Human Resources and Office Coordinator

Position Title: Human Resources and Office Coordinator

Position Classification: Regular, full-time, nonexempt, hourly (40 hours/week)

Reports to: Human Resources Director

Location: Boston, Massachusetts; At least 3-4 days per week onsite at our Boston office from 9 am-5 pm (generally Tues-Thurs, with occasional variation based on organizational need); Remaining days can be either in-office or remote.

Position Overview:

The Human Resources (HR) and Office Coordinator is a key member of the team that delivers HR services to Partners In Health (PIH) U.S.-based employees as well as supports the administrative functions of the PIH Boston office. The Coordinator has primary responsibility for implementing core HR processes, serving as a primary liaison to vendor partners, and will be responsible for other HR projects as needed.

This role will also support the administration and operational needs of the Boston office to ensure organizational effectiveness, efficiency, and safety. This role presents an opportunity to work on a collaborative team, interface with PIH employees around the world, and develop and enhance a wide variety of skills in service to a global organization that is relentlessly committed to improving the health of the poor and marginalized.

Responsibilities:

HR support: (60%)

• Manage onboarding and offboarding processes, process documentation for PIH staff (including role changes, reclassifications, progressions and promotions, etc.), and lead new hire orientation, including Passport Orientation sessions.
• Communicate HR programs and policies to U.S.-based employees and managers and PIH’s U.S. expatriate population; serve as a knowledgeable resource to staff and partners and provide timely and proactive support to address staff questions, including managing our HRHelp inbox, regular all-staff bulletin, etc.
• Manage department scheduling and support the team in planning and logistics related to staff meetings and convenings.
• Coordinate administrative tasks related to international and temporary assignments as needed
• Lead and participate in HR and cross-team projects as needed, including conducting research, preparing documents, managing event logistics, and tracking deliverables.

Office Management support (40%)

• Work collaboratively with supply chain, IT, and Development departments to oversee procedures for management and distribution of incoming and outgoing supplies, mail, and packages.
• Manage organizational relationships with vendors who provide services to the office, including building management, office cleaners, and office suppliers, among others.
• Provide onsite support for meetings and convenings during business hours for all departments based on organizational need.
• Serve as the primary contact for all stakeholders – internal and external – who interface with the office space, including management of building access via online system. Be present in PIH's Boston office 3 days per week, 9 am – 5 pm (generally Tues-Thurs, with varying schedule depending on organizational need); remaining days can be remote or in office as preferred.

Qualifications:

• Bachelor’s degree, and 1-2 years of relevant experience required; or 2-3 years relevant experience, working in human resources and office coordination preferred.
• Exceptional organizational and analytical skills.
• Strong customer service orientation, with a proactive and helpful mindset.
• High proficiency in working with information and technology systems.
• Good problem-solving and decision-making skills.
• Exemplary interpersonal skills; ability to collaborate effectively with culturally diverse staff across departments and countries.
• Proficiency in French, Haitian Kreyol, or Spanish is a plus.
• Interest in social justice is strongly desirable.

Core Values and Competencies:

• Demonstrates the organization’s core values of: Commitment, Humility, Integrity and Pragmatic Solidarity/Accompaniment.
• Accountability – Able to accept responsibility for one's actions, outcomes, and those of their team.
• Achieving results – Able to set realistic goals, put plans into action, monitor progress, evaluate outcomes, and apply lessons learned.
• Adaptability – Able to adapt to change, to balance multiple demands, consider new approaches, and persist towards solutions in changing circumstances.
• Teamwork – Able to work well with others to achieve common goals. Exemplary interpersonal skills; ability to collaborate effectively with staff across departments and countries.

This vacancy may be used to fill similar positions.

Organizational Profile:

Partners In Health (PIH) is a non-profit, global health organization that fights social injustice by bringing the benefits of modern medical science first and foremost to the most vulnerable communities around the world. PIH focuses on those who would not otherwise have access to quality health care. PIH partners with the world’s leading academic institutions to create rigorous evidence that shapes more sound and all-inclusive global health policies. PIH also supports local governments’ efforts to build capacity and strengthen national health systems.

As of today, PIH runs programs in 11 countries (Haiti, Kazakhstan, Lesotho, Liberia, Malawi, Mexico, Navajo Nation, Peru, Rwanda, Sierra Leone, United States), where it provides direct care to millions of patients through public facilities and community engagement.

Partners In Health (PIH) is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of PIH not to discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state, or local law. PIH works in and with a number of governments in and outside the U.S., and to the extent applicable, this statement is intended to incorporate the prohibition of any unlawful discrimination covered by applicable laws in such countries, states, and municipalities.

Partners In Health participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Pay and Benefits:

The starting salary for this position is $47,380 and is non-negotiable.

Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan with automatic employer contribution, as well as participate in organization-sponsored medical, dental, vision, short-term and long-term disability insurance, and basic life insurance plans for the employee and the employee’s eligible dependents. PIH offers professional development and home office reimbursements as well as a flexible paid time off policy with no maximum, generous holiday time, summer and winter breaks, and a sabbatical leave policy.

Partners In Health will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If a reasonable accommodation is needed, please contact: pihrecruitment@pih.org.