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Rental & Booking Manager
Descripción
Descripción
ABOUT THE POSITION:
The Rental & Booking Manager leads Town Hall’s rental program, managing all aspects of external bookings—from inquiry to contract to event closeout. This role is a bridge between Town Hall and our rental partners, ensuring that the organization remains accessible, welcoming, and mission-aligned while balancing earned revenue goals
The Rental & Booking Manager works directly with a wide range of organizations—arts groups, cultural producers, nonprofits, civic partners, and corporate clients—and collaborates internally with the Production team to ensure seamless, strategic use of our spaces. They also work closely with the Finance & Operations team to ensure accurate invoicing and billing. This position is part of the Programming team and reports to the Director of Programming. The Programming & Rentals Coordinator supports this role in fielding inquiries, generating quotes, and coordinating bookings as needed.
KEY RESPONSIBILITIES
Sales & Booking Management
- Serve as the primary point of contact for rental inquiries, guiding clients through pricing, availability, and logistics.
- Draft and manage rental contracts, quotes, and documentation.
- Conduct site tours and consultations with prospective clients.
- Track inquiries, bookings, and revenue using Salesforce, QuickBooks, and booking calendars.
- Build Town Hall’s rental pipeline through networking, outreach, and cultivating leads.
- Attend quarterly industry and peer venue meetings to stay current on trends, pricing, and policies.
- Collaborate with the Director of Programming and leadership to grow and diversify rental revenue streams.
Client and Partner Relationship Management
- Steward strong relationships with returning clients while cultivating new relationships with mission-aligned partners and organizational collaborators.
- Maintain high standards of professionalism, responsiveness, and customer service.
- Coordinate booking logistics with rental clients and the Production team to ensure seamless event execution.
- Serve as primary contact for client concerns, resolving or escalating as needed.
- Manage relationships with catering partners, including contracts, insurance, and compliance.
- Serve as a public-facing ambassador for Town Hall—promoting rentals, cultivating partnerships, and strengthening visibility as a community venue.
Mission-Based Access & Community Engagement
- Partner with the Director of Programming to prioritize access for community-based and historically underrepresented organizations.
- Refine pricing strategies and discount structures to align with Town Hall’s mission.
- Represent Town Hall’s commitment to being a welcoming, inclusive space.
Administrative Coordination
- Oversee contracts, deposits, insurance documentation, and rental invoicing.
- Manage accounts receivable and coordinate with Finance for reconciliation.
- Review closed event files, authorize charges, and ensure accurate closeout.
- Track and report rental metrics (revenue, volume, access) to the leadership team.
SKILLS, QUALIFICATIONS, AND PREFERRED ATTRIBUTES:
- 5+ years experience in venue rentals, bookings, client services, venue coordination, sales, or related fields.
- Strong communication, customer service, and organizational skills.
- Comfort with outreach, follow-up, and building trusted relationships.
- Strong background in project management: detail oriented, organized, problem solver.
- Ability to balance mission-driven decision-making with earned revenue goals.
- Experience with Salesforce or other CRM, booking, or scheduling systems—or a willingness to learn quickly.
- Flexibility to work occasional evenings and weekends based on event schedules.
- Aptitude for on stage speaking as required.
- Experience in an arts, cultural, or nonprofit setting.
- Familiarity with basic A/V, technical production, or facilities coordination.
- Previous supervisory or budget management experience.
- Alignment with and commitment to Town Hall Seattle’s mission.
ABOUT THE POSITION:
The Rental & Booking Manager leads Town Hall’s rental program, managing all aspects of external bookings—from inquiry to contract to event closeout. This role is a bridge between Town Hall and our rental partners, ensuring that the organization remains accessible, welcoming, and mission-aligned while balancing earned revenue goals
The Rental & Booking Manager works directly with a wide range of organizations—arts groups, cultural producers, nonprofits, civic partners, and corporate clients—and collaborates internally with the Production team to ensure seamless, strategic use of our spaces. They also work closely with the Finance & Operations team to ensure accurate invoicing and billing. This position is part of the Programming team and reports to the Director of Programming. The Programming & Rentals Coordinator supports this role in fielding inquiries, generating quotes, and coordinating bookings as…
Compensación
Benefits package includes employer-paid medical & dental insurance, employer paid life and AD&D insurance, subsidized Orca card, 403(b) retirement plan with up to $2,000 employer match, generous vacation (starting with 10 vacation days/year plus two personal days), sick leave (12 days/year), and 11 holidays/year plus two weeks of paid office closure.
Benefits package includes employer-paid medical & dental insurance, employer paid life and AD&D insurance, subsidized Orca card, 403(b) retirement plan with up to $2,000 employer match, generous vacation (starting with 10 vacation days/year plus two personal days), sick leave (12 days/year), and 11 holidays/year plus two weeks of paid office closure.
Ubicación
Ubicación Asociada
Cómo aplicar
Send a cover letter and resume to jobs@townhallseattle.org with “Rental & Booking Manager: Name” in the subject line. Applications will be reviewed on a rolling basis until the position is filled, with priority given to those submitted by June 13, 2025.
Data shows that women and BIPOC candidates more frequently do not apply to a job because they don’t feel that they meet all the qualifications listed. We strongly encourage applications from people with diverse backgrounds and lived experience, even if you have most but not all the qualifications listed above. If you feel passionate about our mission and believe that you have the skills to contribute to the growth of our organization, we want to hear from you.
Town Hall Seattle is an equal opportunity employer. Town Hall Seattle was founded to be an accessible shared resource for the community: a place where everyone is welcomed, represented, and valued regardless of their race, sex, sexual orientation, gender identity, age, national origin, religion, disability, size, or class. Please see our full racial equity statement here.
Send a cover letter and resume to jobs@townhallseattle.org with “Rental & Booking Manager: Name” in the subject line. Applications will be reviewed on a rolling basis until the…
