IT Specialist

Position Title: IT Specialist

Reports to: Head of IT

Direct Reports: None

FLSA Status: Non-Exempt

Location: New York, NY

ORGANIZATIONAL OVERVIEW

Foundation for a Just Society (FJS) envisions a world where all people are equally valued and lead self-determined lives. FJS advances the rights of women, girls, and LGBTQI people and promotes gender and racial justice by ensuring those most affected by injustice have the resources they need to cultivate the leadership and solutions that transform our world.

FJS makes grants to local, national, regional, and global organizations and networks with an emphasis on Francophone West Africa, Mesoamerica, South and Southeast Asia, and the US Southeast. FJS supports efforts that advance long-term, structural change and/or meet immediate needs that enable women, girls, and LGBTQI people most affected by injustice to be leaders, strategists, and agents of change.

POSITION SUMMARY

The IT Specialist provides hands-on support to ensure the smooth daily operation of technology for our small team of about 35 staff, while also contributing to strategic IT initiatives and system improvements. The (title) will be responsible for day to day management of our IT ticketing system, MDM system, events support, and other projects as needed. This role reports to the Head of IT and helps with the management of IT infrastructure and support services for FJS as well as affiliated in-building entities and staff through service agreements.

This is a highly collaborative role that blends direct user support with systems monitoring, documentation, participation and some leadership in IT projects. It’s an excellent opportunity for a tech-savvy problem-solver who enjoys working across teams and contributing to a mission-driven organization.

ESSENTIAL DUTIES & RESPONSIBILITIES

Responsible for providing technical assistance, project management, and support for our small but growing team related to our computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.

Additional responsibilities include, but are not limited to:

Technical Support:

• Provide technical assistance and support for incoming inquiries and issues related to computer systems, software, and hardware by responding to support tickets and other inquiries via chat, email, or phone. Ask questions to determine the nature of the problem and walk staff through problem-solving processes.
• Diagnose and resolve system errors, network problems, and other computer systems issues.
• Remotely access hardware or software for staff to make changes and fix problems.
• Follow up with staff to ensure full resolution of issues.
• Install, update, configure, or repair hardware, software, and operating systems.
• Resolve low level technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install, configure and maintain computer peripherals for users.
• Provide entry-level website support – Wordpress, image editing, and video editing.

Monitoring and Reporting:

• Maintain optimal daily performance of computer systems.
• Monitor operations of devices and systems such as MDM, copy machines, data backups, and antivirus.
• Generate reports to analyze common complaints and problems.
• Request feedback and other methods of correspondence to improve support and training methods.
• Regularly test shared equipment such as copy machines, AV equipment, etc., and proactively flag or resolve issues.
• Report security concerns to the Head of IT.

Other Related Duties:

• Train staff members on ways to self-troubleshoot and self-diagnose problems.
• Train staff on proper use and best practices for any software and hardware used.
• Review training manuals and other IT documentation to suggest edits as needed.
• Stay informed on current related news, trends, and best practices.
• Research and suggest new ways to improve systems.
• Update knowledge base articles.
• Keep the MDM system’s apps and polices updated.
• Inventory tracking.
• Assist Head of IT with testing and deploying IT projects.
• Ad hoc projects – work with the Head of IT and other departments to assist with various projects.
• Lead AV system and video conferencing setup for onsite or remote events or meetings
• Assist the executive team with additional on site IT support as requested.

Perform any other duties or tasks as assigned.

QUALIFICATIONS

Required

• Minimum of four years’ experience in IT support role.
• Excellent customer service and communication skills.
• Excellent troubleshooting skills.
• Experience in configuring and troubleshooting Apple products including MacBook, iPad, and iPhone.
• Experience in working in a professional workplace environment, experience in non-profits or foundations preferred.
• Experience working with software packages and platforms such as Microsoft Office, Google Workspace, video conferencing solutions, and remote desktop software.
• Experience with MDM platforms such as jamf or Mosyle.
• Working knowledge with networking configuration.
• Strong familiarity with digital security best practices.
• Highly professional and able to maintain tact and confidentiality at all times.
• Eligibility to work in the United States and willingness to travel to participate in staff retreats.

Preferred

• Experience managing Google Gemini and/or other artificial intelligence platforms.
• Experience working or volunteering in the women’s human rights and social justice movements and/or philanthropy.
• Associate degree in computer science or related field.
• Applicable certifications such as CompTIA A+, Google Workspace, etc.

WORK LOCATION & SCHEDULE

This is a New York-based position, classified as Essential Staff. It is primarily in person, with the option to work from home up to two days a week based on business needs. Occasional travel may be required for staff retreats or special projects.

FJS is committed to cultivating an organizational culture where everyone is able to bring their full, authentic selves to work. The foundation believes a diverse, inclusive, and equitable workplace is one where all employees, no matter their gender, race, ethnicity, national origin, age, sexual orientation, gender identity, gender expression, education or disability, are valued and respected.