I bet I can find somebody who will donate those."

Keep Things Organized

Behind every great program is someone who keeps the details together.

You'll:

• Maintain attendance records and required documentation.
• Track program participation and outcomes.
• Plan supplies and manage program/event budgets.
• Shop for program and event supplies when needed.
• Maintain receipts and other administrative records.
• Communicate regularly with your team about what's happening at each community.

What Your Week Might Look Like

Morning:

Administrative planning, resident wellness programming, arts and crafts, exercise, or community outreach.

Afternoon:

Walking the property and connecting with residents, promoting upcoming programs, helping residents with applications and resources, or working with community partners.

Late Afternoon/Evening:

After-school tutoring and enrichment, youth activities, games, recreation, and community socials.

Throughout the Month:

Planning and hosting special events, coordinating local partners, and finding creative ways to bring new resources and experiences to residents.

Your schedule will rotate between your four communities so that each location receives meaningful programming and consistent attention.

What We're Looking For

We're looking for someone who is:

Warm and approachable.

You can walk into a room where you don't know anyone and make people feel welcome.

Organized.

You can keep track of paperwork, supplies, events, schedules, and a dozen moving pieces without losing your mind.

Creative.

You enjoy coming up with activities, solving problems, and figuring out how to make something great happen with a limited budget.

Resourceful.

When you don't know the answer, you know how to find it. When you need something, you know how to ask.

Flexible.

You can go from helping someone complete an application to leading a children's activity without missing a beat.

A people person.

You genuinely enjoy working with adults, families, children, and people from a variety of backgrounds.

You'll Need

• Valid driver's license and reliable transportation.
• Ability to travel between three community locations during the workday.
• Ability to work some evening hours.
• Strong communication and organizational skills.
• Comfort working independently while staying connected to a larger team.
• Basic computer skills and the ability to learn new systems.

Experience That Will Help You Succeed

Experience in any of the following is a plus, but not required:

• Social services
• Case management
• Community outreach
• Resident services
• Youth programming
• Recreation
• Education
• Nonprofit work
• Event planning
• Customer service

We're willing to train the right person.

START DATE – Immediately